United Nations Development Programme (UNDP)

Regional Digital Transformation Consultant

United Nations Development Programme (UNDP)

Job Description

  The Bangkok Regional Hub (BRH) of the United Nations Development Programme provides policy expertise and Advisory Services in the areas of Governance and Peacebuilding, Inclusive Growth and Environment and Energy, and in the cross-cutting areas of Gender, Capacity Development and Knowledge Management. BRH acts as a hub of development knowledge, an advocate for equitable human development and inclusive growth, a promoter of South-South cooperation, a facilitator of regional dialogues on sensitive and emerging development issues, a pioneer of innovative sustainable solutions and a broker of efficient development aid. BRH supports 24 UNDP Country Offices (COs) across the region through tailored policy advisory services, project backstopping, programming, operations, and knowledge management support. We rapidly deploy joint teams in response to emergencies in the region prone to natural disasters and humanitarian crisis. Priority for direct support is given to least Developed Countries, Small Islands States and Landlocked Developing nations as well as to conflict and post-conflict nations. The unfolding Covid-19 pandemic has presented governments around the world with the biggest challenge since World War II. Governments across Asia Pacific are facing unprecedented challenges to ensure the health, safety, and security of their citizens. The COVID-19 crisis has also brought new needs for digital government services and more demand on existing services. Some countries recorded an increase in the usage of online services such as digital ID and digital signature, due to the spikes in applications for unemployment and other social benefits. Digital tools have also enabled enterprises and communities to mobilize, share ideas and perspectives and create responses to the pandemic, sometimes filling gaps left by governments. Digital transformation is seen as a core system need and is no more a choice. At the same time, digital responses by some governments in the region have exposed the risk of privacy and human rights violations and disproportionate surveillance. The pandemic has also accentuated the digital divide and the need for digital applications to incorporate not only privacy and human rights by design, but also accessibility for all, especially those left furthest behind. Across the region, UNDP is supporting countries to prepare, respond to and recover from the COVID-19 pandemic and the associated economic crisis using its integrator and convening role, its global networks, and its mobilization capacity. This includes supporting governments in their digital transformation journey both in the short term (in response to immediate needs emerging from the crisis) and in in the long term (accelerating the path towards the adoption of accessible, privacy-respecting and rights-based digital services). In line with #NextGenUNDP approach and UNDP’s Digital Strategy 2019-2021 that builds off UNDP’s extensive range of digital initiatives spanning the country, regional, and global levels, the Regional Innovation Centre (RIC), BRH is seeking the services of an Individual Consultant to support Country Offices in the region towards building digital capacities and support the digitalization of public service delivery systems and other digital platforms which can enhance citizen participation and inclusion.
Duties and Responsibilities
Under the direct supervision of Head of Regional Innovation Centre, and in alignment with the Office of the Chief Digital Officer (UNDP Executive Office), the consultant will be responsible for coordinating with stakeholders, vendors and staff and provide strategic, technical and outreach support to COs on behalf of the Regional Innovation Center in consultation with SDG Integration Team and other relevant teams in BRH and Country Offices in Asia and The Pacific to support the service offerings under Digital Transformation Agenda of UNDP in Asia and the Pacific. Expected Outputs and Deliverables Country Office support
  • Support COs in evaluating requests coming from governments, ensuring that both short term, tactical and long term, strategic considerations (e.g. sustainability) are considered. Help COs develop a coherent digital portfolio over time

  • Support COs in in developing/updating digital transformation strategies, sectoral action plans (e.g. on digital health, digital education, etc.) and capacity building framework matching the demands/needs their government partners. Ensure alignment with UNDP digital strategy and related Global Policy Network priorities

  • Supporting COs in developing and executing strategies and prioritization plan (considering post covid19 public services demand) for digitization of public services within respective countries (viz. permissions, licenses, procurement, education, health, mobility, and traceability etc.)

