United Nations Development Programme (UNDP)

National Consultant (Providing Coaching Services and Producing The Knowledge Materials on Access to The European Union’s Markets for Msmes)

United Nations Development Programme (UNDP)

Job Description

The ongoing conflict in eastern Ukraine has had a direct and highly negative impact on economy, social cohesion, resilience, livelihoods, community security, and the rule of law. Recognizing the need to urgently address reconstruction, economic recovery and peacebuilding needs in areas affected both directly and indirectly by the conflict, in late 2014 the Government of Ukraine requested technical assistance and financial support from the international community to assess priority recovery needs. In late 2014, the United Nations (UN), the World Bank (WB) and the European Union (EU) conducted a Recovery and Peacebuilding Assessment, which was endorsed by the Cabinet of Ministers in mid-2015. The United Nations Development Programme (UNDP) has been active and present in eastern Ukraine for the past decade, prior to the conflict, with a focus on community development, civil society development, and environmental protection. Work on addressing the specific conflict-related development challenges discussed above built on this earlier engagement, established partnerships, and started in 2015 through the United Nations Recovery and Peacebuilding Programme (UN RPP). The UN RPP is a multi-donor funded framework programme formulated and led by the UNDP in collaboration with the Government of Ukraine and in cooperation with a number of partnering UN agencies (UN Women, FAO, UNFPA). The RPP was designed to respond to, and mitigate, the causes and effects of the conflict. It is based on findings of the Recovery and Peacebuilding Assessment (RPA) and is aligned to the State Target Programme for Recovery as well as to the two oblast development strategies up to 2020. It takes into account the opportunities that have arisen from the Minsk Protocol of September 2014 and the renewal of its cease-fire provisions (the latest cease-fire having been agreed in March 2018) and is also fully adjusted to the humanitarian-development nexus. It is an integral component of the UNDP Country Programme and is therefore fully aligned with the United Nations Partnership Framework (UNPF). It is closely interlinked with the Democratic Governance and Reform Programme, operating nationally and in all of Ukraine’s regions, and is consistent with the SDGs. The programme’s interventions are grouped under the following key programme components, which reflect the region’s priority needs: Component 1: Economic Recovery and Restoration of Critical Infrastructure Component 2: Local Governance and Decentralisation Reform Component 3: Community Security and Social Cohesion. The Programme, which operates on the basis of a pooled funding arrangement, follows a multi-sectoral programme-based approach and is implemented using an area-based methodology. It is a unifying interventions framework for 12 projects funded by 12 international partners and is worth over 80 million USD. In October 2018, four UN agencies (UNDP, UN Women, FAO and the UNFPA) have countersigned a new joint project document, funded by the EU. The overall objective of the project is to restore effective governance, support economic recovery and promote reconciliation in the crisis-affected communities of Donetsk, Luhansk, and Zaporizhzhia regions of Ukraine, thereby enhancing the credibility and legitimacy of local governments in the government-controlled areas (GCAs) of the regions. It will contribute to peace build and prevent further escalation of conflict in Ukraine through effective and accountable decentralization, gender-responsive recovery planning and equal Access to Services, as well as enhanced economic recovery and development. This will be achieved through the pursuit of the following specific objectives: 1. Enhance local capacity for gender-responsive decentralization and administrative reforms to improve governance, local development and the delivery of services. 2. Stimulate employment and economic growth by providing assistance to Micro, Small and Medium Enterprises (MSMEs) development through demand-driven business development services and professional skills training. 3. Enhance social cohesion and reconciliation through the promotion of civic initiatives. 4. Support sectoral reforms and structural adjustments in the health, education and critical public infrastructure to mitigate the direct impacts of the conflict. 