Danish Refugee Council (DRC)

SMS Community Mobilization Assistant

Danish Refugee Council (DRC)

Job Description

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide Emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with Local Communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and also 8,000 volunteers, while managing a turnover of over 400 million Euro. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, nongovernmental and non-denominational relief organization. The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for the six consecutive years, the organization is among the top five of the NGO Advisor Annual List). Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency  Background DRC has been operating in Greece since November 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece. Purpose  Under supervision of the SMS Team Leader and in close Coordination with other DRC field units, the SMS Community Mobilization Assistant will contribute to the implementation of DRC’s activities intended to improve relations between refugees and host communities. The SMS Community Mobilization assistant will implement campaigns to work with refugees on improving living conditions in the sites in DRC’s area of responsibility in Central Greece. Furthermore, the SMS Community Mobilization Assistant will develop and maintain good relations with the persons of concern (PoC), relevant stakeholders and other humanitarian actors, to support adequate implementation and coordination of DRC’s activities. Duties and Responsibilities Responsibilities will include, but not necessarily be limited to, the following:
  • Accurate verbal interpretation and written translation for the SMS team and other relevant actors

  • Ensuring the language used is culturally appropriate and relevant and that messages are well understood by the POC

  • Contributions to maintaining and strengthening the relations among DRC team and other actors with the PoC communities

  • Understanding and sensitive to the needs of people from a variety of backgrounds and cultures, including a strong commitment to confidentiality.

  • Maintain good collaboration with the service actors

  • Perform other duties as assigned by the SMS Manager and/or the SMS team leader, which support Site Management’s activities implementation

  • Help Desk support

  • Support the implementation of activities aimed at improving collaboration and relations between persons of concern and the host community.

  • Facilitate Community Outreach in collaboration with the DRC team and other service providers.

  • Participate in the verification exercise

  • Support daily SMS/Site Ops activities, announcements, Data Collection, informing PoC of upcoming works, activities etc.

  • Participate in awareness raising sessions and information campaigns for activities to improve camp sanitation and organization.

  • Identify vulnerable individuals and facilitate appropriate action, including referrals to specialized services and protective accompaniment as necessary

  • Provide appropriate and relevant information to beneficiaries regarding relevant information, and services and activities available to them

  • Promote a participatory approach to site management and service provision in the sites and support community mobilization activities with beneficiaries

  • Contribute to the dissemination of various communications for the beneficiaries, based on agreed key messages

  • Ensure the observance of the DRC Code of Conduct throughout activity implementation.

Any other duties as may be assigned by the SMS Manager and the Team Leader, relevant to the achievement of DRC objectives Required Qualifications
  • At least 1 year of working experience in a related field

  • Previous working experience with local or international NGOs will be considered as an advantage

  • Experience of community-based or community mobilization work in a humanitarian context would be considered as an advantage

  • Good computer skills are required

  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration

  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics

  • Good communication skills, as well as patience and politeness, are needed

  • Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required

  • University degree in Social Sciences, migration studies, anthropology or in a related subject would be considered as an advantage

  • Strong verbal and written English skills is required

  • Working knowledge of French is required

  • Strong verbal and written Greek would be considered as an advantage

  • Working knowledge of Arabic and/or Kurmanji and/or Sorani and/or French and/or Farsi

Ability to cope with competing demands under tight deadlines Required Skills & Qualities
  • Core Competencies of DRC:
    • Striving for excellence

    • Collaboration

    • Taking the lead

    • Communication

    • Demonstrating Integrity


  • Ability to work in a multinational and multicultural environment.

  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration.

  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics.

  • Excellent communication skills, as well as patience and politeness, are needed.

  • Ability to cope with high workload and stress and identify priority activities and assignments and adjust priorities as required.

  • Multi-tasking and organizational skills are a must, and a good sense of humor.

Application Process Are you interested? Then apply for this position on linewww.drc.dk/about-drc/vacancies/current-vacanciesAll applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process. However, applicants must be aware that DRC cannot systemically sponsor non-EU citizen or non-Greek resident for all the steps of legal process to get a work permit and/or a residency permit in Greece. Applications close on the  1st of August 2020. Applications submitted after this date will not be considered. Due to the urgency of the position DRC reserves the right to recruit a candidate who matches the required profile before the above deadline.
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