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Program I Department SummaryMercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of approximately 450 people working in Eastern DRC. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu, South Kivu and Ituri. Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development. Mercy Corps DRC’s humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo with multi-purpose cash assistance and emergency WASH support to displaced and host populations. Mercy Corps is currently implementing a Development Food Security Activity (DFSA) in Kabare and Kalehe territories, South Kivu province, funded by the USAID Office of Food for Peace. The USAID-South Kivu Food Security Project (FSP-Enyanya) covers a 5-year period (October 2016- September 2021) and is implemented by a consortium of five NGOs for which Mercy Corps is the prime. The program aims to ensure that households and communities in the targeted areas improve their food and nutrition security and economic well-being. The program works across the three different purposes agricultural livelihoods and market integration (P1), maternal and child health and nutrition-MCHN (P2), and effective governance (P3), with a primary focus on women and youth. The program will reach more than 200,000 participants. FSP is at a strategically important cross-road with highly complex reporting requirements, MEL Capacity Building needs across MEL and technical teams and a potential for strategic influence with agency and donor stakeholders.
General Position SummaryThe Monitoring and Evaluation Director will support Mercy Corps’ USAID- Funded Development Food Security Activity (DFSA) implemented in DRC. The MEL Director will provide high-level technical and strategic leadership, management and capacity building for MEL teams oversight of information management and practice of adaptive management techniques across the program. The role will supervise MEL consortium staff members responsible for the proper collection of qualitative and quantitative data from FSP staff, partners and community outreach workers. The role will also represent Mercy Corps and FSP with USAID’s M&E departments in Kinshasa and Washington DC, in coordination with the Mission and Mercy Corps HQ. Overall the MEL Director is responsible for ensuring FSP adheres and exemplifies and evidence-based approach through the design, management and oversight of highly specialized MEL data flows that report against program indicators across the FSP consortium. The FSP MEL Director will work closely with FSP team members and consortium partners and will be responsible to share learnings and best practices at the mission and HQ level.
Essential Job ResponsibilitiesSTRATEGY AND PLANNING Through the lens of a data-driven and evidence-based approach to programming ensure that program managers, and sector experts are using data to make informed programmatic decisions through the following mechanisms:
- Provide Advisory Services to the DCOP-Programs, COP and program managers to ensure that sectoral strategies and work plans are well-aligned with desired program outcomes and prioritize overall program effectiveness
- Guide Program Design and operational strategies through the development, evidence-based reflection on, and adaptation of the program Theory of Change (TOC).
- Capitalize on successes in the FSP MEL system to help advance the development of mission level and global MEL best practices in complex programs in Mercy Corps
- Liaise with other USAID implementing partners where appropriate to improve collective program performance and quality
- Identify and seize opportunities to help inform evidence-based donor decision-making about program replications, extensions and approaches to design and implementation
- Develop key learning questions with technical teams and install qualitative and quantitative systems to generate evidence for strategic learning and adaptation in FSP
- In collaboration with focal points from the global Mercy Corps MEL team, identify and seize opportunities for strategic learning and adaptation through applied research
- Facilitate program performance reviews, reflections and Collaborate, Learn, Adapt (CLA) sessions with relevant program stakeholders to adapt intervention approaches and implementation practices to optimize program quality and performance
- Supervise a team of 15 consortium-level MEL staff who while guide the implementation of data collection by the MEL team, program staff, consortium partners and extension workers
- Build the MEL team’s capacity in complex MEL processes, such as study design, sampling, Analysis, data literacy and evidence-informed decision-making.
- Develop and maintain monitoring work plans to ensure that all indicators are measured in an appropriate and timely manner
- Ensure appropriate Talent Management and capacity building mechanisms to maintain excellency in the MEL team’s technical performance
- Develop and maintain required USAID/FFP M&E products, including theories of change, the logical framework, indicator performance tracking tables, performance indicator reference sheets, MEL staffing plans, capacity building plans, survey and study scopes of work (SOWs) and others as requested, in compliance with the Mercy Corps MEL Policy and the USAID/FFP M&E Policy and Guidance
- Design, implement and report on annual participant-based surveys (PaBS), including multi-stage cluster sampling, survey implementation, descriptive statistical analyses and advanced statistical analyses as appropriate
- Oversee the design and implementation of agile data collection, storage, processing, analysis, visualization and reporting systems for around 170 constantly changing indicators
- Use relevant data science concepts, processes and tools to streamline information management workflows in a way that enables efficiency, traceability and ownership by national team members
- Promote the appropriation of appropriate qualitative and quantitative data collection, processing, analysis and visualization tools by national team members to improve the efficiency, reliability and effectiveness of evidence generation in FSP
- Liaise with the Gender and Youth Advisor to ensure that gender, age, Do No Harm and other relevant considerations are effectively integrated into the design and implementation of MEL workflows
- Ensure compliance with security procedures and policies as determined by country leadership
- Proactively ensure that team members operate in a secure environment and are aware of applicable policies
- Masters in social science, public health, statistics, international development or related field required
- 5-7 years of experience in MEL or related field; field experience in Sub-Saharan Africa or other high-risk contexts preferred.
- Experience as MEL lead in complex USAID programs required. Experience working with DFSAs, DFAPs or MYAPs, strongly preferred.
- Experience working in Agriculture, value chains, nutrition, health, WASH, governance, conflict resolution, gender, youth, SBCC and resilience programs desired.
- Excellent skills in tool design, data collection and management using CommCare required.
- Proven experience and skills in research and evaluation design, implementation and reporting required.
- Excellent quantitative analysis skills using STATA and Tableau required. Excellent Excel and intermediate R and SQL skills are desirable.
- Excellent skills in qualitative methods required. Experience working with MaxQDA or Atlas.ti is a plus.
- Excellent listening, interpersonal, communication, reflection and networking skills and the ability to work with diverse team members required.
- Demonstrated ability to facilitate training and capacity building, such as workshops, coaching and mentorship required.
- Demonstrated analytical and problem-solving skills and the ability to simultaneously focus on details and the bigger picture are required.
- Fluency in English and French required.