Job Description

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 192 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality. Organizational Context The International Federation of Red Cross and Red Crescent Societies (IFRC or “the Federation”) is the world’s largest volunteer-based humanitarian network. The Federation is a membership organisation established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), the Federation is part of the International Red Cross and Red Crescent Movement. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. The Federation is served by a Secretariat based in Geneva, with regional and country offices throughout the world. The Secretariat is led by the IFRC Secretary General and provides the central capacity of the International Federation to serve, connect, and represent National Societies. The Secretariat’s focus includes providing support to the IFRC governance mechanisms; setting norms and standards; providing guidance; ensuring consistency, coordination, and accountability for performance; knowledge sharing; promoting collaboration within and respect for the RCRC Movement; and expanding engagement with partners. The Secretariat’s headquarters is organized in three main business groups: (i) Partnerships, including Movement and Membership; (ii) Programmes and Operations; and (iii) Management Services. The Programme & Operations Division is in turn organised in three Departments, each of them led by a Director. The department of Disaster & Crisis (Prevention Response & Recovery) consists of five teams, of which Operations Coordination is a central one. The Senior Officer, Operations Coordination works closely with other teams within the department (Emergency Operations Center; Cash Transfer Programming; Shelter, Risk & Vulnerability; Migration & Displacement) and beyond (Health & Care; Logistics, Procurement & Supply Chain; Movement Coordination; Security; support services) to ensure a collaborative approach to agreeing emergency operation strategies with regional and country counterparts, as well as operational and programmatic quality and accountability. Job Purpose Under the supervision of  the Manager, Operations Coordination supports the IFRC network to ensure speedy, high quality, coherent and well-coordinated operations enabling a risk informed and holistic approach to disaster and crisis preparedness, response and recovery This includes the provision of quality assurance of operations, supporting National Society capacity development, and global level networking in close coordination with other functions within the DC(PRR) Department, regions, National Societies and key partners. The Senior Officer will contribute to thought leadership and knowledge sharing across all areas of focus, and support global representation and policy positioning as required. Job Duties and Responsibilities Provide support in strengthening operation’s coordination and management:
  • Provide thought leadership, innovation and strategic direction in response and recovery programming;

  • Support the mobilisation of programme resources.

  • Promote and support innovation and knowledge management in approaches to response and recovery programming.

  • Support response and recovery across all areas of focus within National Societies and the Secretariat.

  • Maintain an overview of all operations in designated regions, analyse trends and propose adaptations in IFRC preparedness, response and recovery approaches

  • Support increased anticipation, and speedy, high quality, coherent and well-coordinated operations;

  • Support the implementation of the IFRC Secretariat Emergency Response Framework, which describes clear roles and responsibilities across all levels of the IFRC secretariat, to support timely, predictable and accountable emergency response decision making, and revolves around the following main concepts:
    • Regional Offices bear the overall accountability for emergency response situations;

    • The degree of engagement of the different IFRC Secretariat levels (Country Offices/Country Cluster Support Teams – Regional Offices - Headquarters) varies according to the disaster and crisis categorisation;

    • Task Forces set up at all three levels ensure appropriate coordination during the initial phase of an emergency response;

  • Liaise with Ops coordinators in regional offices for aligning operational coordination support.

Support to the quality assurance of IFRC emergency operations:
  • Lead and coordinate the operation’s inputs into the review and revision of DREF and Emergency Appeal procedures and systems to support efficient and effective decentralized disaster operations coordination and management functions.

  • Support the revision of DREF, Emergency Appeals and the Plan of Action narrative and budget templates to enhance operational information and reflect integrated programming and accountable impact across all areas of focus as appropriate. Link with Country Operational Plans when appropriated.

  • Advise regions on the development of DREF proposals and Emergency Appeals consistent with agreed quality and accountability standards, and ensure effective quality control and sign off.

