FHI 360

Communications and Knowledge Management Officer

FHI 360

Job Description

We are currently seeking a qualified and highly motivated Vietnamese national candidate to serve as Communications and Knowledge Management (CKM) Officer to support the FHI 360 TB and HIV portfolio of projects in the region, including the USAID Support to End TB project and the Meeting Targets and Maintaining Epidemic Control (EpiC) project based in Hanoi. Position description and responsibilities   The CKM Officer will serve as the cross-cutting technical staff supporting the FHI 360 Vietnam Country Programs to capture project learnings and implement a cohesive communications plan in accordance with the donor’s regulations. Key duties of this position may include, but not limited to the followings: Content Development, Editing, and Translating
  • Develop and implement project communications and knowledge management plans

  • Define technical requirements and formulate scopes of work for the development of creative assets to support all project activities including professional photos, video, IEC materials, etc.

  • Coordinate with technical staff and leadership to identify success stories/ case studies which elucidate the project’s value and impact on individual beneficiaries, and produce drafts

  • Identify and develop blog and Facebook posts to share achievements to the general public and donors

Editing and Translating
  • Translate technical documents from English to Vietnamese and Vietnamese to English, to include major donor deliverables including quarterly progress reports, briefings (e.g. POART), scene setters, and ad hoc requests

  • Edit and proof Vietnamese language products to ensure proper spelling, punctuation, and grammar

Branding, Marking, and Photo Policies
  • Ensure project compliance with USAID rules and requirements related to branding and marking

  • Ensure that project sites and deliverables acknowledge the support of the American people

  • Ensure project compliance with all FHI 360 and USAID photo consent policies

Technical Assistance
  • Support government counterparts in using social media networks (Facebook/Zalo/WhatsApp) and platforms (Zoom/Team/Google Meet) to provide technical assistance for TB

Knowledge Management
  • Ensure presentations and documents produced by technical units and partners are high quality and align with USAID requirements

  • Maintain project SharePoint sites including organizing files and collaborating with teams to ensure required files are stored properly online

  • Organize and supply project photo libraries to technical staff and leadership

  • Submit project deliverables to the DEC sites in compliance with USAID regulations

  • Support public events, technical training, field visits with engagement of media, partners, and the donor and Vietnamese Government

Experience and abilities for the position:
  • Bachelor’s degree in Public Health, Development, Business, Marketing, Communications, Journalism, Public Relations, English and/or other related fields. Master’s degree preferred.

  • At least three-years experience working in communications, knowledge management or SBC for international Development Projects in Vietnam, preferably health, HIV and TB projects;

  • Work experience with US government-funded programs (especially USAID contracts) strongly preferred

  • Outstanding interpersonal skills, with an ability to develop and maintain strong working relationships with staff and partners

  • Superb attention to detail and commitment to quality

  • Excellent written and Oral Communication skills in both English and Vietnamese languages

  • Computer literate with strong skills in MS Office

  • Ability to travel as necessary

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable Law. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.
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