5. Support the implementation of the European Investment Bank’s Early Recovery Programme. The main priorities of the Objective 2 are to foster economic revitalization in eastern Ukraine and, specifically, to stimulate employment and economic growth by providing assistance to micro, small and medium enterprise (MSME) development in Donetsk (GCA), Lugansk (GCA) oblasts, and selected rayons of Zaporizhzhia oblasts along the Azov sea coastline, on agricultural and non-agricultural targeted value chains through demand-driven business development services, professional skills training, restoration and strengthening of the institutional and educational infrastructure needed for effective functioning of agricultural and non-agricultural sectors of the regional economy. The Covid-19 outbreak is an aggravating factor that is challenging people, households, and businesses in the conflict-affected regions. While containing the pandemic and protecting people is the top priority, disrupted supply chains, containment measures that are limiting economic and social interactions and falling demand put people’s jobs and income-generation opportunities at risk. According to ILO, the economic and labour crisis created by the COVID-19 pandemic could increase global unemployment by almost 25 million people (7.4 million people in middle-income countries) and the overall losses in labour income might reach USD 3.4 trillion (USD 14.8 billion in middle-income countries). According to Ukraine’s leading investment bank, national GDP will decline by 4% if the countrywide lockdown lasts up to three months and by 9% if it lasts longer. The crisis especially affects MSMEs that have significantly lower reserves and resilience than large business. Ukrainian Chamber of Commerce and Industry reported that up to 700 000 enterprises, which give employment to 3,5 – 4 million people, have already stopped their business activity due to the lockdown. These figures constitute some 25% of all businesses and labour workers active in Ukraine. The businesses are struggling to get Access to Finance and connect to markets in Ukraine and beyond due to a lack of competencies and experience. Inclusive economic growth needs to be advanced through support for micro, small and medium enterprises (MSMEs) and trade development in the priority sectors of the economy in the target regions. Such sectors have already been identified in Luhansk and Donetsk (GCAs) oblasts, and selected rayons of Zaporizhzhia oblast along the Azov sea coastline. Based on this, UNDP Ukraine is seeking the highly qualified and experienced Ukrainian professional for the position of the National Consultant on providing coaching services and producing the knowledge materials on access to the EU markets for MSMEs from Donetsk, Luhansk, and selected rayons of Zaporizhzhia oblasts along the Azov sea coastline (hereafter – the Contractor) for the RPP’s Economic Recovery and restoration of Critical Infrastructure Component. Under the direct supervision of the Programme Coordinator, Economic Recovery and Restoration of Critical Infrastructure, the Consultant will support the implementation of the UN RPP activities aimed at fostering economic revitalization in Eastern Ukraine and, specifically, stimulation of networking and provision coaching services for MSMEs on access to EU markets. OBJECTIVE OF THE ASSIGNMENT The first objective of the assignment is the provision of remote group and individual consultations to the representatives of the local population of the Government-controlled areas of Donetsk and Luhansk oblasts, selected rayons of Zaporizhzhia oblast along the Azov sea coastline (hereafter – targeted areas) who are willing to expand their business activities to the EU markets (hereinafter - target group). Consultations are going to be provided through remote info-sessions and in-person consultations in the legal, accounting, marketing, and operational areas of functioning of Ukrainian MSMEs in the EU. The second objective of the assignment is the production of the guideline envisaging step-by-step approach for the MSMEs from target areas on access to the EU markets. The business entities that require advisory support mostly fall under the next prioritized value chains: - Industry and engineering services - Textiles & Clothing - Hospitality - Ceramics - Food Processing The advisory support and knowledge materials should be developed and adapted depending on the issues and opportunities existing in each of the targeted value chains mentioned above. The geographical scope of the assignment: Donetsk oblast - all rayons of GCA; Luhansk oblast - all rayons of GCA; Zaporizhzhia oblast (particular districts and cities) - Berdiansk, Prymorsk, Pryazovia, Orikhiv, Guliaipole, Yakymivka and Bilmak rayons, the towns of Melitopol and Tokmak and Zaporizhzhia city.
Duties and Responsibilities
DESCRIPTION OF RESPONSIBILITIES / SCOPE OF WORK Under the direct supervision of the Programme Coordinator, the Consultant will provide advisory support (by web-platform(s), Skype, email, social networks, in-person seminars, etc.) in the legal, accounting, marketing and operational aspects of export and conducting business activities in the EU, etc. to the targeted groups from the targeted areas. The designing of knowledge materials should be in line with the provision of advisory support. All knowledge materials and advisory support are required to be separate for each group from the targeted value chains. The Consultant is required to implement the following tasks: Initial stage
  • To develop a work plan and agree with the direct supervisor;

