World Food Programme (WFP)

Business Support Assistant (Reception)

World Food Programme (WFP)

Job Description

ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. ORGANIZATIONAL CONTEXT This job is found in Harare Country Office. Job holders may either perform administrative support functions in the front office and report to the Business Support Associate, or provide administrative support to team(s) with the reporting line to the relevant Head of Administration and Finance Unit. JOB PURPOSE Job holders perform administrative support functions with the reporting line to the relevant Head of Unit. At this level, work is carried out under minimal supervision. Job holders are expected to produce organised and accurate work, undertaking specific business support activities. the job holder is expected to deliver standard business support processes for a specific professional area of work and to facilitate effective service delivery at the reception. KEY ACCOUNTABILITIES (not all-inclusive) 1. Gather information with clear direction to support the drafting of documents and preparing reports by other staff. 2. Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to clients. 3. Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources. 4. Provide revision and proof-reading services for standard documents, to contribute to the development of accurate documentation. 5. Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function. 6. Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work. 7. Take responsibility for data integrity to facilitate availability of accurate information in corporate systems. 8. Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards. 9. Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff. STANDARD MINIMUM QUALIFICATIONS Education: Completion of secondary school education. Experience: Five or more years of progressively responsible work experience in the relative business stream with experience in general administrative work. Knowledge & Skills: • Proficient in the use of office equipment and computer software packages, such as Microsoft Word. • Knowledge of work routines and methods in order to complete processes under minimal supervision. • Uses tact and courtesy to give and receive information to a wide range of individuals. • Ability to identify data discrepancies and rectify problems requiring attention. • Ability to offer guidance or basic on-the-job training to more junior staff. Language: Fluency in both oral and written communication in English, Shona and or Ndebele. TERMS AND CONDITIONS Qualified candidates are requested to submit their application via E- Recruitment  attaching a signed application letter and a signed Personal History Form (P11) available at http://www.unon.org/docs/P11.doc. Applicants are also requested to submit a Curriculum Vitae. Only short-listed candidates will be contacted for the recruitment processes. WFP DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING) DEADLINE FOR APPLICATIONS Deadline for submitting applications is 7 April 2020. Female applicants who are qualified and experienced are especially encouraged to apply WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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