Job Description

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 192 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality. Organizational Context The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. The IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland and has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. The IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat. The Europe Region structure is composed of the Regional Office for Europe based in Budapest and a number of local representations that operate at the following locations: • the Country Cluster Support Team in Moscow covering the Russian Federation, Moldova and Belarus • the Country Cluster Support Team in Budapest covering Central and South-Eastern Europe • the Country Cluster Support Team in Tbilisi covering Southern Caucasus • the Country Cluster Support Team in Almaty covering Central Asia • the Country Offices in Greece, Turkey and Ukraine. The Operations Manager will be based in Bosnia and Herzegovina and will be part of the Disaster and Crisis Preparedness, Response & Recovery (DCPRR) team, with a direct reporting line to the operations coordinators & Head of DCPRR based in Budapest As Migration flow in Bosnia and Herzegovina continue in 2020, more than 12,470 migrants have entered the country until 20 October 2020. In 2019, more than 29,000 migrants were registered as arrivals. And while a large percentage are staying in reception centres, many people are staying outside of formal accommodation, living in abandoned buildings or sleeping by the roadside. The majority come from Pakistan, Afghanistan and Iraq. 60 per cent are single men, the rest are families and unaccompanied or separated children. They are entering Bosnia and Herzegovina via two different routes: Turkey, Greece, Albania and Montenegro; or Turkey, Greece, the Republic of North Macedonia or Bulgaria and Serbia. Job Purpose Reporting to the Operations Coordinator, the Operations Manager will be embedded within the host National Society (RCSBiH), to oversee the implementation  and directly manage the population movement emergency appeal funded operation , as well as the Covid-19 response operation working closely with the Disaster Management Coordinator / Emergency Appeal Focal Point at RCSBiH as well as the Operations coordinator at the IFRC Europe regional office, ensuring close cooperation with Movement Partners in the country. The Operations manager will provide management support to the staff responsible for the COVID-19 response and the population movement operation and ensure a country- level Coordination of IFRC supporting RCSBIH in its response programs and services, in accordance with its mandate. Organizational context (addendum) The Red Cross Society of Bosnia and Herzegovina, with support from the IFRC, the ICRC, and many Red Cross and Red Crescent National Societies, is working with IOM and other agencies to ensure people have access to basic food, water, first aid and psychological support. In additional to supporting the host community targeting the most vulnerable groups. On the other hand, COVID-19 pandemic, being unprecedented in recent history has formed  both a public health crisis, and a humanitarian crisis that is impacted the lives, health and livelihoods of people around the world. The potential impact of COVID-19 on the world’s most vulnerable people already affected by displacement, conflict, natural disasters and Climate Change makes it the most urgent threat of our times. IFRC has scaled up its Global Emergency Appeal, initially launched on 31 January 2020, with a portion of the Appeal operation allocated to meet the needs of people affected by COVID-19 in Bosnia and Herzegovina. COVID-19 cases have also been officially confirmed among migrants, refugees and Asylum Seekers. Those staying in reception centres are being monitored and tested. IFRC and the Red Cross Society of Bosnia and Herzegovina has appealed for 3.8 million Swiss francs to provide food, hygiene kits, first aid, and other items to 35,000 of the most vulnerable migrants and 1,500 host families since December 2018 and the operation time frame is currently being extended until December 2021. The Red Cross Society of Bosnia and Herzegovina has 11 mobile teams operating to support migrants on the move. In response for COVID, the IFRC is supporting the National society’s country response plan with over 1 million CHF, the overall operational objective of this plan of action is to contribute to reducing morbidity, mortality and socio-economic impacts of the COVID-19 outbreak by preventing or slowing transmission and helping to ensure communities affected by the outbreak maintain access to basic social services and can support themselves with dignity. Overview of Host National Society The complex administrative structure of the country is mirrored in the internal structure of the Red Cross Society of Bosnia and Herzegovina (RCSBiH). The administrative and governmental structure of the country consists of three entities: The Federation of Bosnia and Herzegovina (2.22 million people); the Republika of Srpska (1.23 million people) and the BiH District of Brcko (83,516 people). Reflecting this, the National Society also has three entities: The Red Cross of the Federation of Bosnia and Herzegovina, the Red Cross of the Republika of Srpska and the Red Cross of BiH Brcko District. Job Duties and Responsibilities
  • Be key field support to the National Society Headquarters, the branches, and field teams in operational sites for the implementation of the Emergency Plan of Action.

