CTG Global

National Evaluation Consultant

CTG Global

Job Description

CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental Human Rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for Gender Equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements. In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with Disaster Relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services. Overview of Position The Iraq Internally Displaced Peoples Information Centre (IIC) was launched in 2015 following an interagency assessment into the information and communication needs of displaced populations in Iraq. Responding to one of the most complex humanitarian crises in the world, the Humanitarian Country Team agreed to the establishment of an inter‐agency accountability mechanism that allows affected populations to directly influence the evolution of Humanitarian Response in Iraq. The IIC is implemented by our client and is funded by a range of partners. Since its launch, the IIC has handled more than 396,000 calls, giving information to more than 2 million individuals. The IIC’s primary objective is to promote two‐way communication between affected populations to: · Empower communities through the provision of accessible and timely information on how to access humanitarian services and resources required to improve their situation; · Help ensure efficient and effective Coordination of humanitarian actors operating in Iraq by collecting and circulating information about the urgent needs and priorities of affected populations, as well as the information gaps between them and delivering actors; · Support an environment of transparency and accountability by establishing an easy‐to‐access and safe mechanism through which critical feedback and complaints can be submitted and referred to humanitarian actors to influence humanitarian programming and shape advocacy. Our client is seeking a national consultant to support to conduct an objective assessment of impact, effectiveness, efficiency, relevance and sustainability aspects of the performance and progress of the IIC project in an effort to improve the lives of affected populations in Iraq. The evaluation will be conducted by a team of two external consultants including one international evaluator, who will act as team leader. Role Objectives he outcome of the consultancy is to identify additional avenues to increase cooperation and accountability between the IIC and its stakeholders including the cluster partners, international NGOs, and other UN agencies in order to ensure: i. Clear positioning of the IIC within the broader collective accountability framework of the humanitarian system in Iraq by reinforcing IIC mandate and objectives to stakeholders and partners; ii. Ensure effective channeling of feedback and complaints to humanitarian actors to influence humanitarian programming and inform evidence based advocacy. In this regard, the consultant is expected to have an open dialog with all stakeholder through conducting various meetings, key informant interviews, etc.; iii. Analyze the relevance of the IIC’s current focus and recommend direction with the evolving operating context from humanitarian to Early Recovery; iv. Evaluation of the IIC user’s experience (all steps the caller is doing when calling to the IIC and the application of the information provided to the agencies for program decision making to ensure the closure of the feedback loop; Project Reporting IIC Project Manager Key Competencies Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization. Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion. Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast‐paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behaviour. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem‐solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground Team Management Team management is not required for this role. Further Information Functions / Key Results Expected Summary of functions: A. Data Collection - Conducting field visits to various locations to collect necessary data for the evaluation. - Attending meetings with the IIC team, partners, donors and stakeholders to collect information. - Review any important document relevant to the evaluation. B. Translation - Provide written and oral translation for the evaluation team leader/ the International Consultant C. Interviews and Focus Group Discussion - Conducting interviews and Focus Group Discussion with beneficiaries D. Data Analysis - Support the evaluation team leader in analyzing the collected data. E. Reporting - Support the international evaluation team leader in drafting reports and other required documents F. Admin - Provide Any other support required by the evaluation team leader Methodology The Steering Committee for the project shall guide and oversee the overall direction of the consultancy. The consultant will devise a methodology that is participatory inclusive and evidence based and the evaluation will provide quantitative and qualitative data. As the project enters its fifth year and ongoing, the aim for this evaluation is to be formative to see if we can improve current project implementation and practices as well as summative to better utilize the lessons learnt. In order to answer these various questions and to adequately meet the evaluation expectations, rigorous mixed methods (involving document review, key informants intervention, observation technics, online survey, FGDs, etc.) will be required. The evaluation team will be responsible for developing a sound method which clearly outline how objective sound conclusions are going to be reached. The evaluation team will need to describe an analytical framework and an approach to evaluation in line with the international evaluation criteria mentioned above. This method will be further explained in an inception report to be provided by the consultant. The inception report, outlining the key scope of the work and intended work plan of the analysis, and evaluation questions, shall be submitted after 5 days of commencing the consultancy. The evaluators will prepare an inception report which will outline the scope of work, intended work plan and analysis. The inception report will provide IIC project manager, Steering Committee and key stakeholders the opportunity to verify that they share the same understanding about the evaluation objectives. The inception report should detail the consultants’ understanding of what is being evaluated and why, showing how each evaluation question will be answered by way of: proposed methods; proposed sources of data; and data collection procedures. The inception report should include a proposed schedule of tasks, activities and deliverables, designating a team member with the lead responsibility for each task or product. The inception report will be discussed and agreed upon with all stakeholders. The consultant’s final evaluation methodology will be reviewed and approached by the IIC Steering Committee. The evaluation will be conducted by a team of two external consultants including one national evaluator. The international will act as team leader and will be responsible for all the deliverables of the assignment. The national consultant will support the international consultant and perform duties assigned by the international consultant as per the scope of this TORs. The evaluators selected should not have participated in the project preparation and/or implementation and should not have conflict of interest with project related activities. Deliverables Overall, the International Evaluation Consultant (Team Leader) will be responsible for providing overall leadership on the independent evaluation of the IIC project based on inputs and insights from the national consultant. The national consultant, has to provide the following deliverables: - Collect and provide accurate data collection - Ensure all data provided is properly analyzed - Conduct and ensure interviews and focus group discussion. Ensure the systematization of the information  Ensure all documents delivered are translated into English In addition to that, the national consultant will support the team leader to ensure timely submission of the following deliverables: - An inception report - Power‐point presentation - Presentation of draft report during dissemination workshop with IIC staff and its partner on the findings of the evaluation. - A clear and concise simply‐written, free of jargon evaluation report (not more than 30 pages) excluding preliminary pages, executive summary and annexes/appendices. The final report will be submitted to the Steering Committee and our client Office in Amman in English (1 hard copy and a soft copy and USB flash drive). Outline of the evaluation report The main body of the evaluation report will not exceed 30 pages and contain the different elements mentioned below ‐ Cover page ‐ Table of contents ‐ Abbreviations and acronyms page ‐ An executive summary that can be used as a document in its own right. It should include the major findings of the evaluation and summarize conclusions and recommendations. ‐ A short introduction to the project, the objectives of the evaluation and methodology ‐ A justification of the methods and techniques used (including relevant underlying values and assumptions, theories) with a justification of the selections made (of persons interviewed, villages or camps visited); ‐ Eventual limitations of the evaluation; ‐ A presentation of the findings and the analysis thereof (including unexpected, relevant findings); ‐ All key priority areas and learning points above should be addressed, paying attention to gender issues ‐ Conclusions, which will analyze the various research questions. Conclusions have to be derived from findings and analysis thereof; ‐ Recommendations should be clearly related to conclusions and include how they might be implemented ‐ Recommendations should be practical and if necessary divided up for various actors or stakeholders. Report appendices that include: ‐ Terms of Reference; ‐ Technique used for data collection (including list of informants and locations visited) ; ‐ List of questions used or ‘interview guide’ or topic list (also for possible group discussions); ‐ Programme adherence (data and main features of the activities carried out, organogram); ‐ Concepts and list of abbreviations; ‐ List of documents and bibliography; Evaluation Duration and Reporting A total of 30 calendar days will constitute the evaluation period; 5 days for desk review and to prepare the research tools, an estimated 15 days for field work, and 10 days for compiling the information gathered, analyze, draft and complete the evaluation report. The consultant will arrange for a feedback meeting to share a draft of the evaluation report with the programme staff. A final report in English shall then be presented after concluding all the received comments.
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