CARE

Program Operations Manager

CARE

Job Description

 

The Program Operations Manager (POM) is a new role within CARE Turkey’s Cross Border Program. Reporting to the Assistant Country Director (ACD) – Humanitarian, the Program Operations Manager will provide management and coordination of two new major projects implemented in Northern Syria.

The POM will be part of CARE Turkey’s Cross Border Program and will work closely with relevant Program Managers, Area Manager, as well as relevant Program Quality-, Finance-, logistics-, procurement-, HR- and Security staff.

The position will be responsible for the overall coordination of two very large and complex projects that combines multiple program sectors with multiple implementing modalities: Both through local partners and directly. The position is not the ultimate decision-maker on program delivery but must be able to bring together a multitude of stakeholders to deliver a complex program in a complex context. The position will thus be tasked with leading the joined efforts of multiple stakeholders to achieve the success outlined in the project.

The role is heavily focused on Project Cycle Management and the right candidate has very strong experience in managing and delivering complex US-funded programming.

To be successful in the role, the right candidate must be an excellent Project Manager, have very strong interpersonal and coordination skills, and must overall be an excellent organizer.

Responsibilities and Tasks

Job Responsibility #1 Program Operations Management

  • Oversees and coordinates the implementation of the assigned projects

  • Is the default point of contact for any internal and external communication with regards to the assigned projects

  • Leads bi-weekly progress review meetings for all involved stakeholders

  • Leads monthly BvA-meetings for assigned projects and is responsible for follow-up with stakeholders and senior management

  • Leads ad hoc meetings with supporting departments

  • Maintains an always updated work- and spending plan to ensure clarity around timeline of delivery and early identification

  • Maintains updated procurement plans for the assigned projects

  • In case of changes in context, or other factors that could have impact on the delivery of the project, will lead on realignment/modification processes

  • Proactively identifies opportunities for improving the overall delivery of the project and/or changes needed to mitigate any negative impact on the project or CARE

Job Responsibility #2 Internal Coordination

  • Work closely with all of CARE Turkey’s Departments to ensure all stakeholders are aware of and engaged in the delivery of the assigned projects

  • Maintain overview of cross-departmental linkages

  • Provides regular internal updates on the progress of the assigned projects

Job Responsibility #3 Donor Communication

  • Ensure timely donor communication about challenges and progress with the delivery of the grants

  • Work closely with ACD – Humanitarian and other stakeholders to establish regular and proactive donor communication about contextual developments its impact on the delivery of the awards

  • Coordinate the timely submission of regular progress reports between Program and Grants.

Problem Solving

The Program Operations Manager is a new position that will be leading the delivery of two exceptionally strategic projects for CARE Turkey. It is therefore expected that the right candidate will be able to deliver results with limited direct supervision, act independently, identify/analyze/solve complex problems and provide recommendations to Senior Management at the highest caliber.

Qualifications (Know-How)

Education/Training

Required

  • Bachelor’s degree in a relevant field (Social Science, Public Administration, Business Administration, Developmental Studies)

  • Certified in Project Management (e.g. PMD Pro) or equivalent combination of education and work experience

Desired

  • Master’s degree in Social Sciences, Development studies or other related fields or equivalent combination of education and work experience

Experience

Required

  • 5+ years of experience in humanitarian project management in the Syrian Context

  • Demonstrated experience working with bilateral US Government funding, preferably from USAID

  • Demonstrated experience managing large and complex project budgets

  • Experience managing at least two of the following sectors: Protection, WASH, Shelter, Livelihoods, emergency response or cash programming in general.

  • Strong experience with donor communication and reporting

Technical Skills

Required

  • Excellent understanding of the Syria crisis and the context in Northwestern Syria.

  • Strong ability to develop and foster relationships with key stakeholders within an organization.

  • Excellent coordination skills

  • Experience writing proposals and reports

  • Advanced written and spoken English Language skills.

  • Strong facilitation skills, including the design and management of effective trainings, workshops and meetings with diverse participants.

  • Strong skills in written communication, including effective report writing

  • Strong skills in inter-personal communications, able to work effectively with multiple stakeholders in a complex, multi-actor environment.

  • Strong budget management skills

  • Strong team player, able to develop and maintain effective working relationships within a distributed and dynamic team.

  • Competence with MS Office applications, including Word, Excel and Outlook.

Desired

  • Arabic and/or Turkish language skills highly desired.

Child Protection Policy

Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

Discrimination, Abuse and Harassment Policy

CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.

IMPORTANT NOTICE:

Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after the work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.

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