Bill & Melinda Gates Foundation

HR Coordinator (Global Operations)

Bill & Melinda Gates Foundation

Job Description

  The Platforms Team provides a foundation of client and administrative support by offering HR operational, consultative, technological or administrative assistance. The group is comprised of 4 sub-teams including HR Global Operations (HRGO), HR Managers, HR Business Analysts, and HR Administration. This position will sit on the HR Global Operations sub-team and report to the Senior Manager, HR Global Operations & Administration. The HRGO team is a collection of highly skilled, dedicated, and passionate individuals who collectively partner to coordinate complex tasks and manage sensitive information. Therefore, team fit is integral, and candidates should demonstrate a similar level of passion for the role and excitement to join the team. Leadership & Culture Our culture shapes our choices about what we do and how we do it. We believe that energized people, working well together, fueled by great leadership in an inclusive environment can do extraordinary things. We expect foundation employees to intentionally and consistently embody our four agreements; show respect, offer trust, be transparent, and create energy. Position Summary The Coordinator, HR Global Operations (HRGO), serves as a primary contact to foundation staff, resolving inquiries and requests for HR related transactions. This role ensures efficient and accurate execution of a variety of HR Operational Activities that are associated with the lifecycle of employees and contingent workers. The coordinator understands and interprets HR policies and programs to provide exceptional service on a variety of tasks. They also serve a critical role in handling HR employee data in Workday and personnel files. A coordinator is a subject matter expert in at least one HR center of expertise and/or HR program managing critical issues, solving them and, when necessary, raising appropriately for final resolution. In addition, aptitude for proactive identification and implementation of process improvements would be a requirement of the role. Close collaboration with peers to continuously evaluate and improve operational efficiency and effectiveness is imperative for success in the position! Key Responsibilities
  • Responds to, and efficiently resolves, inquiries from employees and managers relating to HR policies and programs, maintaining strict confidentiality as needed

  • Partners and collaborates effectively across HR and with other relevant operational staff (HR Managers, Talent Acquisition, Benefits, IT, legal, etc.)

  • Appropriately tracks and manages inquiries and requests from employees and HR colleagues in relevant systems; adheres to established service level agreements

  • Supports the Analysis of HRGO services and transactional data to identify ways to constantly improve effectiveness and efficiency, while partnering with key stakeholders

  • Understands and triages sensitive issues requiring additional escalation; Proactively engages other partners to inform decisions.

  • Handles employee and position data in Workday including Data Entry, integrity, auditing and reporting; keeps all relevant HR systems updated real-time as required for role

  • Assists in developing deliverables and monitoring status, including document creation, presentation preparation, logistical support, and SharePoint management

  • Assists with training new members of HRGO, or other relevant staff, on areas of SME

  • Participates as an HRGO representative on relevant projects and initiatives when requested

  • Participates in system testing and enhancements, coordinating with Business Analyst team

  • Keeps informed and updated on relevant HR policies, systems and procedure as instructed

Core Knowledge and Skills
  • Strong planning, execution, Coordination and organizational skills; very proficient at independently prioritizing and multi-tasking to achieve results

  • Proficient user of Workday (data entry, integrity, auditing and reporting and other HR systems including Zen Desk and SharePoint

  • Demonstrated ability to understand, interpret, and explain HR policies, programs and processes

  • Customer oriented service experience with demonstrated track record of collegiality

  • Advanced abilities with Office suite of applications including Outlook, Excel, SharePoint, Teams

  • Ability to access and utilize data across multiple tools and systems in a timely manner

  • Excellent oral and written communications skills requiring diplomacy, discretion and good judgement

  • Ability to maintain confidentiality when dealing with employee requests and issues

  • Highly collaborative and interpersonally effective; able to interact with individuals from varied backgrounds, communication styles, and positions internally and externally

  • Makes sound and timely decisions based on span of responsibility

  • Already demonstrating, or capable of becoming, a subject matter expert in one or more HR system and/or tool used by the foundation

  • Ability to train and mentor others to use HR systems or tools

  • Detail orientation and dedication to accuracy

  • Strong problem-solving skills and ability to deal with ambiguity

Education and Experience
  • Bachelor's degree preferred and 3-5 years of relevant work experience

As part of our standard hiring process for new employees, employment with the Bill and Melinda Gates Foundation will be contingent upon successful completion of a background check.

The Bill & Melinda Gates Foundation is dedicated to the belief that all lives have equal value. We’re committed to creating a workplace where employees thrive both personally and professionally. We also believe our employees should reflect the rich diversity of the global populations we aim to serve—in race, gender, age, cultures and beliefs—and we support this diversity through all of our employment practices.
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