Danish Refugee Council (DRC)

Protection Officer (Case Management)

Danish Refugee Council (DRC)

Job Description

Under the direct line management of the Area Protection Manager, the CP Case Management Officer is responsible for the overall supervision of case management services and psycho-social support to women and children,  with a focus on gender-based violence survivors and victims of child rights violations. Your main duties and responsibilities will be:
  • Supervise CP caseworkers and support them through the provision of technical guidance and age/gender appropriate and specialized support on case management and psychosocial support to women and girls ( including guidance on caring for child survivors) and to girls and boys in need of case management (including on child labor, neglect and abuse)

  • Monitor staff working hours, complete performance review with staff, ensure respect of DRC Code of Conduct

  • Produce monthly reports and support the Area Protection Manager in submitting internal and donor reports as per the reporting schedule

  • Monitor the efficient and accurate updating of the CP case management database. Compile the data and make note of trends observed

  • Monthly review of open cases using case supervision tools and develop systems for regular supervision of case management

  • Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program and participate in regular supervisory meetings to ensure adherence to standards of care and appropriate case management

  • Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers

  • Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and ensure that caseworkers are informed about the available services

  • Work closely with DRC local partner and provide the needed field level support and activity participate in CP Working groups and other relevant sector working groups and coordination meetings and act as inter-agency focal point of the CP case management hubs, receive and respond to case management referrals

  • Ensure all CP caseworkers are familiar with, practice and adhere to the Child Protection Minimum Standards and the National CP Case Management SOPs and Ensure all GBV caseworkers are familiar with, practice and adhere to the IASC GBV guidelines

 About you To be successful in this role we expect you to have Bachelor degree in Social work, Counseling, Psychology or other related field. Moreover, we also expect the following: Required
  • Minimum 2 years of experience in counseling survivors of gender-based violence or vulnerable women and girls/and or in child protection case management

  • Good knowledge of protection principles in humanitarian settings and of the Bekaa context

  • Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times

  • Ability to provide technical support, trainings and supervision of GBV and CP caseworkers

  • Comfortable in a multi-cultural environment, flexible with working hours and able to handle pressure well

  • Excellent interpersonal, communication and problem-solving skills

  • Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail

  • Effective in representation and liaison with external parties

  • Computer literacy (MS Word and Excel)

  • Previous experience working with Syrian refugees in Lebanon and in international organizations and humanitarian settings is preferred

In this position, you are expected to demonstrate DRC’ five core competencies: Striving for excellence: You focus on reaching results while ensuring an efficient process. Collaborating: You involve relevant parties and encourage feedback. Taking the lead: You take ownership and initiative while aiming for innovation. Communicating: You listen and speak effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We offer Contract length: 8 months renewable based on performance and availability of funds Band/Level: H1 Duty Station: Bekaa Start date: August 2020 Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact karim.mikati@drc.ngo Application process All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. Closing date for applications: 6th July 2020 For further information about the Danish Refugee Council, please consult our website drc.ngo.
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