World Food Programme (WFP)

Intern (Communications and System Support9

World Food Programme (WFP)

Job Description

Are you passionate about partnering with different functional areas to identify and mitigate risks that can optimize the way we provide assistance to millions of beneficiaries? Are you ready to change and save the lives of the world's most vulnerable people? If yes, this opportunity is for you. We are looking for a talented intern based in Rome, Italy that will be part of a dynamic team that effectively identifies, monitors, evaluates, and manages the organization’s strategic, operational, fiduciary and financial risks in support of the organization’s strategic plan. We are currently seeking to fill an 11-month intern position in the Enterprise Risk Management (ERM) Division, based in Rome, Italy. You will provide support to WFP colleagues at the country, regional and global levels and provide information and guidance on the use of the WFP Risk and Recommendation (R2) tracking tool.  Your support will ensure that the organization effectively manages risks, assurance, and oversight recommendation management in all offices and teams to ensure the highest quality and efficiency in delivering support to the most vulnerable people that WFP supports. You should be a creative problem-solver that works well with clients from across the organization.  Your combination of strong conceptual, writing and analytical skills should be important as well as your aptitude for collaboration, communication and presentation.  You should be comfortable in collaborating across teams and you will have an interest in developing guidance and information materials to help people understand complex information. The ideal candidate will have relevant experience in customer service, written communications, or training. Brief description of Enterprise Risk Management in WFP: Assisting 80 million people in around 80 countries each year, WFP is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. Funded entirely by voluntary donations, WFP continues to face significant and evolving challenges in being able to deliver more support through food assistance, for more people as regional instability escalates. WFP’s greatest strength is its dedicated women and men working around the world to deliver within these challenges. Despite operating in many complex environments, WFP aims to maintain its reputation and the trust of its stakeholders by upholding a culture of transparency and accountability and high standards of integrity. WFP also operates in volatile environments, where humanitarian needs and the means to fulfil them are continually changing, requiring WFP to adapt and innovate sustainably and effectively. Risk is therefore an ever-present consideration in decision making at WFP. Risk-informed decisions help to build organizational reliability and resilience. Within this context, enterprise risk management is designed to provide structure, consistency and transparency in risk decision making across the organization. It provides a framework whereby all risks – strategic, operational, fiduciary and financial – can be identified, assessed, mitigated and monitored in accordance with the organization’s risk appetite. The Enterprise Risk Management Division (ERM) was established in late 2017 to strengthen risk management and internal control in offices and operations across the organization. It establishes ERM corporate policy and coordinates cross-functionally to maintain the organization’s risk appetite statements and report on risk exposure. It also provides guidance, tools and support for the implementation of WFP’s ERM framework, promoting standardization of methodologies for risk assessment and mitigation across the organization.

General Information

  • Title of Post: Communications and system support intern

  • Supervisor: Program and Policy Advisor (Risk)

  • Unit: ERMR

  • Country:  Italy

  • Duty Station: Rome

  • Duration of internship: 8 months

  • Expected Start Date: September 2020

Duties and responsibilities Under the supervision of the Program and Policy Advisor (Risk) and in collaboration with the Risk and Recommendation (R2) Tracking Tool Business Support Associate, the intern will be responsible for:
  • Support in the drafting, writing and disseminating of materials to offices across WFP;

  • Assist in creating of a variety of informational materials, including infographics, to explain the tools, processes, and procedures for using R2 system in WFP;

  • Support the R2 Customer Support team in providing general assistance advice, support and training to users of the R2 system, by phone/email/webinar/in-person sessions;

  • Review and revise intranet website content on the R2 system;

  • Support advocacy and communications on the R2 system;

  • Identify gaps the R2 knowledge repository and create appropriate content to ensure sufficient information is available for users. This includes screen captures with voiceovers, user guides, and training materials;

  • Perform other tasks as requested by the respective supervisor, as appropriate.

Qualifications and experience

  • You have a diverse background which gives you the ability to understand, engage, and raise questions in conversations on a variety of fields.

  • You have demonstrated experience and understanding of tailoring your work to meeting the needs and requests of others (i.e. client-oriented deliverables).

  • Currently enrolled in graduate studies (with at least two years undergraduate studies completed) - master’s level or equivalent - or recently graduated (within the past six months).  Preferred areas of study include information technology, risk, economics, international development or similar areas of study.

  • University course attendance in the past 12 months.

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) is a must; other data analysis and data visualization tools would be an asset.

  • You are fluent in oral and written English; an intermediate knowledge of another UN language (French, Spanish, Arabic, Chinese, Russian) or Portuguese (one of WFP’s working languages) would be an asset.

Required soft skills/WFP Competencies:  Good communication skills. Working Languages Working knowledge of English (proficiency/level C) is required. Supervision (Level/Methods of Supervision) Under the direct supervision of the Program and Policy Advisor (Risk), the incumbent will be provided with close mentoring, guidance and technical supervision. Performance planning and reviews as well as learning and development discussions will be elemental part of the supervision. Chief, Enterprise Risk Management, ERMR will be the second-level supervisor. With the support of a comprehensive induction package and assignment of a buddy/mentor, the intern will rapidly become a productive member of the team. Training components Throughout their assignment WFP interns have access to an industry leading learning platform, weLearn.  Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate. Learning Elements At the end of the assignment, the Intern should:
  • Have a good understanding of WFP activities, risk monitoring systems and processes

  • Have a better understanding of enterprise risk management systems in WFP

  • Have a vivid understanding of Governance, Risk and Compliance (GRC) systems

Information on the Country of Assignment
  • Living conditions in Rome, Italy

(Living conditions, security, health, etc) Description: Italy Travel Advisory: 1) The security situation in Italy remains in line with other European Countries. There are no specific threats against the UN in Italy. Considering the ongoing defeat of Daesh in the war territories, the trend in the short and mid-term will most likely continue to see the return of the militants to the countries of origins, including Italy. Insurrectional anarchism remains sufficiently organized on the Italian territory, as it has been present for many years. This movement could target the UN in the context of its anti-capitalism/anti-western narrative. 2) Whilst UN staff continue to be victims of minor crime such as street robbery and apartment break-ins, the infrequency of attacks and random nature of locations do not indicate that UN staff are at an elevated risk in comparison to residents or tourists in Italy. 3) Italy’s national territory is exposed to a broader range of natural hazards than any other European country. The vulnerability of its population and built environment is often severe and has in some cases been exacerbated by human activities. (Source: United Nations Department of Safety & Security) VA Reference no: 123009 Closing Date: 15 July 2020 Please note that the deadline is at 11:59 PM Rome Time Terms and Conditions:
  • Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.

  • WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.

  • WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.

  • WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.

  • Candidates who bear any of the following relations to WFP staff members are not eligible to apply: sons, daughters, brothers or sisters.

Female applicants and qualified applicants from developing countries are especially encouraged to apply.  WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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