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Program / Department SummaryMercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of around 500 people working in North and South Kivu, with the overall country goal to support vulnerable communities through crises, while fostering programs that build resilience and promote long-term change. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu and South Kivu. Mercy Corps’ key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to: 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development. Mercy Corps DRC’s humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo. With funding from humanitarian donors including ECHO, OFDA, DFID and UN-donors, the humanitarian portfolio continues to expand in order to provide multi-purpose cash assistance and emergency WASH to displaced and host populations. An Ebola virus outbreak has recently been confirmed in Beni area of North-Kivu province. Mercy Corps is working in close coordination with other actors and is implementing a WASH response with other partners. All Mercy Corps interventions in DRC are implemented in a conflict and gender sensitive manner.
General Position SummaryThe County Safety and Security Manager will manage all aspects of the Country Safety Risk Management (SRM) system. The CSSM, in consultation with local safety staff and program managers, is expected to pursue the following objectives in his/her daily work:
- Manage the Security Safety Risk Management (SSRM) process
- Develop and supervise the implementation of area Safety Management policies, protocols and procedures
- Perform Security Safety Risk Assessments (SSRAs) and supervise the implementation of mitigation/ prevention measures
- Oversee the information management, analysis and reporting process for all area of operations
- Maintain relevant safety documentation, data and records for the areas of concern
- Facilitate and deliver safety-related training to local and international staff
- Mentor and provide technical supervision to Deputy Security Manager and/ or Security Officers
- Develop the capacity of, and coordinate, the Security Management Team in the DRC
- Act as the focal point for contractual and procurement issues related to security & safety risk management.
Essential Job ResponsibilitiesSECURITY Systems Management
- Perform area-specific SSRAs and conduct Security Safety Level assessments.
- Advise Program and Heads of Offices on available Security Safety Management Strategies, including the transfer, avoidance, acceptance and/or control of risks.
- Develop and supervise the implementation of Security Management Plan (SMP), including Local Security Plan; Security briefing Board (SBB), Standard Operating Procedures (SOPs); Contingency Plans (CPs); mitigation action plans; and Minimum Operating Safety Standards (MOSS).
- Develop, update and supervise the implementation of security/ safety improvement action plans for each filed locations
- Develop area-specific Contingency Planning. Is aware of Crisis Management guidelines, and will serve on the crisis management team.
- Assist in the management and resolution of safety incidents and provide timely and accurate incident reports
- Provision of regular analysis, statistics and reporting on key developments within the area of operations
- Tailored analysis and assessments, including SSRAs, on specific areas, themes, issues or scenarios
- Is primarily responsible for humanitarian access strategies and developing these with colleagues in the context of program operations.
- Establish and maintain a list of contacts throughout the area of interest
- Maintain and update the incident tracking database in the area of operation, and provide trend/pattern analysis
- Provide advice on program development and implementation, including program assessments
- Identify potential scenarios, indicators of change and key decision points
- Oversee the implementation of field travel SOPs and planning
- Focal point for safety co-ordination between relevant actors within the area of operations
- Attend INSO, OCHA, UNDSS and other relevant external fora
- Establish a network of contacts and represent MC at security meetings
- Participate in the SMT in the event of a critical incident or crisis
- Provide operational safety briefings and orientation to all new and visiting staff
- Brief new international and non-local staff on specific cultural norms and behaviors
- Train local safety staff in the delivery of establish safety training modules
- Organize and coordinate the delivery of Personal Security Safety Training (PSST) on a quarterly basis
- Brief SMT members on their responsibilities and ensure alternate members are available and briefed
- Quality assurance of safety-related policies, protocols, procedures and regulations
- Assist logisticians and administrators with the procurement, delivery and control of security/ safety equipment
- Act as the security focal point for telecommunications systems, including radios, tracking devices and satellite phones
- Coordinate and directly supervise all field visits outside of the office
- Supervise all travel authorizations for permanent and visiting international staff Brief all incoming staff and visitors
AccountabilityReports Directly To: Director of Operations Works Directly With: Head of Offices, Operations Managers, Directors and Program Managers. Regional Advisor" id="link" class="link">Security Advisor
Knowledge and Experience
- BA/BS degree in a relevant field, masters preferred
- 3-5 years’ experience as a Head of Office, Security Manager or Operation Manager in high risk countries
- Security management experience with a proven ability to develop and implement effective and contextualized protocols and systems
- Detailed knowledge of radio and other telecommunications systems
- Experience with critical incident management
- Experience with delivering security-related training
- Proven ability to prioritize tasks and meet deadlines
- Stable and robust character, team-player
- Excellent communication skills
- Required fluency in written and spoken French or Swahili, and English
- Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies.