World Food Programme (WFP)

Business Transformation Officer

World Food Programme (WFP)

Job Description

  WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


WFP Burkina Faso is in the process of scaling up cash-based food assistance programmes to vulnerable communities in Burkina Faso. In order to achieve this, WFP plans to increase the use of innovative approaches, transfer modalities and technologies to support these programmes in Burkina Faso. WFP therefore seeks in-house capacity to ensure that beneficiary registration and transfer management activies are thorough, effective and efficient; existing business critical systems are supported, scalable and well-adapted to WFP’s evolving needs.

In line with the country office objectives, WFP Burkina Faso requires an Business Transformation Officer (SCOPE/CBT) to coordinate and support the implementation of technologies and proceses to support cash-based activities.


The World Food Programme is the largest humanitarian organization in the world, using smart technology and tools every day to save lives and build a better future for those left furthest behind.

Digital solutions are rapidly reaching some of the most vulnerable people and places affected by crisis. As one of the main humanitarian actors, WFP has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works. Such ambition led to a plan aimed at establishing, integrating, and mainstreaming the core elements of an end-to-end digital business process.

Burkina Faso is a semi-arid country in the Sahel with 40% of the population who live below the poverty line. WFP continues to assist Malian refugees in the two official camps of Goudebou and Mentao (Sahel region).

The strategic objectives of the WFP Country Strategic Plan for Burkina Faso include the support for the implementation of the UN REFORM and Telecommunication security standard implementation (TESS) and the digitalization of beneficiary's records and digital assistance services.


Under the overall responsibility of the Head of IT, the incumbent will be responsible to support the Country Office (CO) in the operationalization of SCOPE and related Digital Assistance Services (DAS) for WFP in the Country Office (CO). This will include analyzing new requirements and functionalities for CO, coordinating, testing and ensuring the new features respond to the programmatic needs and supervising a small team.

KEY ACCOUNTABILITIES (not all-inclusive)

• Coordinate the implementation and operations of SCOPE/DAS in the CO, ensuring involvement of all relevant stakeholders’ units at CO, Regional Bureau (RB) and Headquarter (HQ) as required.

• Support the budgeting, planning and deployment of IT and Telecommunications systems and services to support digital assistance, particularly cash-based transfers and the use of SCOPE; • Build and nurture relationships with the CO business counterparts to understand and anticipate the direction of the business and ensure alignment of providers’ solutions with changing business requirements and priorities; • Manage business expectations and oversee success of solutions, seeking ongoing opportunities to increase the business value from those solutions; • Communicate business objectives, requirements and process flows, to ensure common understanding and prioritization between stakeholders for their smooth implementation; • Project manage the deployment, implementation and scale-up of new solutions or new functionality with Technology Division (TEC) teams where applicable; • Play an active role in beneficiary registration activities such as systems configuration, on-site support, data storage and synchronization as well as beneficiary services; • Ensure the provision of enhanced business intelligence (BI)/analytics to support CO decision making and risk mitigation measures, including the development and delivery of standardized dashboard and reports; • Collate data and contribute to the preparation of accurate reports on SCOPE/CBT investments and costs, providing information to inform decision-making by stakeholders; • Deploy the configured application for SCOPE beneficiary registration and card printing, as well as support POS operations and assist the business in project/intervention setup; • Support the implementation of the Beneficiary Service Desk tool to ensure calls from beneficiaries are attended to; • Test and analyze SCOPE/DAS solutions and document the match against business requirements for quality, accuracy and enhancement purposes; • Identify learning needs and support Capacity Building initiatives for SCOPE/DAS and new related functionalities; • Manage a team of staff, providing coaching and training to ensure appropriate development and high performance; • Support the CO on Data Protection and Privacy issues, and other regulatory frameworks related to DAS; • Perform any other duties as required.


Education: Advanced University degree in Business Management, Computer Science, telecommunications engineering or social sciences, or First University degree with additional years of related work experience or trainings/courses.

Language:  International Professional: Fluency (level C) in English and French language. Intermediate knowledge (level B) of another official UN language (Arabic, Chinese, Russian, Spanish), and/or WFP’s working language (Portuguese) is an asset.

Experience: Six years or more of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems Analysis, Design and development.



  • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
  •  Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
  •  Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
  •  Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

  • Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
  •  Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
  •  Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
  •  Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

  • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
  •  Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
  •  Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
  •  Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

  • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
  •  Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
  •  Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
  •  Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.


  • Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian and development programmes.
  • Experience in collaborating with different humanitarian actors or different service providers to design and decide on payment mechanisms and instruments, and capacity building to coordinate the delivery of assistance in humanitarian contexts.
  • Has experience in technology service provision and support;
  • Has analysed and translated user requirements into new processes and applications.
  • Experience in implementing and supporting DAS/SCOPE is an asset;


  • Possession of a combination of broad business skills and IT experience including: general management skills in business and/or public sector, excellent business communications skills, Business Analysis including creation and review of functional and non-functional business requirements for IT solution, research and analysis, market analysis, benchmarking, industry best practices, etc.
  • Creative thinking and conceptualizing of technology-based solutions;
  • A proven record of delivering complex projects whilst working under pressure, managing stakeholder expectations throughout;
  • Positive and resilient, passionate about change and driven to exceeding your client’s expectations through exceptional delivery.
  • Knowledge of cash-based transfers (CBT) programming in humanitarian context would be an asset.


First University degree with additional years of related work experience or trainings/courses.

Six years or more of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design and development.

Be either Burkina Faso nationality or a valid Burkinabe work permit.


Date limite d'application 07 janvier 2021.

Female applicants and qualified applicants from developing countries are especially encouraged to apply WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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