Danish Refugee Council (DRC)

Site Management Support (SMS) Coordinator

Danish Refugee Council (DRC)

Job Description

Introduction The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization. Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. Background The Danish Refugee Council initiated its activities in the island of Lesvos in November 2015 due to the unprecedented influx of Asylum Seekers. Following new political developments and displacement dynamics in early 2016, DRC expanded its activities to the mainland to support the people living in several sites across the country. With offices in Athens, Larissa and Thessaloniki, it currently implements a wide range of activities, including Site Management Support, legal assistance, identification of individual needs and protection of highly vulnerable persons, Access to Services within and outside the hosting sites through cultural mediation, and non-formal education. DRC works closely with the refugee communities, the Greek authorities and other humanitarian actors to ensure a protective environment for refugees and asylum seekers in Greece. Purpose Under the direct management of DRC’s Head of Programmes in Greece, the SMS Coordinator will provide roving Technical Support to all SMS managers in the 9 sites in mainland Greece. This support will entail regular technical supervision of SMS Managers and Team Leaders and regular visits to all sites, the development of SMS and related capacity-building trainings, representing DRC in relevant SMS forums, and further building and strengthening of relationships with relevant Greek authorities and other humanitarian actors around issues of SMS, in close collaboration with Area Managers and the Head of Programmes. In addition, the SMS Coordinator will be coordinating field-level compliance with DRC’s SMS standardization and mainstreaming processes. Finally, the SMS Coordinator will co-chair the National SMS Working Group on behalf of DRC. Duties & Responsibilities Management and Programme Quality
  • In collaboration with the Head of Programmes and the relevant Area Managers, continue to develop and standardize core SMS competencies and staff performance evaluation plans.

  • Lead SMS staff to identify gaps and needs in service provision in DRC-supported sites and develop proactive solutions and strategies in agreement with the responsible Greek authorities.

  • Work closely with the Area Managers to ensure that all SMS activities are relevant, responsive, and are being appropriately monitored and evaluated within DRC.

  • Coordinate the roll-out of standardized SMS tools across all sites in mainland Greece and support SMS staff to ensure consistency and quality of reporting by SMS staff.

  • Identify, design and conduct capacity-building training and initiatives for SMS staff in core Camp Coordination and Camp Management (CCCM) competencies.

  • Support SMS staff in all sites in the development of SMS area-specific strategies and plans, including strategies for regular and participatory engagement with the communities.

  • Work closely with sector-specific Technical Coordinators to ensure integration between SMS and other sectors, especially protection.

  • Contribute to the development of technical SMS components of proposals, donor reports, site reports, advocacy and policy notes, and other SMS reports as required.

  • Maintain close collaboration and coordination with national and regional counterpart(s) at the MoMP and provide support to them regularly.

  • Support coordination of activities of all DRC SMS Team Leaders and Manager nationally, and represent programmatic needs, gaps, and issues to the relevant DRC units.

  • Support coordination with other units to ensure that key messaging and advocacy are harmonized across sites and areas of operation.

  • Support coordination with the procurement unit to ensure that procurement systems related to SMS activities are harmonized and timelines are respected.

Monitoring and Reporting
  • Ensure that projects and associated activities are implemented in accordance with agreed strategies, principles, implementation plans, and donor requirements.

  • In collaboration with the Athens-based Monitoring, Evaluation and Learning (MEL) team, ensure the implementation of projects complies with quality standards and are monitored in accordance with pre-defined objectives and indicators.

  • Support the SMS teams to complete accurate and timely reports.

Finance and Administration 
  • Develop SMS components for new budgets for all sites in mainland Greece.

  • Collaborate regularly with the Head of Programmes and relevant Area Managers and Athens-based finance team to monitor spending and ensure the timely utilization of all grants.

  • Ensure full compliance with DRC and donor financial guidelines and policies.

Human Resources and Personnel Management
  • Support respectful and positive working relationships, which allow for the effective implementation of all activities – to be achieved through leadership, team building, day-to-day support, Capacity Building and both strong SMS and generalist knowledge.

  • Support site-level and SMS-related recruitment processes and ensure that relevant staffing structures are in place.

  • Promote professional development by identifying training and capacity-building opportunities and ensure staff are well versed in core SMS concepts, DRC's Code of Conduct, accountability, respectful dialogue with the refugee population, and prevention of sexual exploitation and abuse.

  • Collaborate with the DRC human resources department to ensure staff evaluations are conducted on a regular basis.

Logistics and Procurement
  • Collaborate with field staff and the procurement-logistics unit to develop and maintain comprehensive procurement plans, especially with regard to NFIs and food items.

  • Regularly review SMS procurement plans with the procurement and logistics and finance teams to adjust spending as required in advance of project closure.

  • Comply with DRC safety and security procedures including chapters 19 and 20 of the organization’s Operations Handbook.

  • Ensure that security incidents at the site-level are reported to the Country Director and Area Managers in a timely manner according to organizational procedures.

Co-chairing of SMS Working Group (SMS WG)
  • Co-chair the National SMS Working Group and perform functions as per the WG’s ToR.

  • Represent DRC in the National SMS WG.

Required Qualifications
  • Minimum 3 years of experience in SMS and/or CCCM projects and activities at a managerial level with an international NGO, UN agency, and or Red Cross/Red Crescent society; experience in working in emergency contexts preferred;

  • Master’s degree in political science, conflict management, social science, international relations, or other related field;

  • Demonstrated effective communication and negotiation skills;

  • Knowledge of English, including a high level of written fluency;

  • Knowledge of Greek, Farsi, and/or Arabic is a strong asset;

  • Proven capacity to adapt to a dynamic and changing operational environment;

  • Strong computer and data management skills.

Required Skills & Qualities
  • Core Competencies of DRC:
    • Striving for excellence

    • Collaboration

    • Taking the lead

    • Communication

    • Demonstrating Integrity

  • Ability to work in a multinational and multicultural environment

  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration

  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics

  • Excellent communication skills, as well as patience and politeness, are needed

  • Ability to cope with high workload and stress and identify priority activities and assignments, and adjust priorities as required

  • Multitasking and organizational skills are a must, and a good sense of humor

Terms & Conditions
  • The contract will be under the Greek Labor Law (this is a national position)

  • All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)

  • DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

  • The position will be based in Attika (Greece) with 30% travelling in other locations in Greece.

Application Process Are you interested? Then apply for this position on line: www.drc.dk/about-drc/vacancies/current-vacancies. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process. However, applicants must be aware that DRC cannot systemically sponsor non-EU citizen or non-Greek resident for all the steps of legal process to get a work permit and/or a residency permit in Greece. Applications close on the 13th of January 2020. Applications submitted after this date will not be considered. Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.
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