United Nations Development Programme (UNDP)

Software Development Associate

United Nations Development Programme (UNDP)

Job Description

OIMT/CIAS uses a number of web-based tools in management and provision of Green Energy solutions and ICT services and support to Country Offices. Over the years, the bespoke eStore and ICT Registry systems have become critical in efficient service delivery and support to Country Offices by OIMT/CIAS. With evolving Country Office needs and dynamics within the organization, it has become necessary to dedicate a resource, on a long-term basis, to support Software Development requirements on the two systems as they evolve, in order to meet demand. Among other critical tasks, ICT Registry migration to the corporate SharePoint Online platform, and modifications to the eStore constitute the major tasks to be carried out under this project. An overview of the areas to be attended to is as follows:
  • eStore – used by Country Offices to place orders for managed services as well as ad-hoc products and the complete workflow from order placements to the delivery and receipt by Country Office. The eStore has greatly improved the cost recovery procedure by cutting down on transaction time, increasing transparency, enhancing invoice payment to vendors, optimizing cost reconciliation and reporting, among other benefits.

  • Process automation – Digitization & automation of local processes in the office is necessary for efficient and optimized daily work as well as on time delivery of the services. So, its necessary to automate manual processes by using suitable tools.

  • Country Office ICT Profile – this is a repository of all pertinent information on ICT systems in each Country Office. The collected information is used regularly in offering ICT support, and in informing ICT strategies and roadmap for corporate systems. OIMT, as part of compliance with ISO certification, strives to continuously improve its offerings to clients, and thus, the more information about Country Offices we have, the better we can improve services and products for them.

  • ICT Index – the ICT index is used mainly to monitor compliance of Country Offices with ICT corporate standards and best-practices. Plans are in progress to expand and improve the index in order to achieve greater gains from the system.

  • Country Office Green Energy Profile – this section of Country Office profile captures all green energy related information of an office. A number of other tools have since been developed and plans are to have all data consolidated onto one platform and serve the different stakeholders across the organization.

  • Reports and Dashboards – a number of pre-defined reports and dashboards have been developed covering all the identified needs to date. However, requirements for different types of reports have constantly arisen and, thus, need a skilled resource to fulfil the need.

Duties and Responsibilities
  • Customer Requirements: review the current Cost Recovery process and use of the eStore vis-à-vis customer requirements in order to identify areas of improvements;

  • Implementation Plan: create the necessary implementation plan and roadmap and communicate with relevant stakeholders;

  • Migration Plan: for system(s) to be migrated, assess the current system and compile a comprehensive plan to cover all required aspects;

  • Testing Strategy: define milestones at which different aspects will be tested and approved for next phases to start. However, independent aspects should be scheduled parallel to cut down on dependencies to the best extent possible. Testing should include user testing by a few selected COs;

  • Training and Webinar: conduct at least one internal and at least two global webinars on completion of major modules and/or where significant modifications have been carried out, to ensure all parties are conversant with the platform. This should also be used to collect feedback for possible further adjustments

Competencies Core competencies: Innovation Level: Adapts deliverables to meet client needs
  • Ability to make new and useful ideas work

Leadership Level: Proactively seeks and recognizes contributions of others
  • Ability to persuade others to follow

People Management Level: Appropriately involves team in different stages of work and decision-making
  • Ability to improve performance and satisfaction

Communication Level: Expresses information and views with adaptive reasoning and appreciation for complexity and variation
  • Ability to listen, adapt, persuade and transform

Delivery Level: Takes responsibility for addressing critical situations and delivering core value
  • Ability to get things done while exercising good judgement

Technical/Functional competencies Level is applicable for all competencies: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work Technical knowledge in Software Development
  • Knowledge and experience in Software development;

  • Knowledge of front end as well as back end development using different Programming Languages.

Understanding of O365 Suite and technical knowledge and expertise in apps development for SharePoint 2013 as well as SharePoint Online
  • Understanding the O365 architecture as well as knowledge of apps development for SharePoint;

  • Understands, develops, build something from scratch and integrate changes into existing software.

  • Takes ownership of all responsibilities and commitments;

  • Provides oversight and takes responsibility for delegated assignments.

Client Orientation
  • Ability to focus on results for clients by providing information, being accessible, understanding need and giving them due priority

Capacity Building
  • Provide training to focal points and other players involved in order to build technical capacity

Problem Solving
  • Structured thinking as well as the ability to think outside the box for finding ad hoc solutions

Knowledge Management
  • Ability to efficiently handle and share information and knowledge

  • Ability work effectively in collective tasks and rally the team together for high quality output.

Required Skills and Experience Education:
  • Secondary Education with at least seven (7) years relevant experience, or Bachelor’s Degree in Computer Science or equivalent with relevant experience of at least four (4) years.

  • 4-7 years of relevant experience in programming, SharePoint and Microsoft based technologies is required.

  • Knowledge of SharePoint, SharePoint Online, Power Platform (Power BI, PowerApps and Flow);

  • Knowledge of frontend (such as HTML, CSS, Javascript and JavaScript Frameworks) and backend programming language such as Python, NodeJS or similar;

  • PRINCE2 and ITIL certification will be an added advantage;

  • UN work experience will be an added advantage.

Language Requirements:
  • Proficiency in English;

  • Working knowledge of other UN language is desirable.

Disclaimer Important applicant information All posts in the GS categories are subject to local recruitment. Priority will be given to Danish nationals and holders of relevant Danish residence permit. Qualified female candidates are encouraged to apply. Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Workforce diversity UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence. Scam warning The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
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