Mercy Corps

Director of Operations (Micromentor)

Mercy Corps

Job Description

Full-time / Regular / Exempt / Portland, Oregon (remote U.S. flexible) Current unrestricted authorization to work for any U.S. employer is required Starting salary, dependent on experience, will be $78-90K

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team

MicroMentor is an initiative of Mercy Corps’ Innovations Team. MicroMentor connects entrepreneurs and business mentors on an easy-to-use social platform that strives to overcome geographical limitations and deliver business resources at scale to under-resourced communities around the globe. At MicroMentor we are committed to creating a world where entrepreneurs have the opportunity to pursue a thriving future for themselves, their families and their communities. And, we give professionals and business people alike, an avenue to pay it forward. Through the power of mentoring, we empower MSMEs, Micro, Small and Medium Enterprises to create economic opportunity and jobs. We are the world's largest network of free business mentoring and a place where underserved entrepreneurs find the help they need for their businesses to survive and grow. MicroMentor has an expanding community, looking to add an additional 100,000+ entrepreneurs to our global community and 33,000+ mentors. Entrepreneurs matched with a mentor have shown significant results in terms of improved job creation, business survival, and revenue growth. Our team is diverse, driven, hardworking and highly committed to the mission of helping small businesses thrive through mentoring and about Mercy Corps’ mission to support our worldwide team that’s improving the lives of 19 million people in 40+ countries.

The Position

Our expanding social enterprise is seeking to hire a Director of Operations to join our team. You will be the functional “chief of staff” to our MicroMentor Executive Director and in charge of providing inspired leadership for the operations of the MicroMentor program and team. This role will involve keeping us on track for results performance, making important policy and strategic decisions, and developing and implementing operational policies and procedures. You will also be assisting the MicroMentor team’s Recruitment department with hiring, when necessary, and helping to promote a company culture that is inclusive and encourages morale and performance.

Essential Responsibilities

STRATEGY, PLANNING & OPERATIONS ● Partner with the ED to make important policy, planning, and strategy decisions. ● Develop a system to track and report on Objectives & Key Results (OKR). Monitor performance, improve processes and policies as needed, and implement improvements. ● Coordinate, manage, monitor and assess team capacity and effectiveness for top performance and work-life balance. ● Work with the Board of Directors to determine and communicate plans for short and long-term goals. ● Identify and address gaps and opportunities for MicroMentor. ● Oversight and Coordination of weekly/monthly performance reporting. ● Work with the MicroMentor team to lead procurement functions. ● Assist sales team with Fee for Service contracting functions. ● Develop and manage an RMS (Records Management System). FINANCE SUPPORT FUNCTIONS ● Partner with the Finance Manager in budgeting, reporting, planning, and auditing. ● Utilize financial data to improve profitability. ● Plan effective strategies for the financial well-being of the MicroMentor venture. ● Review and support Global Programs Team to ensure adherence to Mercy Corps and donor policies and procedures. TALENT, SAFEGUARDING AND DIVERSITY ● Assist Talent Team with recruiting when necessary. ● Help promote a company culture that encourages top performance and high morale. ● Support team communication to enhance collaboration and transparency. ● Collaborate with the People Team to promote staff access to high quality learning opportunities, with a special emphasis on national team member development. ● Manage on-boarding of team members, ensuring they are set up for success and familiar with agency systems, procedures, and protocols.


● Assess operational risks and potential sources of losses as a result of personnel, procedures, systems, and external events. ● Work closely with the Finance and Compliance Manager to ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. ● Engage with Mercy Corps colleagues in Ethics and Assurance, Gender Diversity and Inclusion, and Internal Communications teams to support and represent the MicroMentor team.

Minimum Qualification & Transferable Skills

● Bachelor’s degree or equivalent experience in operations management or related field. ● 5-7+ years’ experience in operations, strategy, coordination of budgets and Financial Reporting, Change Management, and team leadership; experience in a tech or start-up environment a plus. ● Experience in OKR framework and reporting on results. ● Excellent communication skills. Demonstrated expertise with internal communications, project & portfolio management ● Strong understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management. ● Experience in change management and organizational development is beneficial. ● Experience working with diverse and geographically dispersed teams. ● Ability to build consensus and relationships among managers, partners, and employees.

Success Factors

Successful candidates will be a self-directed strategic thinker, with a passion for technology and/or social enterprise. They forge strong professional relationships and effective partnerships. They are a proven team leader and innovator, adept at identifying sound business solutions, and a thoughtful team builder and motivator. Big-picture vision and an eye for details are a must.

Living Conditions / Environmental Conditions

The position is based in Portland, Oregon, USA -- or remote U.S. with availability during Pacific Time Zone business hours. It requires up to 20% travel to support Country Programs and for Fundraising and partner visits/events. This may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate Child Abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the Design, monitoring and evaluation of our field projects.
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