World Food Programme (WFP)

Senior Programme Associate

World Food Programme (WFP)

Job Description

KEY ACCOUNTABILITIES (not all-inclusive)
  1. Support in the strategic guidance for the maintenance and management of an online integrated database and internal information management structure. Analyse the current information management structure, including its relevance within the humanitarian context of Mozambique, including how it integrates existing resources, emerging resources and mobile phone technologies to establish and maintain strong two-way communication and feedback with affected communities;

  2. Support, implement, and manage data cleaning and preparation, oversight and maintenance of internal Data Collection and Management Systems, production of ad-hoc and regular reports, as well as representation and/or presentation of Linha Verde materials at relevant meetings;

  3. Develop strong relationships with reporting partners to ensure management and feedback of information gathered by the Linha Verde is captured and documented. This requires a thorough review and understanding of the current communication procedures and an alignment of all activities with the objectives of the Linha Verde in closing the feedback loop to affected populations;

  4. Meet multiple reporting deadlines for a variety of clients and through a range of mediums where required. The incumbent must have proven experience in producing high-quality reports, requiring: strong English-language skills that translate complex ideas into simple messages; excellent design skills and proven knowledge of design software such as Adobe Creative Suites (InDesign, Illustrator, Photoshop); and strong experience in information management software, including Excel as a minimum standard.  Audio-visual experience is an asset;

  5. Support the strengthening of the Linha Verde’s ability to promote and enhance Accountability to Affected Populations through the provision of timely, accurate, and relevant information sharing, and in particular through the documentation of impact;

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance. ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. ORGANIZATIONAL CONTEXT These jobs are found in Regional Bureaux (RBs), Country Offices (COs), Area/Field Offices (AOs/FOs). The job holders typically report to a Programme Policy Officer or Head of Field Office. At this level, job holders are responsible for technical work including the planning, implementation and co-ordination of activities that require thorough understanding of programme/project context, issues and ability to apply a range of guidelines/practices. They independently handle a wide range of specialized programme or policy support activities and may be involved in analytical work. Work performed typically has a substantial impact affecting other parts of the programme. Job holders demonstrate initiative in the identification and resolution of a wide range of issues/problems, and effectively handle unforeseen situations. They may act as technical focal points in the area of Vulnerability Assessment and Analysis. Job holders set objectives, resolve wide-ranging issues and unforeseen problems, supervise and coach a team of support staff within an area of responsibility. STANDARD MINIMUM QUALIFICATIONS Education: Completion of secondary school education. A post-secondary certificate in the related functional area. Language: Fluency in both oral and written communication in English and Portuguese. JOB PURPOSE On behalf of the Humanitarian Cluster Team (HCT), the World Food Programme (WFP) established and leads the inter-agency complaints and feedback mechanism (CFM), Linha Verde da Resposta a Emergencia (1458) as part of the Mozambique humanitarian response’s commitments to protection against sexual exploitation and abuse (PSEA) and accountability to affected populations (AAP). Linha Verde 1458 is a toll-free hotline managed from Maputo, which operates in parallel with humanitarian partner CFM mechanisms operated at the community level, such as complaints boxes at food distribution sites, helpdesks and activists/ focal points. Linha Verde 1458 captures a significant amount of data which not only presents trends of issues raised by affected communities across the country, but can serve to influence programme design and adjustments to humanitarian interventions in the country. For this reason it is important that Linha Verde is able to produce dynamic and accessible data dashboards on a regular basis. To this regard, WFP is looking to hire a national Information Management Officer (IMO) based in Maputo to help manage call data captured through linha verde and facilitate effective reporting to humanitarian partners to influence the humanitarian response in a constructive manner. Working in an ever-changing environment it is also important that the IMO is able to stay abreast of the context and work closely with partners to make sure that the knowledge management system and FAQs from humanitarian partners are up to date and being applied effectively by operators to ensure an effective two-way communication system. 4Ps CORE ORGANISATIONAL CAPABILITIES Purpose
  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.

  •  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.

  •  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.

  •  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People
  • Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.

  •  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.

  •  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.

  •  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance
  • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.

  •  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.

  •  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.

  •  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership
  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.

  •  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.

  •  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.

  •  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.

OTHER SPECIFIC JOB REQUIREMENTS
  1. Update and maintain standard operating procedures for every stage of the IM structure. Reporting mechanisms should be in the form of interactive dashboards with a narrative. Reporting mechanisms should demonstrate/visualise the follow up and referral of relevant calls (e.g. complaints/feedback) and key performance and accountability to affected populations (AAP) indicators.

  2. Support in the management of the hotline operators to help ensure quality call handling and facilitate effective capturing of information from the affected population

  3. Represent the Linha Verde at meetings upon request, including but not limited to cluster-level meetings. Design and deliver cluster-specific, and other tailored presentations as required.

  4. Conduct case and database cleaning on a daily basis, monitor quality of Data Entry and conduct trainings when needed.

  5. Draft and edit promotional and/or communication materials and strategy to raise the profile of the call centre among affected populations and humanitarian actors (nationally and globally), including communicating updates to Headquarters.

  6. Document and perform regular analysis of the Linha Verde’s impact on the response, including operational developments, achievements, constraints, concerns, and request for support.

  7. Other duties as required

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
  • Demonstrated research ability to Problem Solving and self-learning

  • Familiarity with professional-grade design software (e.g. Adobe Creative Suites)

  • Web development experience and experience in building survey forms (e.g. KoBo)

  • Knowledge of current political, economic, and social fabric of Mozambique

  • Working knowledge of communicating with disaster affected populations and protection response infrastructure

TERMS AND CONDITIONS Type of Contract: Service Contract (SC7) Duration: Six (6) months extendable if required DEADLINE FOR APPLICATIONS No later than: 04.08.2020 FUNCTIONAL CAPABILITIESProgramme Lifecycle & Food Assistance Demonstrates ability to identify key variables and contextual factors that affect food assistance problems and programmes throughout the lifecycle to inform quality programme design or re-design.Transfer Modalities (Food, Cash, Vouchers) Demonstrates ability to analyse and consolidate quantitative and qualitative information from different sources (e.g., market studies) to inform transfer modality selection and programme development.Broad Knowledge of Specialized Areas Demonstrates the ability to interpret basic data in the context of WFP specialised fields to contribute to technical programme design, implementation and monitoring.Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.Strategic Policy Engagement w/Government Understands and applies basic principles of engagement with government counterparts at the national or local level. Female applicants and qualified applicants from developing countries are especially encouraged to apply WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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