Information and Communication Technology (ICT) Assistant

Job Posting Organization:
The position is located in the Regional Office for Central Asia, Afghanistan, Iran and Pakistan (ROCA) of the United Nations Office on Drugs and Crime (UNODC). The UNODC was established to assist Member States in their struggle against illicit drugs, crime, and terrorism. The organization operates in multiple countries, focusing on promoting justice, security" style="border-bottom: 1px dotted #007bff !important;">security, and the rule of law. The UNODC aims to support countries in their efforts to combat drug trafficking and organized crime, and it has a significant presence in Central Asia, Afghanistan, Iran, and Pakistan, among other regions. The organization employs a diverse workforce dedicated to these goals, and it emphasizes the importance of international cooperation and collaboration in addressing global challenges.

Job Overview:
The Information and Communication Technology Assistant will play a crucial role in providing ICT services within the UNODC's Regional Office for Central Asia. This position involves daily technical support for desktop and laptop hardware and software, as well as managing network infrastructure and corporate productivity tools. The incumbent will be responsible for ensuring compliance with UNODC standards for technology and will assist in updating and maintaining the computing technology facilities. The role requires a proactive approach to troubleshooting and servicing clients' needs, promoting a client-oriented approach, and guiding the use of new technologies. The ICT Assistant will also be involved in moving existing data to cloud-based options and supporting innovation through modern technologies such as AI and Big Data. This position is essential for maintaining the effective functioning of the UNODC's technology environment and ensuring that all ICT services meet the organization's standards and requirements.

Duties and Responsibilities:
The specific duties of the Information and Communication Technology Assistant include ensuring compliance with corporate information management and technology standards, assisting in the development of internal ICT policies, and supporting the transition to cloud-based data management. The incumbent will provide technical support for hardware and software, maintain equipment, perform software updates, and troubleshoot desktop issues. Responsibilities also include assisting with network services, monitoring Active Directory users, configuring network printers, and maintaining email systems. The ICT Assistant will be tasked with backup and restoration procedures, maintaining LAN infrastructure, and providing support to UNODC project offices in the region. Additionally, the role involves guiding procurement processes for new ICT equipment, maintaining an inventory of software and hardware, and organizing training sessions for staff on ICT issues. The incumbent will also assist in data collection and analysis, prepare presentations and reports, and perform other related duties as required.

Required Qualifications:
Candidates must possess a high school diploma or equivalent. Certification in hardware and software management, such as Microsoft or Cisco Certification, is desirable. The position requires a minimum of five years of relevant working experience in information technology and systems, particularly in network and telecommunications administration. For candidates with a first-level university degree or higher, the required experience is reduced to three years. Proficiency in using various hardware and software systems, including Unix/Linux, Windows, Microsoft Active Directory, and Office 365, is essential. Experience within the United Nations system or similar international organizations is considered an advantage.

Educational Background:
The educational requirement for this position is a high school diploma or equivalent. However, candidates with a first-level university degree or higher may have a reduced experience requirement. Job-specific qualifications, such as certifications in hardware and software management, are desirable and should be attached if available.

Experience:
The position requires a minimum of five years of relevant experience in the field of information technology and information systems technology, with a focus on network and telecommunications facilities administration. This experience is crucial for effectively managing the ICT services required by the UNODC. For candidates who hold a first-level university degree or higher, the minimum experience requirement is reduced to three years. Relevant work experience should include proficiency in hardware and software systems, as well as experience in network management and administration.

Languages:
For this position, English is the required working language, as it is one of the official languages of the United Nations Secretariat. Additionally, knowledge of Uzbek and Russian is desirable, as these languages may be beneficial in the regional context. The UN Language Framework outlines the minimum required proficiency levels for each language skill, and candidates are encouraged to consult the framework for details on language requirements.

Additional Notes:
This position is based in Tashkent, Uzbekistan, and is part of the UNODC's Regional Office for Central Asia. The role is full-time and involves a commitment to the organization's mission of promoting justice and security in the region. The UNODC emphasizes gender equality and encourages the equal participation of women and men in all aspects of work. Additional notes regarding contract duration, seniority level, and compensation may be provided during the application process.