British Red Cross

Operations Support Officer

British Red Cross

Job Description

Operations Support Officer Location: Flexible location in UK Hours: 35 hours per week Contract type: Permanent Salary: GBP 23,000 per annum, plus Inner London Weighting if applicable A fantastic opportunity has arisen for a customer focused individual to join our UK Operations Practical Systems Support Team as an Operations Support Officer. If you have experience of supporting and coaching users on IT applications, this may be the role for you! Our UK Operations directorate delivers a range of services to support people in crisis, from delivering first aid at large-scale public events across the UK, to providing practical and emotional support to people after being discharged from hospital. Our staff and volunteers use a range of systems to capture operational data about service delivery and data about service User Experience and outcomes.  An objective of the Innovation and Insight team is to use evidence to enable the delivery of high quality services that are relevant for our service users and responsive to their needs, and the capture of data from our systems is essential in helping us achieve this. As an Operations Support Officer, you will be offer practical advice and support to users of these systems.  Tasks will vary, from answering support calls and responding to user queries, to delivering remote training sessions via WebEx and developing system guidance materials.   In addition, you will work with service leads to promote the value and benefits of using our systems as a means of managing operational delivery. Who we're looking for We are looking to hear from candidates that are competent IT users, and who can pick up new systems quickly. Previous experience delivering first line IT support in a busy environment and knowledge of CRM Dynamics would be advantageous. A key part of this role will be training system users and creating support materials, so we're looking for someone with experience of coaching individuals and facilitating learning using a range of training techniques (including remote sessions). You will be customer focused in your approach, and will be able to understand the challenges around delivering support to a geographically dispersed user base. Closing date for applications is 23:59 on Tuesday 3rd December 2019 with interviews to follow.  Should you have any questions on this role please email us at or call us on 0300 004 0554 quoting reference REQ0000027OE  We offer a wide range of staff benefits, these include
  • 36 days holiday (including Bank Holidays)

  • Option to buy an extra 5 days annual leave

  • Up to 6% contributory pension

  • Flexible working policy

A little bit more about us... The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started. At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability. Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness. In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively. If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website. As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults. If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.
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