Job Description

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 192 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC or “the Federation”) is the World’s largest volunteer-based humanitarian network. The Federation is a membership organization established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), the Federation is part of the International Red Cross and Red Crescent Movement. The overall aim of the IFRC is to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, Health Emergencies and other crises. The Federation is served by a Secretariat based in Geneva, with regional and country offices throughout the world. The Secretariat is led by the IFRC Secretary General and provides the central capacity of the International Federation to serve, connect, and represent National Societies. The Secretariat’s focus includes providing support to the IFRC governance mechanisms; setting norms and standards; providing guidance; ensuring consistency; Coordination and accountability for performance; knowledge sharing; promoting collaboration within and respect for the RCRC Movement; and expanding engagement with partners. The Secretariat’s headquarter is organized in three divisions: (i) Partnerships, including Movement and Membership; (ii) Programs and Operations; and (iii) Management. The Secretariat has five regional offices, as follows: Americas (Panama City); Africa (Nairobi); Asia/Pacific (Kuala Lumpur); Europe (Budapest); Middle East and North Africa (Beirut).

Job Purpose

The HR Delegate is accountable for providing technical human resources support to national and international IFRC staff within the EVD operation, with a strong clear focus on ensuring IFRC HR rules and procedures are followed within EVD operation, as per Audit recommendations.

Job Duties and Responsibilities

Recruitment, Selection & Placement
• Coordinates the recruitment, selection, and placement process of staff for the operation (job advertisement, interviews and assessment, reference check, selection, job offer).
• Support adherence to the Federation's principles and processes, liaise with National Societies for contracting and funding of Staff on Loan candidates as appropriate.
• Organizes and implements staff orientation sessions for all incoming staff

Training and Learning
• Promotes and stimulates the use of the IFRC Learning platform among staff.
• Monitors the implementation of performance management for all staff
• Contributes to the development of new e-learning activities in the IFRC.

HR Administration
• Facilitate end of contract of employment /requests for extension and appraisals.
• Ensures that all national staff employment related documentation is drafted in line with the DRC labour law (employment contracts, staff regulations, notice letters etc)
• Monitors and ensures appropriate management of exit procedures for all staff
• Contributes to the improvement of briefing and debriefing arrangements.
• Monitors leave management for all staff
• Oversees a safe and secure physical and electronic HR filing system
• Contributes to the preparation of accurate and timely human resources reports.

Staff Wellbeing
• Supervises the Staff Health Officer and, in collaboration with the Africa Region Psychosocial Support Counsellor determines and implements the most appropriate Employee Assistance Programme for the Eastern DRC operation, including Emergency medical procedures, awareness programmes on safe call, physical and mental health promotion, etc.

Relationship Management
• Monitors staff management issues and supports/advises management and staff as appropriate to maintain a good workplace environment
• Ensures that disciplinary matters are treated in accordance with established policies and procedures. Mediates conflict, grievance and harassment cases.

Compensation and benefits
• Maintains updated information on staff salaries, allowances and ensure compliance with current laws and regulations in close collaboration with the Finance Unit.
• Is the focal point with service providers for all employee benefits programs (e.g., retirement plans, leave policies, wellness programs, insurance policies, etc)
• Manages the administration of the social security, pension, and medical insurance schemes for national staff, ensuring timely, equitable, transparent and systematic approvals

National Society HR Development
• Provide adhoc HR Technical Support to DRC Red Cross in creating a professional work environment that offers an opportunity for the welfare, development, and retention of staff through HR best practices.

Supports the EVD Senior Management Team in any relevant task, upon request.


  • Relevant university education in HR or an equivalent of qualifying experience

  • Basic Delegates Training Course (BTC), WORC, IMPACT or equivalent knowledge

  • Masters qualification or equivalent in Human Resource Management is an added advantage


  • Minimum 5 years’ experience working for a humanitarian organisation in the field of HR.

  • Knowledge and experience of IFRC HR rules and procedures

  • Experience of working in Eastern DRC is an added advantage 

Knowledge, skills and languages

  • Project management skills

  • Ability to work in a cross-functional environment

  • Excellent communications skills

  • Ability to work to tight deadlines and handle multiple tasks

  • Ability to work in faced paced, rapidly changing environments

  • Problem Solving skills

  • Fluently speaks and writes in 2 of the following 3 languages: English, Swahili and French.

Competencies and values

Treats all individuals and groups fairly and shows respect for all persons equally, without any distinction
on the basis of nationality, race, religious beliefs, class, political opinions, or any other grounds.
Works in accordance with the Red Cross and Red Crescent Movement’s Fundamental Principles and
Values, in a transparent and accountable manner.
Speaks and writes clearly and effectively; demonstrates ability and willingness to adapt language, tone and style to different audiences; ensures messages are understood; is attentive to others and encourages open, two-way communication. Advocates on behalf of the Federation.
Identifies, understands and meets internal and external customer needs builds productive customer relationships; ensures that services provided are of high quality; takes responsibility for ensuring customer satisfaction and loyalty
Establishes open, candid, trusting relationships; treats all individuals fairly and with respect; behaves in accordance with IFRC values and stated commitments; maintains high standards of integrity.

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