MIS Support Manager


Job Description

Chemonics seeks a Management Information Systems (MIS) Support Manager to join the USAID Global Health Supply Chain Program – Procurement and Supply Management Project (GHSC-PSM). The MIS Support Manager will oversee Software Development and deployments of GHSC-PSM developed product suite for our clients. The position will focus on supporting the MIS technical team in providing support to ensure software deployments are delivered on-time and according to client specifications. They will partner with country teams, consultants and wider cross cutting GHSC-PSM teams to support a wide cross section of MIS solutions, and ensure that all project plans are comprehensive and project documentation updated. We are looking for individuals who have a passion for making a difference in the lives of people around the world! Responsibilities include:
  • Support MIS interventions for Systems Strengthening Team and Global MIS teams

  • Communicate MIS project management requirements to both operations and technical client audiences

  • Serve as the internal central point of communication on MIS project status, progress toward meeting milestone dates, and status of project issues and risks

  • Ensure project tasks are completed on schedule, resolve issues, and build internal relationships to help move projects forward

  • Inform GHSC-PSM product, process and project enhancements to improve MIS operations and solution delivery

  • Define, document and implement project management best practices and process improvements

  • Represent MIS team effectively in cross functional groups and client meetings

  • Provide project support oversight to vendor activities to ensure delivery of high-quality products in accordance with the specifications; ensure user compliance to specifications and recommendations

  • Assist with the development of project/country work plans and with monitoring progress against the work plan deliverables, and with reporting requirements

  • Assist in identifying opportunities and coordinating project work with other partners on medicines management issues or other relevant areas.

  • Support Data Analytics interventions

  • Support country teams in Analysis and interpretation of logistics data

  • Provide project management oversight to Data Collection interventions: including Design and development of surveys/assessments and training end users on data collection tools

  • Develop and manage user trainings, update and maintain all technical project related documentations

  • Other duties as assigned

  • Bachelor degree in related field required

  • Minimum 3 years of relevant work experience required

  • Technical certifications in Project Management, or demonstrated understanding and implementation of project management tools and methodologies strongly preferred

  • Understanding of technical concepts, software development processes combined with the ability to work across teams, stakeholders and partners in implementing complex programs

  • Excellent interpersonal, written, and oral communications skills; proven diplomatic and public relations skills

  • Demonstrated ability to communicate clearly and concisely both orally and in writing

  • Excellent verbal, written communication skills and interpersonal skills

  • Ability to multi-task and prioritize tasks

  • Demonstrated leadership, versatility, and integrity

  • Language fluency in English required

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