  • To develop a company profile template and submit for the approval by the direct supervisor;

  • To submit the Inception report of the activities to be implemented within the estimated period of the assignment. The detailed agenda should be attached to the report. The requirements for the document: up to 5 pages, Ukrainian language, single spacing, Noto Sans font, size 11.

Advisory support
  • To conduct at least 1-day general session for all MSMEs from all targeted value chains on main trends of the EU markets, potential access to them, specific features of business activities in the EU for Ukrainian MSMEs, ways of business development, investments involvement, etc.;

  • To ensure the provision of 5 info-sessions (half a day each) for each group (targeted value chain) on:

  1. general conditions of export and doing business in the EU;

  2. market Analysis and formation of export strategy;

  3. access and partnership modes for Ukrainian MSMEs in the EU;

  4. road maps for MSME from each of the value chains;

  5. tools for business internationalization within the targeted value chains;

  6. any other relevant topic can be proposed and or requested by the targeted VC’s representatives.

The groups will be formed by the RPP Component 1;
  • To ensure the provision of up to 60 hours of the consultations in the areas of export and conducting business activities in the EU (up to 2 hours per the value chain group, preceded by preparatory activities including analysis of the company profile, shallow market research and identifying potential solutions for each recipient).

The consultations should be provided during office hours (Monday to Friday from 9 am till 6 pm);
  • To develop a registration mechanism for consultations and agree with the direct supervisor;

  • To register consultations using the mechanism agreed with the direct supervisor.

All sessions should be recorded and shared with the UN RPP. Knowledge materials To develop theoretical learning materials with a step-by-step approach on access to the EU markets for MSMEs within each of the prioritized value chains: handbook and booklet, outlining the summary of the access to the EU markets, ways of business development, investments involvement, general conditions of export and doing business in the EU and other topic covered during the information session: a) handbook: should be developed in Ukrainian language and contain overall information on the training programme, its objectives, and the topic covered during the information sessions. In total there should be 5 separate handbooks with the next requirements: up to 20 pages without annexes, single spacing, Noto Sans font, size 11, pdf format. The handbook should be developed in two versions: for the web use and for printing. The structure should include but not be limited to the following: - Introduction. Specifics of the European economic environment and opportunities for Ukrainian business; - Who can export? Self-assessment of export readiness; - Generalized requirements for Ukrainian operators at the EU markets; - Specific conditions for Ukrainian businesses approaching key traditional/highly potential the EU countries (at least 5); - Tools for business internationalization within the key sectors; - How to develop a step-by-step international market entry plan for the company; - Road maps for MSME from each of the prioritized value chain; - Lifehacks and success stories from Ukrainian MSMEs; - Database and links to national (export) and the EU technical requirements and regulations relevant for MSMEs in each value chain. b) the video-lesson for each value chain should be recorded showing the useful web platforms and portals on access the EU markets, information on the tendencies and regulatory policies of working on/with foreign markets, etc. In total there should be 5 separate video-lessons with the next requirements:
  • up to 1,5 hours each, Ukrainian language speech;

  • introduction to each video lesson should contain the title of the lecture, topics to be covered in the lecture, the speaker’s name and professional position;

  • each topic, subtopic covered in the video lesson should have several main messages which should be visualized on the screen;

  • video should be filmed from at least two professional cameras, have good quality sound, and should have minimum resolution: 1280x720 px;

  • videos must be compressed down to the MP4, audio into MP3 files;

  • each video should be accompanied by text brief in material summarizing the lessons’ content. They should not exceed 1 page (single spacing, Noto Sans font, size 11, Ukrainian language) and be in pdf downloadable format;