  • Promote and embed agile development principles in digital transformation projects. Support COs/government partners in rapid prototyping of digital services

  • Working closely with other teams, develop guidelines and protocols to ensure that digital projects and programs adequately account for potential negative systemic effects (e.g. on privacy, human rights, ethics, environmental sustainability), are universally accessible and are aligned with the SDGs

Capacity building
  • Actively encourage COs and government counterpart peer-learning across the region, creating opportunities to share experiences and make sure that digital assets and capabilities are leveraged across the region

  • Design, organize, delivering and/or facilitate workshops, training, learning opportunities based on the demands from COs for enabling them to strengthen their internal digital systems/strategies/ plans as well as external partnerships with governments, civil society and other stakeholders

  • Provide advice and support for digital innovators across the region in frontier technologies and digital innovation processes, create a sense of community among early adopters

  • Support in creating an enabling ecosystem and culture of digital innovation and strengthen this competency amongst stakeholders

Partnership building
  • Horizon scanning to identify the latest trends, expertise and partners that can bring to bear to UNDP’s digital offering, whether in the sphere of Technical Support, development of guidance or capacity building, and ensure it is in line with industry next practice

  • Identify vendors, digital partners, and relevant expertise to meet government requests

  • Explore knowledge partnerships, resource mobilization and leveraging opportunities to strengthen the existing/build new portfolios of DT interventions across the region.

  • Collaboration with multiple units within BRH, especially Private Sector Partnerships team and relevant CO private sector focal points to look for opportunities with to leverage private sector initiatives in the course of delivering any support to COs, whether associated with technical, resource mobilization, capacity building, policy etc.

  • Institutional Arrangement The consultant will be based in Bangkok and directly supervised by the Head of Regional Innovation Centre, with a direct link to the Chief Digital Officer. S/he is expected to work closely with program teams to advance the broader innovation agenda in UNDP.

  • Working space, facilities, personnel, project information related to UNDP and RIC, as well as logistical support will be provided as needed throughout the assignment of the contract.

F. Duration of the Assignment: One year from 17 August 2020 to 16 August 2021 with maximum 240 working days G. Duty Station: Bangkok, Thailand with possible travel for missions in Asia and the Pacific The consultant is expected to work at UNDP Bangkok Regional Hub. If there is any travel, the mission would be agreed with supervisor in advance. Travel will be arranged by UNDP or the consultant based on UNDP travel policy.
  • Demonstrates integrity and fairness, by modeling the UN/UNDP’s values and ethical standards;

  • Promotes the vision, mission and strategic goals of UNDP;

  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

  • Knowledge, skills and experience in working with UN Agencies, NGOs/CSOs or other organizations in the development sector;

  • Demonstrable creative flair and lateral problem-solving skills

  • Excellent communication skills in English

  • Ability to upload files to online sites;

  • Ability to work remotely in a team and consolidate discussions into action

Required Skills and Experience
Qualifications of the Successful Individual Contractor Education:
  • Master’s degree or higher in IT, Business Administration, Public Administration, Public Policy, Economics, Social Science, International Relations, International Development, or related fields

  • Minimum of 7 years of relevant experience in digital space, development programming/operations context including finance, budgeting, and souring of digital products and services

  • Experience of working with Governments/multilaterals on Digital Transformation/Digital Government/Public Service Delivery systems/projects, preferably in a developing country context

  • Demonstrated understanding of ethics, privacy and human rights issues related to digital technology, with experience of working on these issues preferred

  • Experience in agile development methodologies

  • Experience of building cross-sector partnerships and cross-culture understandings

  • Excellent administrative and computer skills, including Microsoft Office, and knowledge of spreadsheet, database packages and ERP system

  • Excellent written and spoken English required

General Competencies:
  • Ability to build strong and sustainable relationships and capability to interact at all levels within the organization.

  • Ability to handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands

  • Ability to collaborate with and achieve actionable results

  • Ability to deliver in a high-pressure environment

  • Self-motivated and able to work with a high degree of autonomy

  • Fully committed and motivated to achieve the aims of UNDP and the SDGs

Core Competencies:
  • Innovation - Ability to make new and useful ideas work

  • Leadership - Ability to persuade others to follow

  • People Management - Ability to improve performance and satisfaction

  • Communication - Ability to listen, adapt, persuade, and transform

  • Delivery - Ability to get things done while exercising good judgement

Technical Competencies:
  • Demonstrated ability to work with governments/stakeholders on digital transformation

  • Demonstrated ability in researching latest trends in digital transformation/innovation

