Division SummaryThe vision of the foundation’s U.S. Program (USP) works to ensure that everyone in the US has access to life-changing opportunities. That’s why our primary focus in education is ensuring that all students – especially Black, Latinx, and low-income students – have an opportunity to earn a degree or certificate that prepares them for a successful career and life. But often, education isn’t enough. Factors outside of schools and the classroom have an enormous impact on a student’s success. That’s why we’re also supporting efforts by public officials and community groups to better understand and advance economic mobility, leading to permanent ladders out of poverty for families and communities, such that race, ethnicity, and income are no longer predictors of outcomes. We hope to help break the intergenerational cycle of poverty that prevents families and communities from opportunities to reach their full potential by making sure our work helps more students get on track to obtain a postsecondary credential with labor market value such that race, ethnicity, and income are no longer predictors of outcomes Office of the President Summary The USP Office of the President (OOP) aims to amplify US programs’ impact by aligning and delivering cross-team strategic and operational resources and insights while fostering a high integrity culture. Our mission is to:
- Ensure optimal impact of division programs and operations, and high standards of stewardship through performance management and the strategic allocation of resources.
- Deliver division-wide supports to program teams to bolster capacity and drive the implementation and associated Change Management of programmatic and operational initiatives.
- Partner with program teams to ensure alignment of strategic priorities (programmatic and operational) and actively establish understanding of USP progress and learning across USP and foundation leadership.
- Orchestrating change and learning with agility and rigor for collective success
- Strengthening strategic thinking and planning
- Fostering a high integrity culture
Job Description SummaryThe Deputy Director, OOP is primarily responsible for three key things: 1. Leading the operations function within the Office of the President, including division-wide approach to:
- internal communications and change management
- learning, Knowledge Management and onboarding
- business partner engagement, and
- strategy, planning and performance management alignment
- Partner with centralized Operations, in both advising and implementing foundation-wide initiatives. Act as a liaison between the program and Operations (e.g., HR, Finance, Financial Planning and Analysis, Contracts, IT) with regard to business processes and related systems and tools. Lead US Program teams to conceptualize, plan, and deploy division-wide initiatives.
- Work with program staff to identify process gaps and inefficiencies that impede effectiveness. Act as a thought partner and lead planning and execution of cross program and operational projects. Ensure seamless bridge between USLT strategic direction and USP Business & Operations team initiatives and decision-making.
- Work to ensure appropriate alignment, effective collaboration, and timely, relevant communication and team management across the USP enterprise and foundation. Oversee and support USP LT activities, staff engagements and division-wide meetings.
- Lead USP onboarding for new team members across the division. Develop USP learning strategy aligned with divisional priorities and aiming for equitable employee experiences across the division. Develop and implement cross-cutting knowledge management practices.
- Leading, planning and executing comprehensive and complex set of initiatives and projects
- Identify insights and/or processes and mechanisms needed at the USP division level around key themes, connection points, synergy and opportunities for shared learning across PSTs and functional teams.
- Create oversight across PST/FST performance and goals in order to best capture learning and insight.
- Pinpoint opportunities for data, research and modeling at the USP division level, in partnership with other colleagues.
- Partner with relevant Program Manager to lead rhythm of business processes at the division level, including portfolio reviews, annual planning and strategy reviews.
- Establish and deliver a set of value-add services to support programmatic and functional leadership and teams, enabling them to realize greater impact
- People Management: Lead team to deliver on operational objectives of OOP and of this role, including support of co-chair engagement, annual engagement plans for the president, strong key partner relationship management across the division, and effective use of technology and tools to magnify impact in the division. Develop the talent needed to achieve our goals. Activities include ensuring successful employee onboarding, communicating performance expectations, creating goal alignment, integrating project and change management, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, and recognizing achievement and lessons learned.
- Diversity, equity and inclusion: Prioritizes diversity, equity, and inclusion and acts on these priorities by fostering diverse, equitable and inclusive practices to create a work environment where everyone can do their best work in contributing towards our impact. Seeks input from and values the uniqueness of people of different groups and cultures. Challenges practices or policies that may be exclusionary. Support development of DEI strategy for Office of the President.
- Demonstrated ability to lead people and teams to effectively achieve clear, yet complex goals and objectives.
- Demonstrated ability to work with efficiency, diplomacy, and flexibility particularly as part of a team and with strong judgment and discernment. Experience working on teams with diverse cultural and professional backgrounds.
- Ability to balance disciplined execution against strategic priorities and flexibility to pursue opportunities that emerge.
- Ability to build, negotiate and mediate complex relationships in a matrixed environment.
- Strategic agility across the dimensions of the work; ability to clearly layout strategy and analytically align goals and tactics that are actionable with deep understanding of the critical drivers of strategy.
- Exemplary written and verbal communication skills; ability to effectively facilitate, manage and summarize divergent points of view to advance the thinking of the group, synthesize and effectively communicate key takeaways for diverse audiences
- Demonstrated Program Management skills and a successful track record of leading multiple projects at a time. Provide thought partnership on project definition, planning / scoping the work, organizing and designing appropriate solutions.
- Excellence in using informal influence and non-positional leadership to accomplish work, ability to build trust, is a team leader and player who motivates and educates other team members and understands the value of and excels at interpersonal relationship building.
Education and Experience
- Advanced degree with 10+ years of experience or equivalent experience
- Proven track record of developing strategy, driving effective communication, alignment and collaboration across multiple teams or business units
- Demonstrated ability to lead through influence rather than authority
- Successful experiences in facilitating operational alignment in a complex, expanding matrixed organization
As part of our standard hiring process for new employees, employment with the Bill and Melinda Gates Foundation will be contingent upon successful completion of a background check.The Bill & Melinda Gates Foundation is dedicated to the belief that all lives have equal value. We’re committed to creating a workplace where employees thrive both personally and professionally. We also believe our employees should reflect the rich diversity of the global populations we aim to serve—in race, gender, age, cultures and beliefs—and we support this diversity through all of our employment practices.