Job Description

  The United Nations Development Programme (UNDP) Office of Information Management and Technology (OIMT) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our vision is to develop smart UN facilities which are: Optimal and efficient, Efficient in management and Sustainable, implemented to build modern age UNDP facilities around the globe that are fully aligned with Sustainable Development Goals (SDGs). Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from some 166 countries with UNDP presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team. As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The UNDP/OIMT ICT Engineering Internship Programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-time industry experience by taking interns behind the scenes of the world’s leading Clean Energy and sustainability initiatives, while learning to take into consideration the local context. Being a part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies; our office is located at the UN City in Copenhagen, giving you the opportunity to interact with people outside the UNDP OIMT unit.
Duties and Responsibilities
  • Provide effective Digital Platform Services to Country Office worldwide: OneICTbox, Managed Security Services and cloud-based network infrastructure services;

  • Provide advisory support and liaising with UNDP country offices to implement stable and robust ICT infrastructure through satellite services, firewall services and innovative ICT solutions;

  • Maintain and support in Connectivity monitoring – SNMP;

  • Promote, test and work with Cloud solutions – CISCO Meraki devices;

  • Develop and implement cloud-based unified communication system;

  • Develop Business Applications based on SharePoint Online, PowerApps, PowerBI, together with Data Analytics tools;

  • Service Management models including ITIL Best Practice and a Service Desk, Service Catalogue;

  • Establish guidelines, develop training materials and provide assistance to offices on Problem Solving;

  • Develope theteam`s Knowledge Management (KM) platform;

  • Chaire and participate in global conference call with country offices around the world;

  • Promote the OIMT’s overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions;

  • Hosting webinars and present/explain ICT solutions that are developed in-house to country offices;

  • Work with Microsoft SharePoint applications, design intranet pages to share information with Country Offices;

  • Develop quality focused procedures, instructions and templates from best practice and disseminate through a Practice Community;

  • Support colleagues in administrative assignments and other ad hoc duties.

Competencies
  • Cloud computing: understands the cloud computing strategy and cloud-based infrastructure technologies, apply such knowledge and experience in developing infrastructure setup;

  • Information Security: has knowledge in Information Security to apply in developing infrastructure setup;

  • ICT operation support: has knowledge in ICT operation and support, applying standard practice and guideline in supporting colleagues;

  • Programming Skills: has basic knowledge in developing scripts to automate management/operation tasks;

  • Client orientation: maintains effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction;

  • Process innovation: identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement;

  • Project management: has ability to organize and structure different tasks, good analytical skills in gathering and consolidating data and research for practical implementation;

  • Communication: communicates effectively when working in teams and have a proactive attitude with a goal-oriented mind-set;

  • Collaboration: displays cultural, gender, religion, race, nationality and age sensitivity and adaptability and Interest and motivation in working in an international organization.

Required Skills and Experience
  • You must meet one of the following requirements:
    • You are currently in the final year of your Bachelor’s degree; or

    • You are currently enrolled in a Master’s degree; or

    • You have graduated no longer than 1 year ago from a master’s degree or equivalent studies in the field of Information communication technologies, network and telecommunications, Computer Science, or equivalent.


  • Knowledge in one of the following fields is required: Internetworking, Network management, Microsoft collaboration tools, API programming or similar areas;

  • Knowledge in Internetworking (TCP/IP, firewall, routing/switching, LAN, WIFI, etc.) is an advantage;

  • Knowledge in Unified communication (voice over IP technologies, Microsoft Exchange messaging platform, Cisco Call managers etc.) or Network Monitoring systems (SNMP based) is an advantage;

  • Knowledge in Microsoft collaboration and productivity Tools: Microsoft Office package, MS Teams, SharePoint, O365, Azure or google apps is an advantage;

  • Knowledge in developing API scripts and scripting languages is an advantage;

  • Knowledge with network architecture and network monitoring systems is an advantage;

  • Experience in managing and updating website content is an advantage.

  • Experience with gathering, consolidating and analysing data from databases and reports is an advantage;

  • Interest in developing sustainable solutions for country offices, focusing on ICT and renewable energy

  • Fluent in written and spoken English is required. Working Knowledge of other UN languages is an advantage.

Conditions
  • In accordance with the UNDP Internship policy, UNDP interns are eligible to receive a monthly stipend, with the rate that varies depending on the duty location. The stipend will be paid monthly, and part-time internship arrangements are prorated accordingly.

  • Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or a third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend.

  • Except for the stipend, all other expenses connected with the internship will be borne by the intern, sponsoring government or institutions.

  • Interns are not considered staff members and may not represent UNDP in any official capacity;

  • Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern.

  • The purpose of the Internship Programme is not to lead to further employment with UNDP, but to complement an intern’s studies. Therefore, there should be no expectation of employment at the end of an internship.

  • UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship;

  • The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed;

  • Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship;

  • The intern must provide proof of enrolment in health insurance plan;

  • Interns are not staff members and may not represent UNDP in any official capacity;

  • You are expected to work full time, but flexibility is allowed for your education programme;

  • Eligibility for residency and undertaking internship in Denmark;

  • The intern will have to make his/her own arrangements for internship, travel, VISA, accommodation etc.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
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