World Food Programme (WFP)

Business Transformation Officer (SAP Solutions)

World Food Programme (WFP)

Job Description

  WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Are you interested in further developing your professional experience while contributing to ending global hunger? Would you like to join WFP, a highly reputable organisation bringing positive change to lives of people affected by hardships? Would you like to join a global organisation investing in its people?  If your answer is yes, then this is a great opportunity for you to become an integral member of a diverse and passionate team that works on varied and international projects directly contributing to beneficiary assistance.


The United Nations World Food Programme (WFP) is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  With more than 18,000 colleagues worldwide, WFP works to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Why WFP?

WFP assists more than 86 million people around 83 countries. Your work will have a positive impact on lives of the world’s most vulnerable people. You will join a diverse team of professionals and will have a chance to exchange your experience with your colleagues. WFP invests in the training and development of its employees through a range of training, accreditation, mentorship and other programs as well as through internal mobility opportunities. Our team is growing internationally and the timing to join us cannot be better! We offer attractive compensation package (please refer to Terms and Conditions section) The United Nations World Food Programme (WFP) is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  With more than 18,000 colleagues worldwide, WFP works to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Digital Transformation Services, Technology Division @ WFP

As one of WFP’s five priorities, digital transformation is now at the heart of our ability to deliver the other four. That means even stronger Emergency responses, getting closer to Zero Hunger, building the partnerships to make that possible, and making our operations simpler and more efficient every step of the way. This shift in digital gears is forcing us to evaluate how we can enable all our staff to do their best work (wherever they are), how far and how fast we can leverage the latent power of technologies across 80 countries where we operate, and how we can do all of that without compromising security, Human Rights or UN values in any way. So, it’s against this backdrop that the Digital Transformation Services team aims to continue our progress in deploying technological solutions at scale and continuing to embrace the power of data across all our policies, programmes and operations. This is a big opportunity for someone who truly wants to learn what it takes to transform a large organization and be fully connected to the purpose that drives us all to give our best every day.

  • This role reports to the Chief of Digital Transformation Services and will manage a team of 5 professionals.
  • The Digital Transformation Services team aims to live the culture change it is working to bring across the organization with flatter structures, transparency, empowered teams and an agile way of operating.
  • The key focus areas this team works on are: Business-Technology Alignment, Data Programme, Automation and Application Ecosystem.


In this role you will be responsible for owning the SAP Landscape and code asset for the Digital Transformation Team as part of WFP Technology Division, and will need to define and drive the strategy for all custom development and enhancement to standard programs for SAP-based applications used globally across the business domains that the team supports.

KEY ACCOUNTABILITIES (not all-inclusive)

  • Define and implement the SAP strategy based on the approved ERP Roadmap for the development of software and ensure that it is followed and applied: Ensure that the development Design process is consistent across all SAP teams and that existing knowledge is leveraged during new design. Ensure that all code developed is reviewed and that continual optimisation is delivered. Partner with the WFP Core Team and the WFP Application Delivery Team to be leading the future skills required for WFP Software Development – Cloud, API first, new languages, open-source development.
  • Own delivery of SAP development solutions for all WFP systems pertaining to the ERP/SAP Team: Provide digital technical skills/resources for design, development & support of solutions. Liaise with strategic partners to ensure that suitable resources are available, with a focus on developing offshore capabilities, and maintaining them in teams to ensure continuity where possible.
  • Own the support services for all SAP-related custom development: Establish and provide support for new implementations. Manage the interaction between the delivery teams and the support teams in both directions to ensure that issues discovered in support are integrated into delivery procedure to avoid the same mistakes being repeated.
  • Minimise custom development: Ensure that any business needs that drive a requirement for customisation of standard application code are strongly challenged. Monitor the level of customisation to drive a lower level of custom code whenever possible to minimise the maintenance debt and risk to the products during future upgrades.
  • Ensure compliance to SAP standards and best practice code development processes: Ensure compliance to standards for review of technical design and build provided by strategic supplier groups. Ensure that solutions provided by suppliers are in line with guidelines for high quality and audit compliant. R&D about new SAP technologies that could benefit WFP and drive the adoption of these new practises and technologies.
  • Learn and utilize Agile methodology by applying it to SAP development and become champion of Agile.
  • Keep abreast of the strategic direction, profile, environment and needs of the business holistically to identify initiatives or core business process improvements with enabling technologies that allow the business to meet its goals.
  • Define and utilize techniques for eliciting, understanding, analyzing, documenting, validating and communicating business objectives, needs, requirements and process flows to ensure common understanding, agreement and prioritization between stakeholders.
  • Manage and motivate a team of staff, providing coaching, training and guidance to ensure appropriate development and enable high performance.


  • Minimum 8 years of relevant work experience, in providing SAP-based services/solutions within an international Organization and proven record of accomplishment in ERP Development, Configuration and Administration;
  • Strong ERP experience with multiple system implementations on a Global scale;
  • Solid knowledge of SAP-based programming languages and tools, including but not limited to ABAP, Object-oriented ABAP, SAP NetWeaver, SAP Fiori, SAP UI5, SAP Process Integration (PI), SAP Enterprise Portal (EP), SAP Governance Risk and Compliance (GRC), and SAP Solution Manager (GSM);
  • Track record of implementing and delivering SAP-based Solutions to a regulated & validated environment;
  • Experience partnering with third-party Vendors and System Integrators, particularly off-shore Suppliers;
  • Experience of development in an agile environment;
  • Excellent people-management skills;
  • Flexibility to work with people from various backgrounds and geographic locations.


Education Advanced university degree in Computer Science, IT Engineering, Mathematics, Physics, Economics or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Languages Fluency (level C) in English language.

Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese


Non-Rotational Nature: mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational.

WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, pension plan and medical insurance.


Tuesday, March 30th, 2021 Female applicants and qualified applicants from developing countries are especially encouraged to apply WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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