Danish Refugee Council (DRC)

Protection Assistant

Danish Refugee Council (DRC)

Job Description

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide Emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with Local Communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC has been operating in the Middle East and North Africa (MENA) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Algeria, Libya/Tunisia, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman. DRC has 17 offices and approximately one thousand staff members across the MENA region. Following an internal HQ restructuring, from 1st January 2018 the region is focusing on the Middle East, hence Algeria, Tunisia and Libya will transition to a new region during the course of 2018, while Yemen will join the Middle East region. About the job The Protection Assistant (CBP) is responsible for the delivery of timely, high-quality, and effective provision of CBP services. This includes community-based centers, Psychosocial Support (PSS), awareness raising, mobile services, and recreational activities. Responsibilities: Service Provision:
  • Direct delivery of high quality Community Based Protection services, including PSS, Recreational activities, and awareness raising for beneficiary children, youth, women, and men, as agreed with the Protection Officer (CBP).

  • Plan PSS activities, awareness raising, and recreational activities together with the outreach workers, creating a monthly work plan.

  • Engage with the community to understand the needs and wishes of the community (for example through consultation sessions) and use this information to plan the activities in the CSS in Coordination with the Team Leader.

  • Actively participate in the facilitation of the PSS activities as well as awareness raising, and recreational activities together with the outreach workers.

  • Provide support and share technical knowledge about protection and PSS to the outreach workers.

  • Ensure that all the needed materials are available in the CSS for the implementation of the activities and follow up with CBP Officer for the request of materials needed.

  • Flag and follow up regarding any maintenance issues in the CSS.

  • Arrange regular meetings with community-based committees (CBCs) and follow up on action plans developed by the CBCs.

  • Carry out activities in compliance with best-practice and international standards in protection response (including DRC SOPs).

  • Attend weekly meetings with the CBP Officer to ensure adherence to standards of care and set work plans

  • Be proactive to identify cases in need of additional protection support and report them to the CBP Officer for referral to Case Management or Legal team.

  • Maintain clear and effective communication with DRC team members and supervisor for the identification of protection concerns and any changes to the operating context in the area.

  • Conduct protection-monitoring visits when requested by Team Leader and Protection Manager.

Monitoring and reporting
  • Produce reports as required by the CBP Officer (including weekly reports).

  • Report beneficiary and activity figures to the CBP Officer on an agreed regular basis.

  • Participate in weekly and monthly work planning as directed by CBP officer and Team Leader.

  • Support the implementation of Monitoring and Evaluation tools and report on issues in the implementation of the program.

Coordination and representation
  • Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers

  • Ensure up-to-date understandings of service providers operating in the area based, by conducting service Mapping and by coordinating with other stakeholders

  • Maintain positive work relationships and clear communication within the team, and promote team-building efforts in coordination with the CBP Officer.

  • Ensure respect of DRC Code of Conduct.

  • Be proactive during work hours in the CSS centers by participating in activities and supporting beneficiaries, as well as in the office to carry out needed admin work and support the CBP Officers and Team Leader.

  • Participate in training and coaching as required on services, relevant SOPs, and the data filing and storing procedures.

  • Any other duties relating to the nature of the job as directed by the CBP Officer.

About you Experience and technical competencies: (include years of experience)
  • 1-2 years of experience in protection related work

  • Experience in the delivery of community programs, and interaction with vulnerable groups, including children

  • Understanding of basic psychosocial support concepts; previous training in these areas strongly preferred

  • Ability to discuss sensitive issues with respect and empathy

  • Ability to maintain confidentiality and respect for clients at all times

  • Excellent interpersonal and problem-solving skills, creativity and flexibility

  • Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail

  • Flexibility in working overtime when needed

  • Willing to collaborate with and support people from different ethnic groups and different religions

  • Demonstrated interest in humanitarian work and supporting people effected by conflict

Desirable Languages:
  • Fluency in Arabic is a required

  • Ability to communicate and write clearly in English

  • Bachelor/Degree in Social work, Counseling, psychology or other related field

In this position, you are expected to demonstrate DRC’ five core competencies: Striving for excellence: You focus on reaching results while ensuring an efficient process. Collaborating: You involve relevant parties and encourage feedback. Taking the lead: You take ownership and initiative while aiming for innovation. Communicating: You listen and speak effectively and honestly. Demonstrating integrity: You act in line with DRC’s vision and values. We offer Contract length: 6 months Level: I Start date: 1 Feb 2020 Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates/ Nationals; please refer to drc.ngo under Vacancies. Application process Interested? Then apply for this position by clicking on the apply button. All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. Closing date for applications: 19/January/2020 Please note: that given the urgency of vacancy the position may be filled before the due date ’’Shortlisting will be on rolling bases’’. If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport. For further information about the Danish Refugee Council, please consult our website drc.ngo.
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