Norwegian Refugee Council (NRC)

Area Support Manager

Norwegian Refugee Council (NRC)

Job Description

NRC currently has more than 2,000 staff in the Middle East region assisting people displaced by conflict in Syria. As a leading humanitarian organization, we support displaced persons by implementing programmes across the Shelter, Education, Food Security, Information Counseling and Legal Assistance (ICLA) and Water, Sanitation and Hygiene (WASH) sectors with strong protection and resilience focus integrated into our programmes.

The Syrian crisis is almost into its 9th year, but the level and intensity of the conflict in the country remains high. Humanitarian and protection needs inside Syria are overwhelming. Ongoing conflict and continued displacement compound a complex emergency situation. According to UN OCHA, 13.6 million people are in need of humanitarian assistance in Syria and millions have been forced to flee. More than 1.4 million displacements were recorded in 2019. More than 6.5 million are internally displaced and many have fled the war-torn country, including 5.5 million refugees across the region.

Internal Description

The Support Manager actively contributes to the area office’s strategy. As a member of the senior management team, the Support Manager shares the responsibility to establish and maintain work systems that ensure maximum impact for people affected by the conflict.

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

Duties and responsibilities

The Support Manager actively contributes to the area office’s strategy. As a member of the senior management team, the Support Manager shares the responsibility to establish and maintain work systems that ensure maximum impact for people affected by the conflict.

Generic responsibilities:

  • Line management for support staff such as Finance, HR & Admin and Logistics/ICT.
  • Member of the Area Management Group.
  • Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.
  • Provide input on operational support to the Area Plan of Action, and to coordinate and align operational support with programme plans at Area level.
  • Responsible for ensuring quality support to project implementation.
  • Facilitate Area Support Budget, area level budgets, including support cost.
  • Responsible for developing regular reports on Area level to Country Office and AM.
  • Responsible for implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance).
  • Facilitate trainings for programme staff on finance, logistics and HR procedures.
  • Responsible for technical Capacity Building of support staff (HR, Logistic/ICT and Finance).
Specific responsibilities:

Resource Management

  • Ensure adequate and fit-for-purpose support strategy rooted in national staff Capacity Development.
  • Provide leadership of the Support Department and ensure all work as one team.
  • Contribute to the strategic direction of the area office and operationalize Country Office support-specific strategic decisions.

  • Ensure that all rules, regulations, routines, procedures, SOPs are accessible to and known by all staff.
  • Perform regular spotchecks on supporting documentation to identify areas of improvement in regards of quality of documentation.
  • Ensure the recommendations addresses to the Area Office Support Department are addressed and updated on regular basis.
  • Responsible for corruption Mapping and mitigation practices and procedures in the programme
  • Lead on the preparation of Area Office donor, internal and external audit processes.
Systems and Procedures

  • Responsible for ensuring that HR, finance, logistics and Administration systems provide relevant and adequate support to the area office’s programmes throughout the whole project cycle.
  • With the Area Manager, ensure that the area office’ work processes are in place, understood by all staff, and carefully followed.
  • Lead on the implementation at Area Office level of new procedures and roll-out of new systems such as NRC HR Management System, UNIT4 Procurement and other systems.
  • Lead on the elaboration and regular update of the Master Support Budget at Area Office level.
  • Ensure coverage of Master Budget at all time and ensure that efficient, sustainable and flexible HR structures are in place.

  • When requested by the Area Manager, represent NRC externally.
  • Act as Area Manager when appointed.
Critical interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
  • Area Programme Manager, Area Office Programme Managers and/or Coordinators and Coordinator" id="link" class="link">Grants Coordinator.
  • Country Office Finance, Logistics, HR & Compliance Managers.
  • Country Office Head of Support, Head of Programme, CC Specialists and Grants Manager

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: Required Professional Competencies:

  • Minimum 4 years of experience in a senior management position in a humanitarian/ recovery context
  • Experience working in complex and volatile contexts
  • Prior experience in allocation of resources and costs
  • Documented results related to the position’s responsibilities.
  • Knowledge of own leadership skills/profile.
  • Fluency in English, both written and verbal
  • Valid driver’s license
Required Behavioural Competencies:

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies and the following are essential for this position:
  • Strategic thinking
  • Managing performance and development
  • Empowering and building trust
  • Managing resources to optimize results
Preferred context/specific skills, knowledge and experience:

  • Knowledge of the context in Syria and Middle East.
  • Experience in implementation of humanitarian projects/programmes
  • Solid knowledge of HR, finance and logistics routines in a humanitarian context
  • Experience in managing audits and perform compliance checks.
  • Excellent communication skills
  • Ability to process large amounts of data.
Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
  • The Job Description
  • The Work and Development Plan
  • The NRC Competency Framework
We Can Offer

  • Contract period: 12 months
  • Salary/benefits: According to NRC’s salary scale and terms and conditions
  • Duty station: Erbil, Iraq and Amman, Jordan
We will review applications on an ongoing basis, interested candidates are encouraged to apply early.
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