United Nations Children's Fund (UNICEF)

Consultant (Knowledge Management, Support Covid-19 Documentation & Km Strategy Implementation, Learning & Knowledge Exchange)

United Nations Children's Fund (UNICEF)

Job Description

The Division of Data, Analytics, Planning and Monitoring (DAPM) formally came into existence as of Aug 1, 2019, including the Section of Learning and Knowledge Exchange (LKE) as one of its components. LKE guides and advises all parts of the organization on their knowledge management (KM) work. The Section develops and encourages the adoption of tools and guidelines on capturing, sharing, and using knowledge that is critical to UNICEF’s work including through UNICEF’s Knowledge Exchange Toolbox. At the organizational level, LKE have been the main advocates for effective knowledge management and, after having led the development of UNICEF’s first ever Global Knowledge Management Strategy (the Strategy), are now leading its implementation. Additionally, LKE is supporting UNICEF’s Secretariat for Covid-19 with Coordination, facilitation of cross-organizational peer learning, and methodological support to country, regional and HQ-based offices documenting UNICEF’s response to COVID-19 and the early lessons from it. Consultancy Title: Knowledge Management Consultant to Support COVID-19 Documentation & KM Strategy Implementation Section/Division/Duty Station: Learning and Knowledge Exchange/Division of Data, Analytics, Planning and Monitoring/New York (home based) Duration: 1st October 2020 – 31st March 2021 About UNICEF If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports Child Health and nutrition, good water and sanitation, quality Basic Education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries. BACKGROUND The Division of Data, Analytics, Planning and Monitoring (DAPM) formally came into existence as of Aug 1, 2019, including the Section of Learning and Knowledge Exchange (LKE) as one of its components. LKE guides and advises all parts of the organization on their knowledge management (KM) work. The Section develops and encourages the adoption of tools and guidelines on capturing, sharing, and using knowledge that is critical to UNICEF’s work including through UNICEF’s Knowledge Exchange Toolbox. At the organizational level, LKE have been the main advocates for effective knowledge management and, after having led the development of UNICEF’s first ever Global Knowledge Management Strategy (the Strategy), are now leading its implementation. Additionally, LKE is supporting UNICEF’s Secretariat for COVID-19 with coordination, facilitation of cross-organizational peer learning, and methodological support to country, regional and HQ-based offices documenting UNICEF’s response to COVID-19 and the early lessons from it. In coordinating the documentation of UNICEF’s COVID-19 response and its early lessons and the implementation of the Strategy, LKE works with cross-organizational teams and offices from HQ, regional, and country levels. For both areas of work the consultant will work on supporting LKE’s KM Specialist with the organization of the peer learning and knowledge sharing events, the management of the online communities in Yammer dedicated to the two initiatives, and with the creation and development of SharePoint sites where all the knowledge products and key guidance and information will be hosted. Terms of Reference / Deliverables While the work on the COVID-19 documentation and the KM Strategy are related, the scope for each will be described separately for better clarity. COVID-19 Documentation   The consultant will work under the supervision of LKE’s KM Specialist in coordinating and facilitating a knowledge management group on documenting UNICEF’s programmatic response to COVID-19 and the early lessons. The group has five areas of work:
  • Documentation approaches and methodological quality,

  • Knowledge sharing and peer support,

  • Easy access to emerging lessons and related knowledge products,

  • Use of early lessons and related knowledge products,

  • Identifying connections with other relevant initiatives within the Secretariat and beyond relating to COVID-19.

The consultant will contribute to all five areas of work by:
  • Keeping track of the documentation approaches being used by the different offices,

  • Facilitating the knowledge sharing and peer support both by managing the Yammer community and supporting the organization of live online sessions,

  • Supporting the creation of a section on UNICEF’s COVID-19 internal site dedicated to lessons learned and other products generated through documentation while ensuring that these products meet established quality standard,

  • Keeping track of the knowledge products generated by the documentation work and providing a periodical overview of the sectoral areas and regions covered.

Global KM Strategy  The consultant will be working closely with LKE’s KM Specialist coordinating the implementation of the Strategy. In doing this, the focus will be on managing the online community in Yammer dedicated to the project, supporting the organization of online meetings and webinars, and contributing to the communications activities to the larger UNICEF audience. As part of the community management, the consultant is expected to:
  • Track and manage the membership list,

  • Onboard new members,

  • Facilitate online conversations, peer support, and knowledge sharing,

  • Send out weekly updates.

In supporting the organization of online meetings and webinars, the consultant will:
  • Encourage attendance,

  • Support the logistical aspects,

  • Contribute to the facilitation and participants’ engagement during the meetings/webinars,

  • Analyze attendance and participation and generate reports,

  • Provide recommendations on how to improve meetings/webinars.

As a contributor to the communications work around the Strategy, the consultant is expected to:
  • Contribute with creative ideas,

  • Identify stories worth sharing,

  • Write-up stories for the intranet site.

The consultant will also support specific priority teams. Most of this work will be concentrated on supporting the team working on the development of the development the one-stop-shop site in Modern SharePoint. To achieve this, the consultant will be working with the KM specialists and focal points from across the organization who will form a team around the KM Strategy’s priority this project is part of. It is expected that the consultant implements the decisions taken by the team while also providing her/his recommendations based on previous experience. The work will include not only the development of the site and its component but also the collection of its content, particularly of existing good practices and UNICEF staff who have experience and expertise with the KM approaches featured in the site. The position is home based and it doesn’t require any travel. Qualifications 1) Education 2) Work experience
  • At least five years of work experience in knowledge management and related areas (Information Management, learning, community management, communication).

  • It is preferable that the individual has experience with, or in, multilateral institutions.

  • Knowledge of international development and humanitarian work is essential.

3) Competencies
  • Expertise in developing sites in Modern SharePoint, especially knowledge portals.

  • Keen sense for visual Design, website navigation, and user experience.

  • Expertise in community management, organization of webinars, and assessing the quality of knowledge products is highly desirable.

  • Excellent written communication in English, especially for online publishing.

  • Basic ability with visual design and video editing is a plus.

  • Strong organizational, planning, and analytical skills.

  • Good judgment, initiative, high sense of responsibility, tact, and discretion.

  • Must be able to juggle multiple simultaneous projects with flexibility to shift priorities in a consensus environment.

  • Takes ownership and initiative and can work both independently and effectively in a team environment.

  • Strong interpersonal and relationship-building skills in interacting with colleagues at all levels.

  • Demonstrated cultural sensitivity and ability to establish harmonious working relations in a multicultural environment.

Requirements:
  • Completed profile in UNICEF's e-Recruitment system and provide Personal History Form (P11) Upload copy of academic credentials

  • Financial proposal that will include:

  • your daily/monthly rate (in US$) to undertake the terms of reference (can be downloaded here: https://www.unicef.org/about/employ/index_consultancy_assignments.html
    • travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR.

    • Any other estimated costs: visa, health insurance, and living costs as applicable.

    • Indicate your availability


  • Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF.

  • At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.

  • Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

U.S. Visa information: With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4. Only shortlisted candidates will be contacted and advance to the next stage of the selection process For every Child, you demonstrate… UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. View our competency framework at: Here UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Remarks: Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service. Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.
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