Voluntary Service Overseas (VSO)

Senior Supporter Engagement Officer (Retention)

Voluntary Service Overseas (VSO)

Job Description

VSO is the world’s leading international development organisation that works through volunteers to fight poverty. Working in 24 countries around the world, our unique role in international development is to place committed volunteers with carefully selected organisations where their skills can have the greatest impact. Our extraordinary volunteers live and work in some of the world’s poorest communities. Sharing their unique skills and experience to generate new ideas and new ways of doing things, helping the communities they work in lift themselves out of poverty. We’re not about delivering quick fixes, but instead we focus on long-lasting, Sustainable change, that will impact generations to come. Join us and help us work towards our vision of a world without poverty. The answers to poverty, inequality and discrimination are already out there. They are the Changemakers, and they are living in developing countries across the world. VSO provide the training. We unlock the potential in others – the people who have the power to transform their own lives. What’s more, when they pass their training on, its impact will grow and grow. Together, they will change the world for the better. VSO is at a crucial point in its development. It is shifting its approach to place volunteering for development at the heart of its programmes and to create clear pathways for change, relevant to global thematic areas of focus and products. To underpin this, there is a requirement for funding to increase and diversify in order to deliver ambitious growth plans. At the heart of our Public Fundraising Strategy is the delivery of the best supporter experience to engage our loyal supporters and reach out to new audiences and to mo tivate the public to engage with our vision and purpose: A fair world for everyone: Creating lasting change through volunteering. If you’re a passionate fundraiser, then VSO is somewhere you can shape fundraising strategy and plans within an ambitious, friendly and inspiring culture. We are looking for an experienced Senior Supporter Engagement Officer to contribute to the development and delivery of a rich donor retention programme, helping reduce attrition and keep our existing donor base engaged, energised and inspired by VSO’s work. You will play a vital role in the retention team within VSO’s Supporter Engagement Team. You will project manage VSO’s warm appeals and telemarketing campaigns, as well as lead on supporter journeys and help shape our retention strategy. This includes developing strong relationships with teams across VSO raising the profile of the Fundraising team and its campaigns. In return we offer a range of benefits: * A friendly and supportive office environment * Opportunities for flexible working and working from home * Generous annual leave of 37 days (inclusive of public holidays) * Competitive pension with Scottish Widows (matched at 5%) * Cycle-to-work scheme * Lockers and shower facilities * Fun free lunch time activities like boot camp * Professional development * Assistance Programme offering free, confidential support and guidance At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a Volunteer working in your own country, overseas or online, our selection process includes an assessment based on the ability to: * be open minded and respectful * be resilient and adaptive to new situations * facilitate positive change and build sustainable working relationships * seek and share knowledge VSO promotes equal opportunities and values a diverse workforce. We are unable to provide sponsorship for this position, so please ensure you have the right to work in the UK before you apply. VSO reserves the right to close this job early
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