Client Voices Promoter
International Rescue Committee (IRC) About
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future.
Job Description
Job Posting Organization:
The International Rescue Committee (IRC) is a prominent international humanitarian non-governmental organization (INGO) founded in 1933 at the behest of Albert Einstein. The IRC operates in over 40 countries and 29 U.S. cities, focusing on restoring health, safety, education, economic wellbeing, and empowerment to individuals affected by conflict and disaster. With a mission to help people survive, reclaim control of their futures, and strengthen their communities, the IRC employs a diverse workforce dedicated to delivering lasting impact and hope to millions worldwide. The organization is recognized for its commitment to client-centered programming and advocacy, ensuring that the voices of those it serves are heard and prioritized in its initiatives.
Job Overview:
The Client Voices Promoter position is integral to the IRC's mission of enhancing client engagement and feedback initiatives at the local level. This role emphasizes the importance of understanding and responding to the unique needs and preferences of clients, particularly refugees and immigrants. The Promoter will collaborate closely with IRC program staff to implement client satisfaction surveys and focus group discussions, ensuring that client feedback directly informs program planning and service improvements. By acting as a liaison between IRC and local refugee communities, the Promoter will represent client concerns and suggestions to leadership, thereby amplifying their influence in broader community strategies. The role also involves organizing leadership and civic engagement training sessions to empower clients as advocates and community leaders, fostering a sense of agency and participation in IRC's decision-making processes. Overall, the Client Voices Promoter will play a crucial role in building a more inclusive and responsive organizational culture that prioritizes client voices and experiences.
Duties and Responsibilities:
The Client Voices Promoter will be responsible for a variety of tasks aimed at enhancing client engagement and feedback mechanisms. Key responsibilities include: partnering with IRC program staff to execute client satisfaction and feedback initiatives, including surveys and focus group discussions; collaborating with clients to ensure their feedback informs IRC program planning and service improvements; identifying and implementing preferred client engagement and feedback methods tailored to community needs; acting as a liaison between IRC and local refugee communities, representing their concerns and suggestions to office leadership; supporting client participation in discussions with external partners to amplify their influence on broader community strategies; attending community events and workshops to maintain strong connections with refugee communities and identify areas for program enhancement; organizing and facilitating leadership and civic engagement training sessions to empower clients as advocates and community leaders; coordinating community events and focus groups to encourage active client involvement in IRC decision-making processes; ensuring alignment with IRC’s client complaints and feedback policies; maintaining accurate records of feedback and engagement initiatives to track progress and inform future strategies; proactively engaging with clients and raising their issues to IRC leadership to inform organizational priorities; and performing additional tasks as assigned to support IRC’s mission and client-centered programming.
Required Qualifications:
Candidates for the Client Voices Promoter position should possess an undergraduate degree in a relevant field of study, although this is preferred rather than mandatory. A minimum of three years of work experience is required, with demonstrated experience working with refugees, asylees, victims of human trafficking, and/or immigrant populations being essential. Community outreach experience is preferred, as the role involves significant interaction with diverse communities. Strong written, oral, and interpersonal communication skills are crucial, as the Promoter must effectively communicate and build relationships with colleagues and partners in a cross-cultural, multi-disciplinary environment. The ability to present information to a varied public is also required. Additionally, candidates should have solid organizational skills, enabling them to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines. A valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area are also necessary.
Educational Background:
The educational background required for the Client Voices Promoter position includes an undergraduate degree in a relevant field of study. While this degree is preferred, the emphasis is on the candidate's experience and ability to engage effectively with the communities served by the IRC.
Experience:
The position requires a minimum of three years of relevant work experience. This experience should include demonstrated work with refugees, asylees, victims of human trafficking, and/or immigrant populations. Candidates with community outreach experience will be favored, as this role involves significant interaction with diverse communities and stakeholders.
Languages:
Fluency in English, both verbal and written, is mandatory for this position. Additionally, fluency in other languages and cultures relevant to the local refugee population, such as Arabic and Pashto/Dari, is strongly preferred, as it enhances the Promoter's ability to engage effectively with clients from diverse backgrounds.
Additional Notes:
The working environment for the Client Voices Promoter includes a combination of standard office work and community engagement, which involves meetings with community partners. The role may require occasional weekend and/or evening work. The compensation for this position is set at a pay range of $20.00 per hour, applicable to U.S.-based candidates. This pay range is determined based on various factors, including the labor market, job type, internal equity, and budget considerations. The IRC offers a comprehensive benefits package, including 10 sick days, 10 U.S. holidays, and 20-25 paid time off days depending on the role and tenure. Medical insurance starts at $143 per month, dental at $6.50 per month, and vision at $5 per month. Additional benefits include a flexible spending account (FSA) for healthcare and commuter costs, a 403b retirement savings plan with immediate vesting and matching, disability and life insurance, and an Employee Assistance Program available to staff and their families. The IRC is an Equal Opportunity Employer, considering all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
The International Rescue Committee (IRC) is a prominent international humanitarian non-governmental organization (INGO) founded in 1933 at the behest of Albert Einstein. The IRC operates in over 40 countries and 29 U.S. cities, focusing on restoring health, safety, education, economic wellbeing, and empowerment to individuals affected by conflict and disaster. With a mission to help people survive, reclaim control of their futures, and strengthen their communities, the IRC employs a diverse workforce dedicated to delivering lasting impact and hope to millions worldwide. The organization is recognized for its commitment to client-centered programming and advocacy, ensuring that the voices of those it serves are heard and prioritized in its initiatives.