  • Together with the leadership of the National Society, network and coordinate with relevant Government agencies and local actors and ensure that the National Society and IFRC share information and are well informed on key developments in the response operation.

  • Analyze the actual migration and pandemic situation in the country and the projections for the coming months.

  • Negotiate, plan and mobilise IFRC resources in support of the NS in the assessment, planning, and implementation of the emergency response.

  • Manage operational budgets to ensure that expenditure relating to IFRC-supported operations is within income and approved ceilings, in compliance with IFRC finance procedures and in line with donor earmarking requirements and hold Budget holder’s responsibility for the assigned country level operations.

  • Work closely with the relevant NS departments in all related programming roles and responsibilities, providing advice and recommendations that carefully consider local capacity and context.

  • Along the NS, build alliances and partnerships with other emergency actors to enhance the implementation of the emergency plan of action. Support, the NS to enhance their position vis a vis the national and international coordination mechanism.

  • Support the NS to develop programme approaches which strengthen and develop the National Society’s structures, capacity and performance; analyze and understand their current strengths and weaknesses and to ensure provision of necessary technical and material support particularly in relation to the ongoing crisis.

  • Ensure that the response is based on frameworks and approaches that are consistent with or have considered national and international standards and guidelines, as well as IFRC policies, procedures and tools.

  • Assist the NS, Movement and external partners in the achievement of planned outcomes and deliverables following quality standards, in a timely fashion, and within budgets.

  • Ensure a robust and coherent monitoring of the situation and its potential evolution, and ensure that humanitarian interventions are responsive to current and emerging needs and threats.

  • Work with the regional DCPRR Unit to develop, implement and review contingency planning for identified threats in operational areas, as well as the development of capacities within the NS for emergency response.

  • Support the NS in setting up the structure needed to ensure that all components of the response are identified, planned and carried out in a coordinated, collaborative and integrated manner with Movement and external partners.

  • Support the NS in developing and implementing operational standards, tools and procedures that ensure quality, consistency and sustainability of emergency response interventions. Together with the NS and the Regional Office, represent IFRC in coordination meetings and forums, involving national authorities, national and international agencies, donors, and other partners in the country.

  • Support the NS in establishing an effective information management system for the response, including statistics.

  • Work with PMER leads in IFRC and the NS to ensure that planning and reporting requirements are met in a timely and efficient manner.

  • Advise on the need for additional human resources and support deployments in coordination with the Regional IFRC offices, HR departments and/or surge desk.

  • Facilitate field level cooperation and coordination in all programs and operations between National Society, partner National Societies and ICRC to ensure the most effective mobilization and utilization of resources in the operation.

  • Support National Society & IFRC in managing accurate, timely and efficient procurement and tendering systems relevant to the project in liaison with IFRC Logistics, Procurement and Supply Chain Management.

Duties applicable to all staff
  • Actively work towards the achievement of the Federation Secretariat’s goals

  • Abide by and work in accordance with the Red Cross and Red Crescent principles

  • Perform any other work-related duties and responsibilities that may be assigned by the line manager

Education Required:
  • Unversity degree in relevant area

  • Basic Delegates Training Course or IMPACT, FACT, ERU, RDRT, CAP training

Experience Required:
  • At least 5 years of disaster management experience.

  • Field experience in coordinating and managing disaster and crisis operations/ projects and activities preferably population movements and/or Health-related emergencies in complex settings.

  • Work experience with RC/RC

  • Experience in project cycle management including proposal development, budgeting and reporting, monitoring and evaluation

Preferred:
  • Good knowledge and relevant work experience in the regional context

Knowledge, skills and languages Required:
  • Effective project- & financial management skills

  • Good analytical skills and solution-oriented

  • Good mentoring and Capacity Development skills

  • Ability to work well in a multicultural team

  • Excellent stress management skills

  • Demonstrated accountability

  • Exceptional organizational ability with an eye for detail

  • Good communication and report writing skills

  • Able to work independently and as part of the team

  • Valid international driving license (manual gears)

  • Self-supporting in IT

  • Documentation preparation/presentation and computer-based production skills

Preferred:
  • Strong demonstrable skills and expertise in Capacity Building in emergencies

  • Good skills in training, facilitation and presentations

  • Good understanding of basic procurement and tendering processes

  • Knowledge of humanitarian affairs and migration

Languages Required:
  • Fluently spoken and written English

Preferred:
  • Fluency in Bosnian/Croatian/Serbian

Competencies and values Values: Respect for diversity; Integrity; Professionalism; Accountability Core competencies: Communication; Collaboration and Teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust
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