Job Description

This position is advertised open to internal and external applicants. NOTE: For GSC Budapest, the required years of work experience is reduced to 50%, i.e. 3 years. The period of a completed and relevant minimum first level university degree (equivalent to BA) shall count for no more than 50% of the required work experience. Priority will be given to eligible applicants meeting the full requirements. Internal candidates General Service Staff members currently serving at the duty station where the vacancy exists, who have been appointed through the AC process and have indefinite or Fixed Term appointment.  Interested staff members should consult the Policy and Procedures on Assignments of Locally recruited Staff (PPAL). External candidates must be legally present in Hungary at the time of application, recruitment and hire. Organizational Setting and Work RelationshipsThe Business Analysis Associate normally functions under the direct supervision of a (Senior) Business Analyst or (Senior) IT Officer. The incumbent helps ensuring the ongoing and overall end-to-end integration in the MSRP modules within the Area of Responsibility (AoR). System change requests are often in relation to policy changes or the re-engineering of procedures, or key initiatives. Tasks will include translation of business requirements into specifications for IT developers inside and/or outside of UNHCR. The incumbent will work closely with the supervisor and with colleagues from the respective Division towards enhancement and automation of business processes through the use of technology. As needed, the incumbent will also assist the supervisor in analysis and testing of MSRP functionality changes within the AoR which may result from technical/image upgrades. S/he will assist the supervisor with day-to-day support to the users as needed. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties - Assist in gathering requirements for MSRP change requests within the AoR and in solutions and Design for business process challenges, through the use of technology. - Assist in re-engineering/enhancement of business processes or current MSRP module/functionality within the AoR, to ensure compliance with policies and administrative instructions, with the goal of improved efficiency for users through self-service/process automation. - Interface with system design and development counterparts to finalize enhancement/change request specifications. - If requested, provide quality assurance (pre UAT testing) of developed solutions. - Assist in Coordination of User Acceptance testing (UAT) and perform UAT as needed on behalf of the future system user. - Assist in process improvement discussions within the AoR, looking for streamlining opportunities with a view of standardizing and simplifying processes and services. - Prepare end-user training materials and assist in formulating training approaches aligned with the functionality being deployed. - Assist in the implementation of new functions, coaching/training resources as related to the deployment of new MSRP functions within the AoR. - Provide post-change follow-up and user support to ensure successful stabilisation. - Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G6 - 6 years relevant experience with High school diploma Field(s) of Education Not applicable Certificates and/or Licenses Business Administration, International Relations, Information Technology; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential - Work experience with IT systems and in Business Analysis. Prior experience with ERP. - Experience in finding technical solutions and efficiencies for business process challenges. - Involvement in Change Management initiatives in an international or multinational environment. - Proven ability to deal with multiple tasks in a courteous and service-oriented manner in demanding working conditions that often have short deadlines Desirable - Working knowledge of standard desktop tools such as MS Office suite, advanced SharePoint, advanced Excel skills, and basic knowledge of Oracle SQL is an asset. - Demonstrated ability to learn new software tools and methods of supporting business processes. - Experience with Power BI and Artificial Intelligence is an asset. - Demonstrated ability to manage tasks to a target timeline. - Experience with UN or International Organization rules/procedures and processes. - Experience with UNHCR business functions and/or policies and practices. Competencies as defined in Job Profile Please also note that English is essential for this Job Opening. The closing date is 14/01/2020 The position number is #10032090 BENEFITS:Annual leave: UNHCR staff members holding a fixed-term appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year). Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF). Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members. Shortlisted candidates may be required to sit for a test. Only shortlisted candidates will be notified. No late applications will be accepted.UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation.UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
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