British Red Cross

Service Coordinator (Assisted Discharge)

British Red Cross

Job Description

Service Coordinator - Assisted Discharge

Location: John Radcliffe Hospital, OX3 9DU Oxford (requires travel within the area)

Contract type: Fixed Term until 31st of December 2020

Hours per week: 28 (Mon, Wed, Thu, Fri; 10:00-18:00)

Salary: £19,276 pro rata (£10.59 per hour)

About the role

The British Red Cross are looking for an enthusiastic and proactive individual to join our Independent Living team as a Service Co-ordinator. This exciting position is for someone who has excellent interpersonal and communication skills and is able to lead and motivate people.

Working as a Service Co-ordinator will be responsible for building strong positive relationships and liaising with hospital staff and other medical professionals in the community, including GP surgeries, to receive patient referrals. You will be evaluating and analysing the outcomes of the services, assigning incoming referrals to support workers, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers, attending hospital meetings, and ensuring the team works together seamlessly.

Please note that due to service requirements candidates must have a driving licence which allows them to operate a manual transmission vehicle. Applicants must also have access to their own vehicle that they are happy to use for work purposes.


About the team

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an Emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

About the person

Educated to GCSE level (or equivalent by experience)

IT literate

Understanding of how to improve service quality for the benefit of users

Full driving licence allowing you to operate a manual transmission vehicle and access to own vehicle.

Willingness to work flexible hours

Ability to deal with queries in a diplomatic, professional and confidential manner

Understanding of how to improve service quality for the benefit of users

Willingness to work flexible hours

Closing date for application is 23.59 on the 18th of June 2020 with interviews to follow.


Should you have any questions on this role please email us at or call us on 0300 004 0554 quoting reference REQ0000029YV  

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays)

  • Option to buy an extra 5 days annual leave

  • Up to 6% contributory pension

  • Flexible working policy


A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

Apply Now