The Resource Development (RD) department is responsible for the organization’s private Fundraising across a variety of channels including direct Marketing, major gifts, corporate and foundation, gift-in-kind, and more. The RD Data and Operations team supports the efforts of the department with gift processing and recording, database and technology management, reporting and analytics, project and Knowledge Management, procurement, and other support functions.
To accurately process, acknowledge, report, and reconcile donations, and monitor and troubleshoot the relevant workflows. To manage Major Donor acknowledgment letters and facilitate the CEO’s signing of letters. To update and maintain the donor database. To provide customer service and general administrative and fundraising operations support.
SALARY RANGE: Mid $40s to Low $50s
MAIN TASKS AND RESPONSIBILITIES
- Receive and securely process online, recurring, and offline donations; record accurate donation information and documentation in the database; and provide regular reports of donations received.
- Work with the Finance Department to conduct monthly, quarterly, and yearly reconciliation of donations received and their details and designations.
- Generate and send donation receipts and personalized acknowledgment letters to donors, draft and maintain acknowledgment letter content, and facilitate the CEO’s signing of letters.
- Process, update, and maintain constituent information in the database.
- Provide phone and email customer service and request fulfillment.
- Manage the accounts of recurring donors, and follow-up with donors regarding declined transactions, expiring credit card information, etc.
- Support event operations by working with the RD Ops Data Officer to manage gift, RSVP, and attendance recording, provide reporting, auction management, and other general support.
- Support the execution of in-house mailing production.
- Work closely with RD Data Officer to carry out data governance and cleansing tasks to ensure highest donor database quality.
- Support other activities within the department as assigned. For example, assisting in donor research, execution of marketing and cultivation mailings, preparing donation reports, assisting Management in various fundraising registration and application.
Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.
Code of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps' and donor compliance and ethics standards and adheres to those standards. If this is a supervisory position, one must set an example of ethical behavior through one's own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps' policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
- Typically, a Bachelor's degree in related area. Equivalent combination of relevant education and experience may be substituted as appropriate.
- Typically, One year or more of office and/or administrative workplace experience utilizing Microsoft Windows and Office Suite
- Preferred experience in Business or fundraising operations role and Non-profit sector
- Excellent organizational skills and attention to detail
- Proficiency with Microsoft Windows and Office
- Effective written and Oral Communication skills
- Excellent time management and productivity skills, and ability to meet deadlines
- Ability to multi-task and frequently adjust priorities
- Collaborate effectively with colleagues and external service provider
- Practices discretion with sensitive materials and information
- Proficiency with Raiser’s Edge or other CRM
- Proficiency with Microsoft Outlook
- Proficiency in Microsoft Excel and Word and at least 50 WPM typing speed
- Systems- and process-oriented
- Proficient grammar and writing skill
Additional Technical or Language Requirements
MISCONDUCT DISCLOSURE SCHEME
All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
How to apply