Job Description

 The United Nations Office for the Coordination of Humanitarian Affairs (OCHA) aims to help ensure that emergency response saves lives and protects people in crisis. OCHA also seeks to enhance the connectivity and coherence between humanitarian and development work, based on the comparative advantage of diverse actors and in support of national and local capacity, towards collective outcomes that reduce risks, needs and vulnerability. OCHA Colombia works to ensure that evidence-based and collective situational awareness informs decisions on humanitarian action, seeking to ensure that streamlined data and analysis is provided to inform a rapid, effective and principled response. OCHA Colombia works to facilitate sufficient, timely, substantial, predictable and flexible financing that meets the needs of the most vulnerable people. In accordance with its mandate, OCHA undertakes advocacy on behalf of the most vulnerable people to ensure effective and principled humanitarian action. This advocacy contributes to action that also enhances the protection of affected people. This position is located in the Office for the Coordination of Humanitarian Affairs in Bogota, Colombia. The IT Clerk works in the Administrative and Finance Unit of OCHA Colombia, under the supervision of the Administrative and Finance Associate. She/he works closely with the other units of OCHA Colombia and its sub-offices. The IT Clerk provides IT and administrative support services, and daily technical support to users of technology in OCHA Colombia. Duties and Responsibilities Within delegated authority, the IT Clerk will be responsible for the following duties:
  • Provides daily technical support to users of information management tools and technology in OCHA Colombia.

  • The IT Clerk works in close collaboration with the different units of OCHA Colombia and its staff for resolving IT-related issues, adopting a client-oriented approach.

  • Supports implementation of IT management systems.

  • Ensures compliance with corporate/headquarters information technology standards, guidelines and procedures for OCHA Colombia.

  • Ensures effective functioning of OCHA Colombia hardware and software packages.

  • Performs routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.

  • Installs commercial and in-house developed software.

  • Supports users in backing up and restoring their files, as well as in virus detection, removal and prevention.

  • Supports networks administration, responding to user needs and questions regarding network access.

  • Maintains an up-to-date inventory of software and hardware, stock of supplies and spare parts, and files.

  • Assists in backup and restoration procedures for local drives; Maintains backup logs; assists in off-site storage of backups.

  • Provides administrative support, assisting in payment to vendors and individual contractors for services.

  • Performs other duties, as required.

Competencies Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accept joint responsibility for team shortcomings. Planning & Organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as requires. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keep clients informed of progress or setbacks in projects. Meets timeline for delivery of products or service to client. Continuous Learning: Keeps abreast of new developments in own occupation/profession. Actively seeks to develop oneself professionally and personally. Contributes to the learning of colleagues and subordinates. Shows willingness to learn from others. Seeks feedback to learn and improve. Required Skills and Experience Education & Experience: Candidates with high school diploma with systems engineering, computer engineering, telecommunications engineering, or related field, three years of relevant working experience in information technology or related area. OR For candidates with bachelor’s degree in systems engineering, computer engineering, telecommunications engineering, or related field, specialized formal training on IT systems, experience is not required. Familiarity with the UN system is desirable Language Requirements: For the post advertised, fluency in Spanish is required; basic English knowledge is desirable. Disclaimer Important applicant information All posts in the GS categories are subject to local recruitment. Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Workforce diversity UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence. Scam warning The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
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