Job Description

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 192 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Organizational Context

In response to the massive humanitarian needs wrought by the Covid-19 outbreak around the world, IFRC has scaled up its Global Emergency Appeal, initially launched on 31 January 2020, with some portion of the Appeal operation allocated to supporting the Malaysian Red Cross Society meet the needs of people affected by COVID-19 in Malaysia. In view of the scaled-up IFRC-supported operation, the capacity of IFRC to support the Malaysian Red Cross Society in coordinating the COVID-19 is being bolstered. It is in this context that an Operations Manager is being sought. The Operations Manager will ensure timely and quality IFRC Technical Support to the Malaysian Red Cross Society COVID-19 response operation as requested by the National Society. The incumbent will also be responsible for membership Coordination as well as Movement coordination on COVID-19 and new emergency operations launched during mission period. In addition, the Operations Manager will ensure accompanying Malaysian Red Cross Society in in-country coordination platforms including Malaysia COVID-19 Coordination & Action Hub (MATCH) and the Humanitarian Country Team (HCT).

Job Purpose

In response to the massive humanitarian needs wrought by the COVID-19 outbreak around the world, IFRC has scaled up its Global Emergency Appeal, initially launched on 31 January 2020, with some portion of the Appeal operation allocated to supporting the Malaysian Red Cross Society meet the needs of people affected by COVID-19 in Malaysia. In view of the scaled-up IFRC-supported operation, the capacity of IFRC to support the Malaysian Red Cross Society in coordinating the COVID-19 is being bolstered. It is in this context that an Operations Manager is being sought. 

The Operations Manager will ensure timely and quality IFRC technical support to the Malaysian Red Cross Society COVID-19 response operation as requested by the National Society. The incumbent will also be responsible for membership coordination as well as Movement coordination on COVID-19 and new emergency operations launched during mission period. In addition, the Operations Manager will ensure accompanying Malaysian Red Cross Society in in-country coordination platforms including Malaysia COVID-19 Coordination & Action Hub (MATCH) and the Humanitarian Country Team (HCT).

Reporting to the IFRC Head of Disaster and Crisis Unit for Asia Pacific, and engaging directly with the Secretary General of Malaysian Red Cross Society, the Operations Manager provides tactical leadership and facilitates technical support to ensure optimal coordination and direct management of resources required for the effective and efficient implementation of IFRC-supported emergency operations in Malaysia.

Job Duties and Responsibilities

Operations Management:

  • Negotiate, plan and mobilize IFRC resources in support of the Malaysian Red Cross Society in the assessment, planning, and implementation of emergency response operations.

  • Ensure that IFRC technical leads work closely with the National Society technical leads in all related programming roles and responsibilities, providing advice and recommendations that carefully consider local capacity and context.

  • Promote and assist the integration of humanitarian priorities and interventions with relevant counterparts in the Malaysian Red Cross Society.

  • Ensure that the response is based on frameworks and approaches that are consistent with or have considered national and international standards and guidelines, as well as IFRC policies, procedures and tools.

  • Assist the Malaysian Red Cross Society, Movement partners in-country and external partners in the achievement of planned outcomes and deliverables following quality standards, in a timely fashion, and within budgets.

  • Ensure a robust and coherent monitoring of the situation and its potential evolution so that humanitarian interventions are responsive to current and emerging needs and threats.

  • Support the Malaysian Red Cross Society in establishing an effective information management system for the response, including statistics.

  • Work with the IFRC Asia Pacific PMER Unit and the Malaysian Red Cross Society to ensure that planning and reporting requirements are met in a timely and efficient manner.

  • Ensure sound financial management is applied to all IFRC-supported operations in Malaysia, including ensuring that budgets are monitored, problems are identified, and solutions implemented in timely and effective manner.

  • Manage operational budgets to ensure that expenditure relating to IFRC-supported operations is within income and approved ceilings, in compliance with IFRC finance procedures and in line with donor earmarking requirements.

People Management:

  • Advise Malaysian Red Cross Society on the need of additional human resources for the emergency operations and support recruitment in coordination with the the National Society’s Secretary General, IFRC Head of Disaster and Crisis Unit, and the HR departments of the Malaysian Red Cross Society and IFRC Asia Pacific Regional Office.

  • Supervise IFRC Field Operations personnel embedded within the Malaysian Red Cross Society including ensuring that they have defined results-based priority plans and capacity to provide technical support to emergency operations.

  • Promote a culture of Continuous Learning, individual and team accountability in operation teams by setting team objectives, monitoring team performance and conducting timely performance reviews.

National Society Readiness:

  • Guide IFRC technical leads to develop programme approaches which strengthen and develop the structures, capacity and performance of the National Society. Entails analyzing and understanding its current strengths and weaknesses and ensuring provision of necessary technical and material support particularly in relation to the ongoing crises.

  • Work with relevant technical and thematic leads in the IFRC Asia Pacific Regional Office to support the Malaysian Red Cross Society in developing, implementing and reviewing contingency planning for identified threats in operational areas, as well as in initiatives aimed at enhancing the National Society’s emergency response capacity.

  • Support the National Society in developing and implementing operational standards, tools and procedures that ensure quality, consistency and sustainability of emergency response interventions.

Coordination and Networking:

  • Support the Malaysian Red Cross Society in setting up the structures needed to ensure that all components of the response are identified, planned and carried out in a coordinated, collaborative and integrated manner with Movement and external partners.

  • Together with the leadership of Malaysian Red Cross Society and the IFRC Head of Disaster and Crisis Unit, represent IFRC in coordination meetings and forums involving national authorities, national and international agencies, donors and other partners in the country.

  • Along Malaysian Red Cross Society, build alliances and partnerships with other emergency stakeholders to enhance the implementation of IFRC-supported emergency operations. Includes supporting the National Society in its Malaysia COVID-19 Coordination & Action Hub (MATCH) co-lead role and in the Humanitarian Country Team (HCT) meetings.

Education

  • University degree, or equivalent qualifying experience, in relevant area

  • Basic Delegates Training Course or IMPACT, FACT, ERU, RDRT Training

Experience

  • At least 5 years of disaster management experience, including managing staff

  • Field experience in coordinating and managing disaster and crisis management projects

  • Work experience with the Red Cross Red Crescent

  • Experience in project cycle management including proposal development, budgeting and reporting, monitoring and evaluation

  • Good knowledge and relevant work experience in the ASEAN context

Knowledge, skills and languages

  • Effective team and project management skills

  • Good analytical skills and solution-oriented

  • Good mentoring and Capacity Development skills

  • Ability to work well in a multicultural team

  • Excellent stress management skills

  • Demonstrated accountability

  • Fluently spoken and written English

  • Good command Bahasa

Competencies and values

  • Values: Respect for diversity; Integrity; Professionalism; Accountability

  • Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust

  • Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others

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