UN Women

ICT Assistant

UN Women

Job Description

  UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, Humanitarian Action and peace and security. The 2018-2022 Strategic Note (SN) for UN Women PNG Country Office (PNG CO) builds on results achieved from previous programming cycles; contributes to priorities identified in UN Women’s Global Strategic Plan (2018-2021); is aligned to UN Development Assistance Framework (UNDAF 2018-2022); to Government of PNG’s Vision 2050’s (on Human Capital Development, Gender, Youth and People Empowerment); and to UN Agenda 2030 promise to “leave no one behind”. The SN supports localization of SDGs 1, 5, 10 11 and 16 and is focused on the following thematic priorities:
  1. Strengthening and implementation of a comprehensive and dynamic set of global norms, policies and standards on gender equality and the empowerment of all women and girls;

  2. Women’s leadership, participation in and equal benefit from governance systems;

  3. Women and girls live a life free from all forms of violence; and

  4. Women and girls contribution to and greater influence in building sustainable peace and resilience, and equally benefitting from the prevention of natural disasters and conflicts and from humanitarian action.

Under the overall guidance of the Deputy Country Director and the direct supervision of the Operations Manager, the ICT Assistant executes ICT services in the Country Office (CO) implements ICT Management Systems and strategies, provides daily Technical Support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the Country Office productivity. The ICT Assistant promotes a client-oriented approach. He will work closely with the Information Management Associate to also ensure the SharePoint is well developed, maintained and updated regularly. The ICT Assistant works in close collaboration with the Programme and Operations teams for resolving ICT-related issues.
Duties and Responsibilities
Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures
  • Provide inputs to the development and review of internal ICT policies and procedures as required;

  • Draft ICT annual work plan for the office;

  • Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

Ensure effective functioning of the Country Office hardware and software
  • Install, operate, and maintain all Country Office hardware equipment;

  • Provide advice on the acquisition of hardware supplies,

  • Make routine repairs and change of hardware electronic components;

  • Plan, install and maintain all communication systems including mobile and satellite phones;

  • Install commercial and in-house developed software and related upgrades, anti-virus programmes;

  • Maintain an up-to-date inventory of the software and hardware.

Ensure efficient networks Administration
  • Monitor the network connection on a daily basis to ensure stable and responsive network environment;

  • Configure network printers and provide user access as required;

  • Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;

  • Maintain up-to-date parameters of information for the network clients and electronic mail;

  • Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;

  • Maintain measures for Business Continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities;

  • Manage Local Area Network (LAN) in accordance with UN Women requirements.

Provide web management services
  • Maintain the Country Office web site and Intranet.

Provide administrative support regarding ICT issues
  • Provide technical support in the procurement of new ICT equipment for the Country Office, provide technical specifications and information on best options in both local and international markets, review quotations and bids;

  • Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;

  • Provide ICT support to key events.

Provide technical support and advice to Country Office and Programme Presence staff
  • Diagnose, evaluate, and prioritize requests for assistance from staff in CO and Programme Presence offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues;

  • Liaise with ICT Assistant in HQ for support and guidance;

  • Meet all ICT on-boarding requirements for new staff.

Facilitate knowledge building and knowledge sharing in the Country Office
  • Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;

  • Contribute to the organization of trainings for the CO staff on ICT issues;

  • Synthesize lessons learned and best practices in ICT.

Competencies
Key Performance Indicators:
  • Well maintained and serviced hardware and software;

  • Quality support and advice to clients;

  • Timely web maintenance;

  • Quality trainings and reference materials.

Core Values:
  • Respect for Diversity

  • Integrity

  • Professionalism

Core Competencies:
  • Awareness and Sensitivity Regarding Gender Issues

  • Accountability

  • Creative Problem Solving

  • Effective Communication

  • Inclusive Collaboration

  • Stakeholder Engagement

  • Leading by Example

Functional Competencies
  • Leadership and Self-Management;

  • Focuses on result for the client and responds positively to feedback;

  • Consistently approaches work with energy and a positive, constructive attitude;

  • Demonstrates openness to change and ability to manage complexity

  • Ability to work under pressure and tight deadlines.

  • Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;

  • Strong PC hardware troubleshooting skills;

  • Strong knowledge of video conferencing and telecommunication;

  • Strong knowledge of database packages;

  • Ability to review a variety of data, identify and adjust discrepancies;

  • Ability to provide input to business processes re-engineering, elaboration and implementation of new systems

Required Skills and Experience
Education Qualifications:
  • Bachelor’s degree in Computer Science.

  • Relevant certifications in hardware and software management and applications including Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) is an advantage.

Experience:
  • At least 6 years of progressively responsible and practical experience in network administration, support to management of hardware/software platforms, telecommunications facilities, knowledge of Windows-based/applications;

  • Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP;

  • Ability to preform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported;

  • Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems;

  • Work experience in client support, such as Help Desk or User Support Unit;

  • Work experience in gender equality and Women’s empowerment is an added advantage

  • Work experience with international organizations and/or working with other United Nations Common System is desirable.

Language Requirements:
  • Fluency in written and spoken English as well as in local language (Tok-Pisin) is required;

  • Working knowledge of another official UN language is an asset.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
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