World Food Programme (WFP)

Business Analyst (Asset Management Unit)

World Food Programme (WFP)

Job Description

  The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT 

The Asset Management Unit (AMU) is part of the Management Service Division Administration (MSDA) of WFP. The AMU is responsible to provide all WFP offices with the necessary policies, guidance, tools, to managed assets globally. Asset (including light and armoured vehicles, generators and pre-fabs but also ITC equipment, etc.) are essential to deliver our mandate to serve our beneficiaries. AMU is taking great strides on its new approach to responsible asset management through improved tracking, accounting, policy and guidance.

To enable effective Asset Management, WFP uses multiple tools critical for efficient location monitoring, inventory counts, and oversight of Maintenance, asset condition, and depreciation for high-value and business-critical Assets.

Asset management requires strengthened tools and system integration which support and enable the simplification and digitization of related processes. The Global Equipment Management System (GEMS) and GEMS Mobile are the WFP corporate systems designated for operational asset management. While GEMS is a module of the corporate ERP (WINGS), it requires enhancements and further integration. Additional tools such as the Fleet Management System (FMS), ARCHIBUS (which lists WFP premises), are interlinked with GEMS-related business processes and further systems integration is also required with them.

The AMU is currently seeking a Business Analyst who will support the AMU with its System Integration workstream.  With the appropriate end-to-end service skills to Design, prototype, and validate requirements and functionalities ensuring that the user is at the centre of the design process and define how business processes need to change to become more effective.  The incumbent is expected to know how to manage product backlog, how to define a Product Canvas, and a Product Roadmap outlining the vision and the evolution of the product This position is suited for someone who can work independently, has excellent written communications skills, is impeccably organized, technology-savvy, quick to learn new tools and familiarized with business processes so that s/he can understand subject matter experts.

ACCOUNTABILITIES/RESPONSIBILITIES: 

Under the supervision of the Global Asset Manager/Head of AMU, the consultant will have the following responsibilities: SYSTEM INTEGRATION & ENHANCEMENTS 

  1. Understand the existing solutions and organize/lead workshops with Business Process Experts on how to improve them and ensure further automated and integrated dataflow.
  1. Gather, document, and analyse business requirements.
  1. Document all change requests across all AM Systems, prioritize according to business needs, design, and ensure comprehensive testing across all relevant and possibly impacted systems are performed (could consist in executing the tests themselves or participate in them).
  1. When Agile is applied, take the role of “Scrum Product Owner” becoming responsible for managing the Product Backlog including:
    • Clearly identify and describe Product Backlog Items to build a shared understanding of the problem and solution with the Development Team, ensuring the Development Team understands items in the Product Backlog to the level needed;
    • Make decisions, in consultation with Stakeholders, regarding the priority of Product Backlog Items;
    • Determine whether product backlog items were satisfactorily delivered; and
    • Ensure transparency into the upcoming work of the Development Team.
  2. Revise all the necessary documents produced by the Technology / IT division (TEC)’s counterpart such as (but not limited to): use case diagrams, business processes diagrams, users-systems interactions diagrams, blueprints, and functional specifications. An understanding of dataflow charts and high-level database diagrams is desired.
  1. Prepare design proposal for processes and corresponding dataflow not yet supported by the existing solution.
  1. Ensure completeness and formal correctness of business process maps including RACIs and related workflows.  Liaise with Business Process Expert to validate business processes, RACIs, and workflows.
BUSINESS INTELLIGENCE

  1. Support the Business Stream leader with formulating and documenting business requirements for dashboard reporting functionalities.
  1. Liaise with BI specialist and Business Stream leader to convert the business requirements into a viable dashboard.
SUPPORT 

  1. Proactively provide AMU manager with an update on the progress versus planning, discuss open points, etc. Update project planning documents with the latest timeline, etc.
  1. Produce NFR of key meetings, documents, and follow up on any open points identified during discussions between AMU and TEC.
  1. Develop and maintain effective relationships with WFP business owners and users and ensure timely resolution of business process issues and validation of developed business process business content.
  1. Provide advisory to AMU management group on the technical solutions and their ability to address business requirements.
  1. Assist with the preparation of user guides and process Mapping in eGuide
  1. Document key changes introduced to current processes and the related impacts in operations to enable another team member to translate them into training/communication materials.
  1. Ensure processes, flows, and user guides are constantly updated in the event of changes and improvements to the solution or business processes.
  1. Any other duties as required.
  2. Willingness to travel as requested/required.
DELIVERABLES AT THE END OF THE CONTRACT: 

  • All change requests for GEMS and GEMS mobile reconciliation tool being logged in GSM
  • Validated business requirements for
  • GEMS Mobile reconciliation tool (new generation)
  • Business Intelligence tools
  • Draft business requirements for:
  • GEMS Mobile app new generation
  • Updated project documents (relevant part of the overall unit Workplan, to-do lists, open points list, etc.)
  • Updated processes in eGuide
  • NFR of key meetings related to this workstream
QUALIFICATIONS & EXPERIENCE REQUIRED: 

Education: University master’s degree in Computer Sciences, Engineering, Economics, Statistics, Finance, Facility Management, or other related discipline relevant area.

Experience: At least 3-years of post-graduate professional experience Knowledge & Skills:
  • In-depth knowledge and experience with Agile and Scrum. Knowledge of Product and Project Management methodologies and tools. Experience gathering business and user requirements. Ability to influence cross-functionally to manage projects within a matrix environment; Ability to manage budget, resources, and risks. Ability to manage Stakeholders also at senior levels.
  • Extensive knowledge with business process mapping methodologies, notation (BPMN)
  • An understanding of dataflow charts and high-level database diagrams is desired.
  • Extensive proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
  • Proficiency in user-guide creation tools is an asset
  • Ability to communicate complex ideas effectively – both verbally and in writing
  • Exceptional analytical and quantitative problem-solving skills
  • Ability to work collaboratively in a team environment
  • Ability to work effectively with people at all levels in an organization
Languages:
  • Verbal and written fluency in English (proficiency/level C) is required.
Closing date:  10 February 2021
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