  • video content produced must be appropriate for adult learners;

  • video lessons should be filmed in accordance with UN visibility guidelines and in consultation with the Programme;

  • UN RPP should be granted full rights for the produced video lessons.

c) booklet: should be developed in Ukrainian language and contain main deliverables from the training program. The document should be designed in the way of a step-by-step guideline for the MSMEs that are willing to access the EU market. In total there should be 5 separate booklets for each value chain with the next requirements: up to 4 pages, single spacing, Noto Sans font, size 11, pdf format. The booklets should be developed in two versions: for the web use and for printing. Final stage
  • To develop and submit for the approval a Final report (up to 30 pages without annexes, single spacing, Noto Sans font, size 11, Ukrainian language) on results of activities performed that includes, but is not limited to the following components:

  1. Scope of work and objectives of the assignments

  2. Description of the approach and methods used

  3. Recommendations and lessons learned

  4. Annexes: registry with the indicated volumes of consulting service provided, links to the records of info-sessions, knowledge materials, etc.

DELIVERABLES AND IMPLEMENTATION SCHEDULE Deliverable #1
  • A work plan is developed and agreed with the direct supervisor;

  • A company profile template is developed and agreed with the direct supervisor.

  • Inception report is developed and approved.

Up to 10 calendar days after the starting date of the assignment Deliverable #2
  • At least 1-day general session on conditions and specific features of business activities in the EU for Ukrainian MSMEs is conducted for all MSMEs from all the targeted value chains and recorded;

  • Overall 5 info-sessions (half a day each) on conditions and specific features of business activities in the EU for Ukrainian MSMEs are conducted for the targeted value chains’ groups formed by RPP Component 1 and recorded;

  • Overall, up to 60 hours of consultations on access to the EU markets for Ukrainian MSMEs are provided.

  • Register mechanism is developed, approved by the direct supervisor and used.

Up to 30 calendar days after the starting date of the assignment Deliverable #3
  • 5 handbooks are developed and approved by the direct supervisor.

  • 5 booklets are developed and approved by the supervisor.

  • 5 video-lessons are developed and approved by the supervisor.

Up to 60 calendar days after the starting date of the assignment Deliverable #4
  • Final report on provided services is developed and approved.

Up to 90 calendar days after the starting date of the assignment PROPOSED PAYMENT SCHEDULE UN RPP will pay the negotiated amount in 3 tranches as per delivery of the outputs outlined above. 25% of total contract amount upon completion of Deliverable 1 25% of total contract amount upon completion of Deliverable 2 25% of total contract amount upon completion of Deliverable 3 25% of total contract amount upon completion of Deliverable 4 MONITORING/REPORTING REQUIREMENTS The assigned Contractor should comply with the system of monitoring, evaluation and quality control introduced by the Programme, and provide the necessary information, reports and statistical data according to the predetermined schedule or as soon as possible (within a reasonable time). The Inception report and Final report should follow the pre-set template agreed with the Programme that includes both substantial and financial parts and shall be shared with the respective official. As a quality assurance measure, the Programme reserves the right to initiate spot-checks during the meetings, to conduct interviews with participants and receive feedback on the quality of the assigned Contractor’s work. The assigned Contractor should facilitate the process by presenting the Programme with all necessary contacts of the interlocutors and should refrain from influencing the impartiality of the assessment procedures. UN RPP has a right to request brief reports on the progress of the assignment during any stage of implementation.
Competencies
Ethics & Values:
  • Demonstrating and promoting the highest standard of integrity, impartiality, fairness and incorruptibility in all matters affecting his/her work and status.

Organizational Awareness:
  • Ability to lead formulation, design, oversight of implementation, monitoring and evaluation of development projects.

  • Ability to lead strategic planning, change processes, RBM and reporting.

  • Developing and empowering people; coaching and mentoring:

  • Self-development, initiative-taking;

Working in Teams:
  • Acting as a team player and facilitating teamwork;

Communicating Information and Ideas:
  • Facilitating and encouraging open and effective communication within the team;

  • Delivering verbal/written information in a timely, clear, organized and easy-to-understand manner;

  • Informed and transparent decision making;

  • Accepting responsibility and accountability for the quality of the outcome of his/her decisions.

