Creative Associates International

Information Technology Manager

Creative Associates International

Job Description

Category: Programs Req ID: INFOR02090 Posted Date: 2020-06-16 Schedule: Full Time Location: Cairo, Egypt EGY Description Background: Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions, and stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike. Project Summary: Creative Associates seeks an IT Manager for an upcoming USAID-funded program in Egypt. The anticipated Building Egypt's Skilled Workforce (BESWF) activity will focus on interventions aimed at achieving the following results:
  • Modernizing and improving the quality of Egypt's technical and vocational education and training (TVET) system in order to develop the technical skills and capabilities demanded by a globally competitive private sector;

  • Improving human resource management at the firm level and ensuring strong private sector engagement with the TVET system to maximize employment opportunities for graduates; and

  • Improving the enabling environment through employment and labor market policy reform to address inefficiencies at local and national levels. Position Summary:

The IT Manager will be responsible for providing technical support to all IT related issues for the project including but not limited to installation and testing of workstations, printers, client software, upgrades, and configuration among other IT related matters. Reporting and Supervision: The IT Manager will report to the Deputy Chief of Party of Operations with a dotted line relationship to Creative HQ and Regional IT teams. Primary Responsibilities:
  • Implement and document network operations, processes, and procedures;

  • Deploy and implement office network according to HQ specifications;

  • Serve as the office Network Administrator;

  • Identify and solve possible problems in the network;

  • Supervise installations performed by third parties such as cabling, Internet connection, etc.

  • Supervise and follow-up on equipment maintenance performed by other contractors;

  • Support and troubleshoot users in the office on their daily work;

  • Implement and enforce security on the network and prevent misuse of the IT resources.

  • Participate in writing IT office policy;

  • Responsible for IT inventory; work closely with the Operations Manager to monitor distribution and location of IT equipment by performing a yearly inventory check-up;

  • Set up, implement, and maintain hardware firewall;

  • Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates;

  • Implement and document a disaster recovery plan and offsite storage of backed up data;

  • Assist other staff members in trouble shooting and solving IT related challenges; and

  • Perform other tasks as assigned. Required Skills and Qualifications:

  • Bachelor's degree is required, Bachelor's degree in computer sciences or a related field is highly desired;

  • At least seven (7) years of general work experience;

  • Must have at least four (4) years of specific experience in desktop support, ICT, Information Systems, or a related field;

  • Knowledge of USAID Rules and Regulations, previous experience working on USAID-funded projects preferred;

  • Strong communication skills and an ability to work well as a member of a team; and

  • Fluency in English and Arabic is required. Local candidates are strongly encouraged to apply.

Position contingent upon donor funding. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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