British Red Cross

Emergency Response Operations Manager

British Red Cross

Job Description

Emergency Response Operations Manager

Location: North of England, Newcastle (flexible location will be considered for a suitable candidate)

Contract type: Permanent

Hours per week: 35

Salary: Circa £27k- £36k per annum (DOE)

About the role

If you are experienced in emergency response and are keen to lead an amazing team of staff and volunteers who really make a difference to the lives of vulnerable people, this could be for you. We have a fantastic opportunity for an organised and motivated individual to join our Emergency Response team as an Operations Manager.

You will oversee and lead the day to day function of all aspects of British Red Cross emergency response services. These services focus on supporting people during a crisis in the initial response phase, helping them transition to recovery, and developing preparedness and resilience amongst individuals and communities to help cope with crises should they occur.

Reporting to the area director, this role supports the overall management and strategic direction within the area and is a key part of a national team driving growth, continuous improvement and development of our services. Services are developed and implemented within the framework of national guidelines and to national expectations, but flexed to meet local needs. The success of this post will be demonstrated by an increase in our abilities and capacity to respond through an enhanced volunteer base, involvement in emergency planning functions with our partners, productive partnerships and will enhance the reputation and influence of British Red Cross in the field of emergency and crisis response.

About the team

The Independent Living & Crisis Response service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

About the person

To be successful in this position you must have the following skills and experience:

  • Educated to ‘A’ level (or equivalent by experience)

  • Experience of managing staff, volunteers, services and projects

  • Experience of working in an emergency response environment and with external partners in this field

  • Experience of delivering high quality services to people in need

  • Excellent leadership and people management skills

  • Understanding of how to improve service quality for the benefit of users

  • Comfortable working in a pressured and busy environment

  • Outcomes and solutions focused; collaborative approach

  • Organisational skills - planning, managing and monitoring own and others workload

  • Public speaking and presentation skills

  • IT literate. Experience of using Outlook, word processing, presentation and spread sheet packages

  • Ability to prepare, manage and monitor budgets

  • Excellent time management skills – ability to respond to and prioritise a range of competing demands.

  • Driving Licence and access to own vehicle

Closing date for application is 23.59 on the 12th of July 2020 with interviews to follow.

Should you have any questions on this role please email us at or call us on 0300 004 0554 quoting reference REQ0000030CA  

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays)

  • Option to buy an extra 5 days annual leave

  • Up to 6% contributory pension

  • Flexible working policy

A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

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