United Nations Secretariat

Benefits Assistant

United Nations Secretariat

Job Description

Org. Setting and Reporting This position is located in the Clients Services Unit of the Fund’s office in Geneva within the Client Services and Outreach Section (CSOS) of the Pension Administration / United Nations Joint Staff Pension Fund (UNJSPF). The incumbent will report to the Chief of the Client Services Unit in Geneva. The Client Services Unit provides services to the clients of the UNJSPF, advising them on participation, separation and benefit related issues and the correct application of the Fund's Regulations and Rules and the Pension Adjustment System. Responsibilities Within delegated authority, the incumbent will be responsible for the following duties: -Provides information to individual participants and retirees/beneficiaries of the Pension Fund on participation, entitlements and benefits, including validation, restoration, transfer of pension rights and other benefit options available to Pension Fund participants. -Calculates estimates of future benefit options. -Provides routine information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund, as required. -Drafts routine correspondence and responds to emails in connection with pension inquiries. -Reviews and processes Certificate of Entitlements (CE) related workflows. -Reviews pension files from enrolment to separation ensuring that all relevant documentation has been received. -Undertakes follow-up with participants, beneficiaries and member Organizations for documents required to update pension files and/or to process benefits. - Reviews and processes requests for change of address and updates beneficiaries’ pension file. - Reviews requests and prepares for signature Statements of Participation or Certificates of Benefit to the attention of beneficiaries. -Screens and sorts incoming communications and forwards to appropriate team/individual. -Performs other duties as assigned. Competencies Professionalism: - Knowledge of UNJSPF Regulations and Rules. - Shows pride in work and in achievements - Demonstrates professional competence and mastery of subject matter - Is conscientious and efficient in meeting commitments, observing deadlines and achieving result - Is motivated by professional rather than personal concerns - Remains calm in stressful situations - Shows persistence when faced with difficult problems or challenges. Communication: - Speaks and writes clearly and effectively - Listens to others, correctly interprets messages from others and responds appropriately - Asks questions to clarify, and exhibits interest in having two-way communication - Tailors language, tone, style and format to match the audience - Demonstrates openness in sharing information and keeping people informed Client Orientation: - Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view - Establishes and maintains productive partnerships with clients by gaining their trust and respect - Identifies clients’ needs and matches them to appropriate solutions - Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems - Keeps clients informed of progress or setbacks in projects - Meets timeline for delivery of products or services to client Education High School diploma or equivalent. Work Experience A minimum of three (3) years’ experience in employee benefits/entitlements administration or related area is required Experience working in a pension fund is desirable Client services experience is desirable Languages English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in one of the working languages of the UN Secretariat, English or French is required and knowledge of the other is also required. Knowledge of another UN official language is an advantage. Assessment Evaluation of qualified candidates may include a desk review of PHPs, an assessment exercise and/or a competency-based interview. Special Notice • DURATION: Please note that this is a temporary job opening, open to internal as well as external candidates. This position is available until 31 December 2020, with possibility of extension, which is subject to extension of the mandate and/or the availability of the funds. The selected candidate is expected to start as soon as possible. • Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. • This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. • Passing the Administrative Assessment Support Test (ASAT) at Headquarters or an equivalent recognized locally-administered test at a United Nations Office is a prerequisite for recruitment consideration in the General Service category in the United Nations Secretariat. • The United Nations Joint Staff Pension Fund (UNJSPF) is an independent inter-agency body established by the United Nations General Assembly. The applicable Human Resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the UN Secretariat. Any candidate from a member organization of the UNJSPF applying for these posts is considered as an internal candidate provided he/she has been appointed through the appointment and promotion procedures applicable in his/her respective organization. • If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of International Human Rights law, violations of international Humanitarian Law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across Duty Stations under conditions established by the Secretary-General. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
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