  • Coordinate the Emergency Support Group, including the provision of briefings, analyses, Joint Task Forces and consolidation of input from the thematic functions, and ensure senior management is informed on emerging or significant humanitarian situations as required.

  • Contribute to Strengthening Movement Cooperation and Coordination (SMCC) process by promoting smooth communication with ICRC counterparts and attending relevant discussions as needed.

  • Provide surge capacity to field offices during the start up or early phases of an operation.

  • On the request of the Operations Coordination Manager, assume lead coordination function for operations where the capacity of the region is deemed to be insufficient.

Support quality operational management capacity and standards at all levels of the IFRC:
  • Coordinate the development of response norms, principles and standards and support the dissemination, monitoring and evaluation of the adherence to these standards.

  • Overall monitoring and follow up with regions on EA implementations, timely extension of operations and trends in financial spending rates.

  • Coordinate the commissioning of real-time, mid-term, final and longitudinal evaluations of response and recovery operations, and contribute to the management response plans where appropriate.

  • Contribute to the development of Federation Disaster and Crisis training courses and learning opportunities, including surge or specific trainings such as Ops Manager.

  • Collaborate with relevant colleagues on the analysis and dissemination of timely and accurate disaster threat, impact and response information before during and after disasters.

  • Contribute to the development of improved communication protocols within the programmes and operations teams across the global Secretariat.

Secure representation and information management across the global response and recovery network:
  • Network and coordinate with Red Cross Red Crescent Movement partners, governments, NGOs, UN agencies, private sector and others.

  • Represent the Federation Secretariat on operational briefings in internal and external fora and establish effective working relationships with key organizations and institutions.

  • Provide regular information updates and briefings as required on operational trends, innovations and emerging best practices.

Be responsible and accountable for the overall management and administration of related projects:
  • Provide financial management, monitoring and coordination of project activities, and the delivery to time, budget and agreed quality standards of project outputs with related reporting and representation.

  • Ensure the integrity of financial and administrative procedures and the consistent application of IFRC rules and procedures related to project activities.

  • Contribute to the overall planning, budgeting and reporting of the team and the department.

Contribute to an effective, high quality IFRC team:
  • Provide progress reports on results against objectives and risk analyses as required.

  • Accommodate flexible working practices including working as part of time-limited, task-oriented teams to enable the IFRC to respond to new scenarios, operational needs or requests from Governance or the wider membership.

  • Contribute to a client-oriented approach that values proactivity, continuous improvement, innovation, high performance and cost effectiveness.

  • Foster a collaborative working environment with colleagues in the Secretariat, Regions, National Societies and external partners.

Be available to deploy to Regions, Country Offices, or Operations to provide support as necessary. Education Required:
  • University degree in relevant area or equivalent experience required

  • Technical training in disaster policy, preparedness, response, and recovery

Experience Required:
  • Minimum of 5-7 years experience in disaster management

  • Field experience in coordinating and managing disaster operations

  • Experience in project cycle management including proposal development, budgeting and reporting, monitoring and evaluation

  • Experience in strategy development, developing tools and guidance, providing technical assistance and in establishing and maintaining networks

  • Experience in working within the RC/RC Movement

Knowledge, skills and languages Required:
  • Strong analytical and problem-solving skills and independent decision-making capacity

  • Results oriented and demand driven individual, entrepreneurial, ability to lead in unprecedented and/or ambiguous situations.

  • Excellent communication and inter-personal skills with the ability to represent the International Federation and to negotiate and influence people’s opinions

  • Knowledge of technical aspects of disaster preparedness, relief and recovery and of key donor and partner organisations

  • Flexible and adaptable to work effectively in a multicultural environment and ability to travel at short notice

  • Computer knowledge as a user – self-supporting in MS Word, Excel and PowerPoint

  • Fluent spoken and written English

  • Knowledge of minimum standards for disaster relief and performance and accountability frameworks

  • Ability to lead a complex or major disaster operation if required

  • Good command of another IFRC official language (French, Spanish or Arabic)

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