United Nations Development Programme (UNDP)

Business Operations Associate

United Nations Development Programme (UNDP)

Job Description

The United Nations Development Programme (UNDP) Office of Information Management and Technology (OIMT) is the organization’s primary provider of ICT and Green Energy services to a global network of 155+ country offices worldwide. Noting the large volume of service delivery, the finance and administrative duties in the OIMT/CIAS unit require dedicated individuals to sufficiently meet requirements of Country Offices and expectations of vendors in a timely manner and optimal capacity in line with Country Office Support vision and mission statements. Administrative duties may be spelt out in an adhoc manner but largely encompass interacting with third parties on behalf of the unit in financial, administrative and procurement operations as well as logistics. Duties and Responsibilities
  • Support the Finance and Administrative Specialist with cost recovery, reconciliation, budgeting and reporting: support and coordinate all CO requests, prepare and maintain 250+ GLJEs per year (155 for each Country Office and oversea business unit + ad‐hoc transactions);

  • Coordinate the unit’s business operations related to the procurement of ICT, OneICTbox and Green Energy solutions. This includes the initiation of procurement projects, process of Request For Quotation (RFQ), processing purchase orders, shipment and delivery, receipt and subsequent invoice payment;

  • Monitor and evaluate Service Provider performance which requires detailed examination and scrutiny. Maintain relationships with main service providers, track, document and assess their performance to prepare and conduct yearly evaluation meetings;

  • Support the Business Development and continuous improvement of managed services delivery through supportive Administration of the unit’s e-commerce platform catalogue and inventory system, particularly for VSAT, Network Equipment (OneICTbox), Green Energy, Managed Security Service (MSS3) and Videoconferencing equipment;

  • Support knowledge management and ISO standard implementation; prepare documentation and organization of meetings and events, improve unit IT tools and resources, update documentation to advance unit standards and best practices as per the ISO 9001 and 20001 certifications. Additionally, continuous enhancement of the ICT strategic framework with proper Knowledge management efforts;

  • Support other roles in the Service Delivery team: General business operation functions in the unit include finance, procurement, Human Resources, knowledge management and further administrative duties. Team members are expected to support other functions to maintain functionality during leave periods.

Competencies Core Competencies: Innovation Level: Adapts deliverables to meet client needs
  • Ability to make new and useful ideas work

Leadership Level: Proactively seeks and recognizes contributions of others
  • Ability to persuade others to follow

People Management Level: Appropriately involves team in different stages of work and decision-making
  • Ability to improve performance and satisfaction

Communication Level: Expresses information and views with adaptive reasoning and appreciation for complexity and variation
  • Ability to listen, adapt, persuade and transform

Delivery Level: Takes responsibility for addressing critical situations and delivering core value
  • Ability to get things done while exercising good judgement

Technical/Functional Competencies Level is applicable for all competencies: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work Procurement
  • Ability to processing Purchase Orders and invoice settlement related to the unit`s projects. Ability to coordinate procurement, shipment and delivery

Project Management
  • Ability to expand and coordinate the unit`s Customer base for managed services

  • Ability to support and coordinate all CO requests, prepare and maintain 250+ GLJEs per year

Capacity Building
  • Provide training to focal points and other players involved in order to build technical capacity for first level support

Data Analysis
  • Ability to work with the organization ERP, compile and analyze technical and financial data, and produce initial system Design and key figures for decision making

Knowledge Management
  • Ability to efficiently handle and share information and knowledge

  • Ability work effectively in collective tasks and rally the team together for high quality output

Operational Efficiency
  • Ability to identify and execute opportunities to improve operational efficiency.

Required Skills and Experience Education:
  • Secondary Education with at least six (6) years relevant experience, or Bachelor’s Degree in International Business, Economics, Management or Public Administration or equivalent with relevant experience of at least three (3) years.

  • 3-6 years of relevant experience in administration or Programme Support service including finance, logistics and procurement at the national or international level is required;

  • Knowledge of UNDP ERP system (Atlas) would be a definite advantage;

  • PRINCE2 certification will be an added advantage;

  • UN work experience will be an added advantage.

Language Requirements:
  • Proficiency in English;

  • Working knowledge of other UN language and Danish desirable.

Disclaimer Important applicant information All posts in the GS categories are subject to local recruitment. Priority will be given to Danish nationals and holders of relevant Danish residence permit. Qualified female candidates are encouraged to apply. Applicant information about UNDP rosters Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Workforce diversity UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence. Scam warning The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
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