Job Description


Post Number : 1ITSC 1063TP

Grade : G-4

Parent Sector : Natural Sciences Sector (SC)

Duty Station: Trieste

Job Family: Communication and Information

Type of contract : Fixed Term

Duration of contract : 2 years

Recruitment open to : Internal and external candidates

Application Deadline (Midnight Paris Time) : 22-JUN-2020

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

Only candidates who are entitled to work in the E.U. can apply to this position


Founded in 1964 by the late Nobel Laureate Abdus Salam and located in Trieste (Italy), the Abdus Salam International Centre for Theoretical Physics (ICTP) seeks to accomplish its mandate by providing scientists from developing countries with the continuing education and skills that they need to enjoy long and productive careers. ICTP has been a major force in stemming the scientific brain drain from the developing world. For more than 50 years, ICTP has been a driving force behind global efforts to advance scientific expertise in the developing world.

Under the overall guidance of the Head of ICTS and under the immediate supervision of the Systems and Network Analyst, the incumbent will be responsible for all print, scan and copy equipment, and for the monitoring and technical tasks regarding equipment related to the IT data center, and will be part of the support team providing 1st and 2nd level support to the users of the ICTS infrastructure and applications, as well as part of the audio / video support team for the scientific activities and seminars. Essential responsibilities include:

  • Provide monitoring and in-house user support related to:
    • all print, scan and copy facilities of the Centre. Communicate with service providers regarding technical issues, service levels and improvements

    • data center equipment including servers, switches, HPC equipment as well as first-level support for backup power equipment and cooling system/equipment

  • Communicate with service providers regarding issues, service levels and improvements.

  • Provide support related to both audio / video equipment and HPC equipment for the various congress, workshops, lectures and training activities.

  • Provide 1st and 2nd level user support team and resolve issues related to networking, clients/servers (Windows, Apple OS & Linux).

  • Collaborate with various ICTP offices and groups in order to troubleshoot and resolve inter-departmental technical issues.

COMPETENCIES (Core / Managerial)Accountability (C)Communication (C)Innovation (C)Knowledge sharing and continuous improvement (C)Planning and organizing (C)Results focus (C)Teamwork (C)For detailed information, please consult the UNESCO Competency Framework.REQUIRED QUALIFICATIONS


  • Completed secondary, technical and/or vocational school.


  • A minimum of three years of relevant work experience in the end user support and with diagnostic tools.


  • Excellent knowledge of technologies related to printers / copiers / scanning equipment, servers, switches, and HPC equipment.

  • Basic knowledge of other data center equipment including cooling and power systems

  • Very good analytical and problem-solving skills, with ability to identify issues and provide options.

  • Initiative and service-oriented to provide quality and timely support and services.

  • Excellent communication skills.


  • Excellent knowledge (spoken and written) of English.



  • Relevant experience in an international environment.


  • Good working knowledge (spoken and written) of Italian.


Please note that for this position UNESCO will not reimburse expenses such as travel in connection with interviews, tests and relocation.


UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.

For more information in benefits and entitlements, please consult ICSC website.


Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.

The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview.

UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.

Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.


UNESCO applies a zero tolerance policy against all forms of harassment.

UNESCO is committed to achieve and sustain gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities, as well as nationals from non-and under-represented Member States (last update here) are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.

UNESCO does not charge a fee at any stage of the recruitment process.

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