  • Proven ability to engage, partner and develop partnerships in a government/Public Private Partnership/Digital Platform setting

  • Proven experience in the developing country context and working in different cultural settings

  • Ability to challenge, convince and manage multiple stakeholders

  • Ability to effectively drive business, culture, and technology change in a dynamic and complex operating environment

  • Strong conceptual thinking to develop new strategies and innovative projects

  • Excellent verbal and written communication skills

  • Communicate effectively in writing to a varied and broad audience in a simple and concise manner

  • Capability to working and deliver in a high-pressure environment with sharp and frequent deadlines, managing many tasks simultaneously

  • Excellent analytical and organizational skills

  • Projects a positive image and is ready to take on a wide range of tasks

  • Focuses on results for the client

  • Welcomes constructive feedback

Scope of Price Proposal and Schedule of Payments The consultant must submit a financial proposal based on an ‘all-inclusive’ daily fee. The total amount quoted must be all-inclusive of all costs components required to perform the work and complete deliverables identified in the Terms of Reference (ToR). This includes professional fee, transportation costs (at duty station), living allowance, communications, consumables and any other applicable cost to be incurred by the consultant in completing the assignment. The Individual Contractor (IC) must submit time sheets duly approved by the supervisor, which shall serve as the basis for the payment of fees. Under the current COVID-19 travel restrictions, in the event any travel costs to be incurred to join the duty station must be excluded in the above ‘all-inclusive’ daily fee. In the event such travel costs are applicable to the applicant, such expenses shall be agreed upon prior between UNDP and applicant and reimbursed or arranged on actual basis and based on UNDP travel policies and guidelines. In the event of unforeseeable official travel not anticipated in this ToR, either arranged by UNDP or the Individual Contractor, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between the respective business unit and the Individual Contractor, prior to travel. Travel will be arranged by UNDP or the Individual Contractor based on UNDP’s travel rules and regulations. UNDP shall not cover repatriation travel cost from home to duty station in Bangkok and return during the assignment period. In general, UNDP shall not accept travel costs exceeding those of an economy class ticket. Should the Individual Contractor wish to travel on a higher class he/she should do so using own resources. In case that the Individual Contractor arranges his/her own travel, travel costs shall be reimbursed at actual but not exceeding the quotation from UNDP approved travel agent. The provided living allowance will not exceed UNDP Daily Subsistence Allowance rates. Recommended Presentation of Offer Applicants wishing to be considered for this assignment are required to submit the following documents:
  1. Duly accomplished Letter of Confirmation of Interest and Availability using the template provided by UNDP

  2. Personal CV, indicating all past experience from similar projects, as well as the contact details (email and telephone number) of the applicant and at least three (3) professional references

  3. Proof of similar assignments undertaken recently and/or any other documents/publications that certify the applicant’s experiences in digital transformation

  4. Financial Proposal that indicates the ‘all-inclusive’ daily fee as per provided template

All supporting documents mentioned above (a-d) must be part of the detailed CV and uploaded as one document: Incomplete proposals may not be considered. The short-listed applicants may be contacted, and the successful candidate will be notified. Criteria for Selection of the Best Offer Individual Contractor will be evaluated based on cumulative Analysis. The award of the contract shall be made to the candidate whose offer has been evaluated and determined as a) responsive/compliant/acceptable; and b) having received the highest score out of the set of weighted technical criteria (70%) and financial criteria (30%). Technical Criteria for Evaluation (Maximum 70 points)
  • Criteria A: Education (max 5 points)

  • Criteria B: Professional experience in development programming on digital transformation (max 20 points)

  • Criteria C: Ability to engage governments and stakeholders and develop partnerships in a government/Public Private Partnership/Digital Platform setting (max 15 points)

  • Criteria D: Ability to conceptualize and develop new strategies and innovative projects (max 15 points)

  • Criteria E: Knowledge about trends in digital transformation and ability to drive business, culture, and technology change in developing countries context (max 15 points)

Only candidates who obtain a minimum of 70% of the total technical points will be considered for the Financial Evaluation. Financial Criteria for Evaluation (Maximum 30 points) Financial score shall be computed as a ratio of the proposal being evaluated and the lowest priced proposal received by UNDP for the assignment. UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
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