World Food Programme (WFP)

Business Transformation Officer

World Food Programme (WFP)

Job Description

  WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme (WFP) is the largest humanitarian organization fighting hunger in the world. Since 1968, WFP has been working in Niger to support poor women, men, boys and girls. We aim at reaching the Zero Hunger Goal by 2030 by supporting the Government’s efforts on two fronts : saving lives and changing lives.

To save lives, we work in crisis affected areas. We are present in the Lake Chad Basin where the violence instigated by the conflict with Boko Haram has caused the displacement of thousands of people. This crisis has had a negative impact on the stability of the Diffa region, located in the southeast of Niger. Consequently, the local population has become more vulnerable to food insecurity. The situation around the border with Mali is also very volatile and increasingly instable. WFP provides food assistance in these areas to support victims of this conflict, refugees, displaced persons, returnees and host local populations.

To change lives, we work throughout Niger to make people more resilient to shocks, particularly those induced by Climate Change, which threaten the Agricultural Production and livelihoods of the most vulnerable Nigeriens. Our package of integrated activities covers nutrition, school canteens and technical assistance for land restoration. WFP purchases part of its food supplies locally and from smallholder farmers in order to revitalize the national and local economy. We focus on Capacity Building with the government and communities, victims of repeated shocks. People manage to break the vicious circle of poverty and look towards a better future for themselves and their children.

WFP manages the United Nations Humanitarian Air Services (UNHAS). Some regions are far from the capital and more difficult to reach. Thanks to its aircrafts, UNHAS enables all humanitarian personnel working in Niger to quickly and safely reach locations where they have ongoing operations. It enables us to reach vulnerable people even in the most remote areas.

Independent studies have shown that WFP's interventions in Niger are bearing positive effects on the population. These results confirm that our efforts in support of the Government contribute, with the help of our donors, to the development of Niger.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.

Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

National Professional: Fluency (level C) in English language and the duty station’s language, if different.

Experience: At least 4 years of post graduate professional experience in a relevant field of work.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders report to the Division/Regional/Country Director or the designate, and work under the functional supervision of the Director, Information Technology (IT).

Job holders operate with minimal supervision across several business areas maintaining contacts with business counterparts to bring business needs into IT. They are heavily involved in day–to-day activities and analytical work. Job holders provide advice on business needs using their technical knowledge and experience. They may provide guidance to more junior staff.

JOB PURPOSE

Partner with the business to understand their needs and operating environment in order to transform business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Capture, analyze and document (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) business requirements for IT solutions and services following WFP policies, standards and strategies.

2. Communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans.

3. Baseline and track business requirements through to implementation ensuring efficient management of change.

4. Test and analyze IT solutions and document the match against business requirements for quality and accuracy.

5. Establish and maintain close partnerships with business counterparts to effectively meet their needs.

6. Manage the service catalog of IT solutions offered to the business, including current, retired and those in the pipeline to ensure effective knowledge management.

7. Manage alignment of IT service levels with SLAs for solutions or services focused on the business needs. Conduct survey on business satisfaction with IT solutions and services.

8. Manage estimates, business cases, planning, risk identification, problem and issue management to ensure the effective delivery of IT solutions.

9. Adhere to processes, procedures and templates for the Business Relationship Management, Business Analysis and IT Project Management functions to ensure compliance and consistency.

OTHER SPECIFIC JOB REQUIREMENTS

10. Manage business expectations and oversee success of solutions, seeking ongoing opportunities to increase the business value from those solutions.

11. Communicate business objectives, requirements and process flows, to ensure common understanding and prioritization between stakeholders for their smooth implementation.

12. Project manage the deployment, implementation and scale-up of new solutions or new functionality with Technology Division (TEC) teams where applicable.

13. Play an active role in beneficiary registration activities such as systems configuration, on-site support, data storage and synchronization as well as beneficiary services.

14. Ensure the provision of enhanced business intelligence (BI)/analytics to support CO decision making and risk mitigation measures, including the development and delivery of standardized dashboard and reports.

15. Support the implementation of the Beneficiary Service Desk tool to ensure calls from beneficiaries are attended to.

16. Identify learning needs and support capacity building initiatives for Digital Assistance service and new related functionalities.

17. Managing a team of staff, providing coaching and training to ensure appropriate development and high performance.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

  • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
  •  Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
  •  Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
  •  Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.
People

  • Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
  •  Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
  •  Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
  •  Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.
Performance

  • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
  •  Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
  •  Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
  •  Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.
Partnership

  • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
  •  Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
  •  Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
  •  Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

FUNCTIONAL CAPABILITIES

Governance, Strategy and Architecture Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.

Change Implementation, Project Management, Planning and Optimization Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed.

Technical Expertise Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.

Requirement Definition & Management Specifies and documents business requirements as directed, ensuring traceability back to source; analyses them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to prioritise requirements.

Strategic Account Management Proactively engages key stakeholders at existing/potential client sites to gain an understanding of how WFP can best serve as a strategic partner in meeting future business needs.

Business Analysis Has in-depth understanding of operational requirements, business issues and opportunities to conduct stakeholder and benefit analysis of options to identify effective and optimal automated/ non-automated solutions that meet business needs.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has analysed major technical issues of projects and formulated recommendations.

• Has participated in the analysis and re-design of business processes or applications.

• Has conducted cost-benefit analyses to support project management.

TERMS AND CONDITIONS

WFP offers equal opportunities to all WFP is committed to promoting a work culture in which every employee understands and is able to carry out their work responsibilities and maintain the dignity of their co-workers. WFP offers career opportunities for its employees and supports them in their professional development with training and Continuous Learning actions.

WFP is also committed to creating and maintaining a harmonious climate in the workplace, based on mutual respect and understanding, free of discrimination, harassment, sexual harassment and abuse of authority and respectful of diversity. WFP is committed to diversity and inclusion in its workforce and encourages qualified women and men from all religious and ethnic backgrounds to apply. WFP has a zero tolerance for discrimination and does not discriminate based on the status of HIV / AIDS.

Finally, WFP seeks to promote gender equality and women's empowerment and is confident that its mission to fight global hunger can only be achieved if women, men, girls and boys equal opportunity for access to resources and services and participation in decision-making roles
  • Contract Duration: 1 year (Renewable)
  • Remuneration: A competitive compensation and benefits package is offered.
  • Eligibility: This VA is open ONLY to Nigerien Nationals.  WFP is an equal opportunity employer. Female candidates meeting the above qualifications are encouraged to apply.

DEADLINE FOR APPLICATIONS

Closing date of application: 22nd March 2021

Applications should be sent only on-line through WFP recruitment website.

Female applicants and qualified applicants from developing countries are especially encouraged to apply WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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