Job Overview:
The Client Voices Promoter position is integral to the IRC's mission of enhancing client engagement and feedback initiatives at the local level. This role emphasizes the importance of understanding and responding to the unique needs and preferences of clients, particularly refugees and immigrants. The Promoter will collaborate closely with IRC program staff to implement client satisfaction surveys and focus group discussions, ensuring that client feedback directly informs program planning and service improvements. By acting as a liaison between IRC and local refugee communities, the Promoter will represent client concerns and suggestions to leadership, thereby amplifying their influence in broader community strategies. The role also involves organizing leadership and civic engagement training sessions to empower clients as advocates and community leaders, fostering a sense of agency and participation in IRC's decision-making processes. Overall, the Client Voices Promoter will play a crucial role in building a more inclusive and responsive organizational culture that prioritizes client voices and experiences.
Duties and Responsibilities:
The Client Voices Promoter will be responsible for a variety of tasks aimed at enhancing client engagement and feedback mechanisms. Key responsibilities include: partnering with IRC program staff to execute client satisfaction and feedback initiatives, including surveys and focus group discussions; collaborating with clients to ensure their feedback informs IRC program planning and service improvements; identifying and implementing preferred client engagement and feedback methods tailored to community needs; acting as a liaison between IRC and local refugee communities, representing their concerns and suggestions to office leadership; supporting client participation in discussions with external partners to amplify their influence on broader community strategies; attending community events and workshops to maintain strong connections with refugee communities and identify areas for program enhancement; organizing and facilitating leadership and civic engagement training sessions to empower clients as advocates and community leaders; coordinating community events and focus groups to encourage active client involvement in IRC decision-making processes; ensuring alignment with IRC’s client complaints and feedback policies; maintaining accurate records of feedback and engagement initiatives to track progress and inform future strategies; proactively engaging with clients and raising their issues to IRC leadership to inform organizational priorities; and performing additional tasks as assigned to support IRC’s mission and client-centered programming.
Required Qualifications:
Candidates for the Client Voices Promoter position should possess an undergraduate degree in a relevant field of study, although this is preferred rather than mandatory. A minimum of three years of work experience is required, with demonstrated experience working with refugees, asylees, victims of human trafficking, and/or immigrant populations being essential. Community outreach experience is preferred, as the role involves significant interaction with diverse communities. Strong written, oral, and interpersonal communication skills are crucial, as the Promoter must effectively communicate and build relationships with colleagues and partners in a cross-cultural, multi-disciplinary environment. The ability to present information to a varied public is also required. Additionally, candidates should have solid organizational skills, enabling them to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines. A valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area are also necessary.
Educational Background:
The educational background required for the Client Voices Promoter position includes an undergraduate degree in a relevant field of study. While this degree is preferred, the emphasis is on the candidate's experience and ability to engage effectively with the communities served by the IRC.
Experience:
The position requires a minimum of three years of relevant work experience. This experience should include demonstrated work with refugees, asylees, victims of human trafficking, and/or immigrant populations. Candidates with community outreach experience will be favored, as this role involves significant interaction with diverse communities and stakeholders.
Languages:
Fluency in English, both verbal and written, is mandatory for this position. Additionally, fluency in other languages and cultures relevant to the local refugee population, such as Arabic and Pashto/Dari, is strongly preferred, as it enhances the Promoter's ability to engage effectively with clients from diverse backgrounds.
Additional Notes:
The working environment for the Client Voices Promoter includes a combination of standard office work and community engagement, which involves meetings with community partners. The role may require occasional weekend and/or evening work. The compensation for this position is set at a pay range of $20.00 per hour, applicable to U.S.-based candidates. This pay range is determined based on various factors, including the labor market, job type, internal equity, and budget considerations. The IRC offers a comprehensive benefits package, including 10 sick days, 10 U.S. holidays, and 20-25 paid time off days depending on the role and tenure. Medical insurance starts at $143 per month, dental at $6.50 per month, and vision at $5 per month. Additional benefits include a flexible spending account (FSA) for healthcare and commuter costs, a 403b retirement savings plan with immediate vesting and matching, disability and life insurance, and an Employee Assistance Program available to staff and their families. The IRC is an Equal Opportunity Employer, considering all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.