The Office of the Ombudsman for United Nations Funds and Programmes (the “Office”) is established as an informal pillar of the system of Administration of justice within the United Nations to make available the services of impartial and independent body to address work-related issues of staff members and non-staff personnel of the UN Funds and Programmes (UNDP, UNICEF, UNOPS, UNFPA, and UN Women).

Duties and Responsibilities

The Office is looking for an intern to support the Training and Outreach team of the Office in carrying out the activities described below. 1. Support the teams’s projects and training activities.

• Under the supervision of the Training and Conflict Resolution Consultant, the intern will be involved in designing, and developing the training and outreach database. Responsibilities will include:
  • Consultation with other members of the team in analyzing past information and considering what information will be useful to have for development and improvement of our services. Review training data.
  
  
  • Building a user-friendly database.
    • Data Entry of past information
    
    
    • Create a user guide for the database
    
    
  
  
  • Review training data, and present findings to the Office of the Ombudsman’s team during a case management meeting.
  
  


• Under the supervision of the Training and Conflict Resolution, the intern will be involved in designing, creating, and translating materials for the Office’s in-person training workshops, and remote webinar sessions, as well as planning for workshops. Responsibilities will include:
  • Reviewing recently implemented webinar sessions
  
  
  • Reviewing already created workshop materials
  
  
  • Reaching out to Office of Ombudsman Team colleagues to hear about their case experiences, and use that material as inspiration for creating role plays, scenarios, and activities.
  
  
  • Logistical and Coordination support in planning, implementing and facilitating training and outreach sessions.
  
  

2. Support Office of the Ombudsman casework:

• Under the supervision of the Training and Conflict Resolution Consultant the intern will assist by shadowing cases, reviewing case materials, listening in on case calls and debriefing with Training and Conflict Resolution Consultant.

3. Other support as required.

Competencies

Competencies: Professionalism: Demonstrated understanding of informal resolution of workplace disputes and the functioning of international organizations. Ability to keep matters confidential and exercise good discretion in using information. Applicant solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Applicant will be encouraged to provide continuous upward feedback and maintain open-communication with their immediate supervisor, and other members of the Office of the Ombudsman team. Conscientiousness in meeting commitments, observing deadlines and achieving results. Applicant is motivated by opportunities for professional growth and development; has open communication when faced with and stressful situations. Applicant is/can become familiar with Office software, actively seeks to apply technology to appropriate tasks; understands applicability and limitations of technology to the work of the office. Applicant demonstrates self-awareness, interest in working collaboratively with colleagues from different national and cultural backgrounds to achieve organizational goals. Communication Ability to draft clearly and concisely, good written and oral language skills. Listens to others, asks questions to clarify and exhibits interest in having two-way communication. Planning and Organizing Ability to establish priorities, to coordinate one’s own work plan and meet deadlines. Applicant adjusts priorities as required; allocates appropriate amount of time and resources for completing work.

Required Skills and Experience

To qualify for consideration the following conditions must be met: 1. (a) Be enrolled in a postgraduate degree programme in Alternative Dispute Resolution (ADR), Human Resources, Education, Data Management, and Organizational Development. (b) Be enrolled in the final academic year of a first university degree programme in ADR, HR, Organizational Development, Education, Data Management, IT such as bachelor’s degree or equivalent); (c) Have recently graduated with a university degree in ADR or related fields (as defined in (a) and (b) above) and, if selected, must start the internship within one-year from graduation; or (d) Be enrolled in a postgraduate professional traineeship program in ADR or related fields and undertake the internship as part of this program. Master’s degrees in Human Resources, Organizational Development, Psychology, Counselling, IT, and other social sciences may be considered. 2. Knowledge and/or understanding in ADR is preferred and some work experience will be an advantage. 3. Fluent written and spoken English is required, Fluency in French and Spanish is highly valued. UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.