Corporate Competencies:
  • Demonstrates integrity by modelling the UN’s values and ethical standards;

  • Treats all people fairly.

Required Skills and Experience
EXPERIENCE AND QUALIFICATIONS REQUIREMENTS At least Master’s degree in Business Administration, Economics, Management of Foreign Economic activities or related fields; At least 3 years of proven experience in business consulting or advisory support to MSMEs in the area of business activities in the EU, export to the EU markets, specifically, in support of Ukrainian MSMEs in their legalization on the markets of EU countries; Experience in producing knowledge materials (reference to at least 2 similar sourses); At least 2 positive references from the previous customers; Excellent knowledge of Ukrainian and Russian, working level of English. DOCUMENTS TO BE INCLUDED WHEN SUBMITTING THE PROPOSALS Applicants should submit the following documents: X Professional CV, including the information about past experience in similar projects/assignments; X At least two references to the similar reports in the field of coaching services to MSMEs in the area of business activities in the EU; X At least two references to the produced knowledge materials; X Financial proposal (according to defined deliverables); X At least two reference letters from previous employers and/or customers. FINANCIAL PROPOSAL Lump sum contract The financial proposal should specify a total lump sum amount, and payment terms around specific and measurable (qualitative and quantitative) deliverables (i.e. whether payments fall in instalments or upon completion of the entire contract). Payments are based upon output, i.e. upon delivery of the services specified in the TOR. In order to assist the requesting unit in the comparison of financial proposals, the financial proposal will include a breakdown of this lump sum amount (including travel, per diems, and number of anticipated working days). Travel Travel within Ukraine (if needed to deliver expected results) will be paid in addition to this payment for service in accordance with the UNDP rules and procedures. Consultations regarding travel options will be held with the Programme Coordinator prior to planning of the trips and relevant logistics. In the case of unforeseeable travel, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between the respective business unit and Individual Consultant, prior to travel and will be reimbursed. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the Consultant wish to travel on a higher class he/she should do so using their own resources. EVALUATION CRITERIA The breakdown scores for qualifications and experience are as follows:
  • Educational background – 15 points max [15 pts – PhD degree; 7 pts – Master’s degree or equivalent];

  • Proven experience in the field of business consulting or advisory support to MSMEs in the area of business activities in the EU, export to the EU markets, specifically, in support of Ukrainian MSMEs in their legalization on the markets of EU countries - 20 points max [20 pts – 5 or more years; 15 pts – 3 or more years];

  • Relevant professional experience in reports in the field of coaching services to MSMEs in the area of business activities in the EU - 15 points max [15 pts – reference to 3 and more open source reports provided; 12 pts – reference to 2 open source reports provided];

  • Relevant professional experience in the knowledge materials’ producing – 20 points max [20 pts – reference to 3 and more open source reports provided; 15 pts – reference to 2 open sources provided].

Evaluation method: Cumulative analysis Contract award will be made to the incumbent whose offer has been evaluated and determined as: a) responsive/compliant/acceptable, and b) have received the cumulative highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation. * Technical Criteria weight: 70% * Financial Criteria weight: 30% Only candidates obtaining a minimum 70% from the maximum available technical score would be considered for the Financial Evaluation. The maximum number of points assigned to the financial proposal is allocated to the lowest price proposal and will equal to 49. All other price proposals will be evaluated and assigned points, as per below formula: 49 points [max points available for financial part] x [lowest of all evaluated offered prices among responsive offers] / [evaluated price]. The proposal obtaining the overall cumulatively highest score after adding the score of the technical proposal and the financial proposal will be considered as the most compliant offer and will be awarded a contract. Link to the templates:https://www.dropbox.com/sh/297e72t7i3v2969/AADDRyUo2uoNrYjuD8NLmdl0a?dl=0 UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
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