Catholic Relief Services (CRS)

Advisor (Health Knowledge Management & Communications)

Catholic Relief Services (CRS)

Job Description

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of Emergency response, health, Agriculture, education, microfinance and peacebuilding.

Job Summary: Your creativity and innovative approaches to sharing key information will help CRS to influence for transformational change. You will contribute to driving internal and external health / nutrition thought-leadership, Knowledge Management and capacity strengthening. In this position, you will be responsible for effectively sharing of health / nutrition knowledge across the agency through the development, dissemination, and ownership of relevant communications assets and fora. You will support internal capac ity strengthening by working with teams to enhance learning, documentation, and dissemination and by co-creating and enabling access to relevant learning resources. You will seek out and support opportunities for external health / nutrition thought leadership and knowledge exchange. As a result, CRS will better contribute to the global evidence base, and our innovations and lessons learned will influence internal and external health and nutrition communities.

Roles and Key Responsibilities:

  • Drive and facilitate internal Health / Nutrition knowledge exchange through the development, dissemination, maintenance and marketing of relevant communications assets (briefs, blogs, newsletters, slide decks, talking points, abstracts, infographics, etc.), events, webinars, and the Health, Malaria, SBC, Nutrition, HIV and Disability Inclusion MyCRS Sites. Coordinate with key internal stakeholders to identify relevant content.
  • Provide oversight of and creates a structure for health and nutrition knowledge management and communication platforms, such as MyCRS (intranet), Groups/Teams, Yammer, One Drive, other Office 365 applications. Support and guide health and nutrition staff on use of these technology platforms.
  • Support marketing initiatives alongside colleagues from the health / nutrition team, MarCom and the Institutional Donor Engagement and Advancement department, ensuring that capacity statements and other external publications present the breadth and depth of CRS’ programming.
  • Contribute to external Health / Nutrition thought leadership and knowledge exchange by driving the development and external publication of relevant as well as assisting with conference events and developing content for the externally facing website.
  • Maintain strong internal networks and stay up to date on communication or KML products from other units, key health / nutrition approaches, projects, innovations, and themes within the agency.
  • Contribute to other areas as assigned as a member of the health / nutrition team.
Basic Qualifications:

Education and Experience

  • Bachelor’s degree required in public health, international development, International Relations or communications.
  • Five years related experience with at least two years international experience.
  • Experience analyzing and synthesizing quantitative and qualitative data to create clear and concise reports.
  • Experience with communications, knowledge management and communications within an organization, including technical writing.
  • Experience in mentoring, coaching, facilitation and training applying adult learning principles and practices.
  • Understanding of global Health Programs as demonstrated through at least 3 years of work experience, specific course study or other activities.
  • Proficient with Microsoft Office including Word, Excel, PowerPoint, as well as other components and products for information sharing and collaboration, including SharePoint, Yammer, etc.
Required Languages - Must be fluent in written and spoken English; French or Spanish fluency desirable.

Travel - This position will require occasional travel (15% or less), including to resource poor international locations.

Preferred Qualifications – (If applicable) When needed, list preferred qualifications. These can include skills, experience, degrees that are highly desirable, but not required.

  • Master’s degree in public health, international development, international relations or communications.
  • Experience contributing to technical publications
  • Proficient use of business intelligence and visualization tools like PowerBI, Tableau or others a plus.
  • Familiarity with Salesforce-based Information Management platform highly desirable.
  • Graphic Design skills
  • Experience designing interactive media
  • Familiarity with key donors, particularly The Global Fund, USAID
Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship
Supervisory Responsibilities: none, potentially will manage consultancies or relationships with vendors (e.g., translators) Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer.

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

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