UN Offices

Information Technology Assistant (ICT Security Engineer)

UN Offices

Job Description

This position is located in the Core Operations Unit (COU), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV) and United Nations Office on Drugs and Crime (UNODC), in Vienna, Austria. The incumbent will work under the direct supervision of the Supervisor (chief), COU, and under the overall guidance of the Chief of ITS. For more information on UNOV-UNODC, please visit the following websites: www.unov.org and www.unodc.org.


• Design, install, configure, test and deploy ICT security related server hardware, software and systems, including their operating systems (Check Point R8x, Linux, etc.). • Perform Administration, Technical Support and monitoring of ICT Security Services; Undertake complex trouble-shooting and basic forensics (in case of an incidence) of server and security systems on Cisco and Checkpoint component-based LAN/WAN infrastructures; Draft documentation and reports; Perform 24x7 operations of assigned systems; Assist in identifying the need for new systems or re-engineering of the existing systems; Respond to requests from users and offices and assists in deploying and configuring systems so as to conform to infrastructure standards; Maintain system documentation; • Work with Intrusion Detection Systems (IDS), common vulnerability analysis tools like NMap and Nessus, and perform TCP/IP packet level diagnoses. Perform regular security tests (e.g. Penetration Testing). Support other ICT stakeholders to identify security risks and work on mitigation strategies. • Receive and log problem calls or service requests in the automated tracking system with minimum delay. Diagnose and resolve any hardware, software, or connectivity problem with minimum delay. Act as problem escalation point for technical staff at lower levels. Keep abreast of developments in technology both in the UN and in the industry in general; Keep abreast of relevant ICT UN Security Policies. • Monitor inventory levels of required equipment and initiate procurement when low thresholds are reached. Recommend acquisition of hardware, software, devices, tools, etc. to facilitate work. • Perform any other work-related duties as required.


• Professionalism: Has solid knowledge of ICT security services including related hardware and software. Possesses a good all-round understanding of information technology and the ability to provide support to both technical and non-technical staff members. Has demonstrated familiarity with core security concepts. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. • Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Builds consensus for task purpose and direction with team members. Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors on-going developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps a client informed of progress or setbacks in projects. Meets timeline for delivery of product or services to client.


High school diploma or equivalent is required. Post-secondary studies in ICT security is highly desirable. Industry certification, such as Certified Ethical Hacker (CEH), Certified Checkpoint Security Engineer (CCSE) and Certified Information Systems Security Professional (CISSP) certification is highly desirable.

Work Experience

A minimum of seven (7) years of relevant and progressively responsible experience as a network/system/security administrator/engineer working in large international organizations, service providers or large enterprise environments is required. Five years of hands-on technical experience with security technologies is required. Operating experience is required in these areas: Check Point R8x enterprise multi-layer firewall systems, VPN technologies, IDS systems, Encryption and Authentication concepts, Web load balancer concepts, Switches and Routers. Experience in Network and System Administration tasks in a mixed-vendor environment is required.


English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of another UN official language is desirable.


Evaluation of qualified candidates may include a technical test and a competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. Non-local candidates will be considered only when no suitable candidate from the duty station is identified and will be subject to local recruitment. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. This position is funded from extra budgetary resources. The initial appointment will be for a period of one year and any extension of appointment will be subject to the availability of the post or funds, budgetary approval or extension of the mandate.

Other Skills and Requirements

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. The GGST is a proctored entry-level examination at the duty station. Any travel expenses incurred in order to take the examination are the responsibility of the candidate and will not be reimbursed by the Organization. Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of International Human Rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


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