American Heart Association (AHA)

Customer Care Representative

American Heart Association (AHA)

Job Description

This job opportunity is located in Richardson , Texas Overview Are you ready to join an organization where you can make an extraordinary impact every day? Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely. This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact. Responsibilities The American Heart Association (AHA)/American Stroke Association (ASA), selected over the last six years as one of the best Nonprofits to work for (#3 in 2015) has an excellent opportunity for a Temporary Customer Care Representative in our National Engagement Center office located in Richardson, TX . This temporary position will last approximately two - four months. Start date is January 13th. The hours of operations are 8.30AM-5.30PM, Monday-Friday. The hourly rate of pay is $15.00 an hour. Your responsibilities will primarily focus on thanking and supporting volunteers in their recruitment and Fundraising activities. You will contact each Volunteer several times prior to the event to ensure that the volunteer has information to ensure a successful and profitable outcome. Other responsibilities include:
  • Establish an ongoing support relationship and educate the volunteer on aspects of fundraising:

  • How to encourage others to join a Heart Walk team

  • Instruct volunteers on how to create a Heart Walk or Jump Rope for Heart page

  • Instruct volunteers how to post on Social Media

  • Make routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk, youth activities or advocacy issues.

  • Follow up on previous calls to maintain an ongoing support relationship.

  • Use multiple software programs for tracking contact information and interactions.

  • Positively respond to customer requests on AHA/ASA programs and promote our mission by engaging and cultivating all customers through healthy-living email messages.

  • Provide information to develop and change the customer’s mindset and behaviors regarding cardiovascular disease and stroke with a focus on building relationships, thereby increasing customer satisfaction and loyalty.

  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff, as well as processing online donations (general, tributes, and/or memorials) for customers.

Want to help get your resume to the top? Take a look at the experience we require: Qualifications
  • High school diploma or Equivalent

  • At least six months customer interaction experience including managing accounts/clients and demonstrating strong customer satisfaction focus.

  • The ability to multitask by simultaneously navigating several software programs and the Internet is required.

  • Exceptional communication skills, both verbal and written, including typing accuracy.

  • Critical thinking and problem-solving skills to delight our customers.

Preferred skills:
  • College degree, preferred.

  • Interest and knowledge in health, fitness or Nutrition.

  • Familiarity with medical terminology and pronunciation.

  • Knowledge of the American Heart Association and the American Stroke Association.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention. Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife EOE Minorities/Females/Protected Veterans/Persons with Disabilities Location US-TX-Richardson Posted Date 39 minutes ago (1/7/2020 10:12 AM) Requisition ID 2020-5584 Job Family Group Customer Engagement Job Category Administrative/Clerical Additional Locations US-TX-Dallas Location: Richardson , TX American Health Associasion (AHA) does not indicate an expiration date for Vacancies. Please apply timely not to miss an opportunity.
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