United Nations Volunteers (UNV)

Communications Associate

United Nations Volunteers (UNV)

Job Description


Candidate age: between 18 and 29 throughout the entire duration of their assignment. Applicants must be nationals of or legal residents in the country of assignment.

Under the supervision of Communication Officer (Digital Media), the National UN Youth Volunteer Communication Associate – Community Management and Social Media Listening will:

  • Monitor daily and in a timely manner all comments and messages received on UNICEF Lebanon social Media Platforms, including FB, Instagram, twitter and YouTube;

  • Flag any reputation risk identified among the messages received on timelines or private messages and that needs to be addressed;

  • Respond effectively to all questions received, as well as to the negative comments, according to UNICEF’s FAQs guidance;

  • Support with drafting engaging and insightful responses that strengthen the brand positioning and advocates for the rights of the child;

  • Support with creating effective strategies to deal with online criticism and minimize the reputational damage/risk;

  • Gather and archive all the formulated responses for the different type of questions/comments received on UNICEF Lebanon main Social Media Platforms;

  • Provide daily insights on the messages and feedback received on UNICEF social media channels;

  • Monitor daily the social media scenery and run the social media listening tool to identify the online conversations in accordance to children’s and UNICEF priorities;

  • Develop weekly social media listening reports and highlight the online conversations in relation to UNICEF Lebanon key priorities and share insights;

  • Produce weekly, monthly and quarterly reports on moderation statistics, issues, outcomes and effectiveness of moderation, including relevant number of comments received, sentiment and response rate;

  • Track comments from influential people e.g. celebrities and journalists and assess their impact on advocating for Child Rights issues;

  • Maintain the Moderation Guidelines and ensure they are up to date and uphold a high standard of accuracy and quality;

  • Any other related tasks as may be required or assigned by the supervisor;

Secondary education6 Months
  • At least 6 months of professional work experience at the national and/or international level in communication, web, moderation, community management, or other relevant programmes; experience with social media is an asset, as is experience working in the UN or other international development organization;

  • Excellent oral and written skills; excellent drafting, formulation, reporting skills;

  • Accuracy and professionalism in document production and editing;

  • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Power Point, Word, etc.) and email/internet; familiarity with Database Management; Hootsuite, talk walker, monitoring tools and other technology equipment;

  • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;

  • Motivated to contribute towards peace and development and to serve others;

  • Good interpersonal, networking and communication skills;

  • Willingness to contribute and work as part of a team;

  • Flexible and open to learning and new experiences;

  • Respect for diversity and adaptability to other cultures, environments and living conditions;

  • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development;

  • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;

  • Sound security awareness;

  • Have affinity with or interest in Human Rights advocacy, volunteerism as a mechanism for durable development, and the UN System.

  • Previous experience as a volunteer and/or experience of another culture, (i.e. studies, volunteer work, Internship) would be highly regarded;

  • Arabic(Mandatory), Level - Fluent

  • English(Mandatory), Level - Fluent

  • French(Optional), Level - Working Knowledge

Other communications related experience No

Adaptability and Flexibility, Commitment and Motivation, Commitment to Continuous Learning, Communication, Integrity, Planning and Organizing, Professionalism, Respect for Diversity, Working in Teams

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