United Nations Secretariat

Benefits Assistant

United Nations Secretariat

Job Description

This position is located in the Participation and Entitlements Section of the Geneva Office of the Fund Secretariat within the United Nations Joint Staff Pension Fund (UNJSPF).

Responsibilities

Under the direct supervision of a Benefits Officer and the general guidance of the Section Chief, the incumbent will be responsible for the following duties:

-Assists in the determination of eligibility and enrolls new entrants.
-Monitors and records all changes of status of participants and beneficiaries.
-Undertakes follow-up with participants, beneficiaries and member Organizations for documents required to process benefits.
-Carries out administrative formalities necessary to admit into, maintain and separate staff members from the Fund.
-Originates and updates pension files from enrolment to separation ensuring that all relevant documentation has been received.
-Carries out reconciliation of data with pension fund records and follows up with member organizations for corrective actions.
-Assists the Benefits Officer in data cleaning project for member organizations and update data during year-end activities
-Calculates and/or recalculates non-complex pension benefits.
-Calculates estimates of future benefit options.
-Process benefit letters and send them out to the retirees/beneficiaries.
-Provides routine information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund, as required.
-Drafts routine correspondence and responds to telephone calls in connection with pension enquiries.
-Performs necessary research in order to provide accurate information for review of actions taken by a Senior Benefits Assistant to ensure response conforms to the provisions of the rules and regulations of the Pension Fund.
-Screens and sorts incoming communications and forwards to appropriate team/individual

Competencies

Professionalism:
-Ability to maintain accurate records, interpret and analyze a wide variety of data.
-Ability to identify and resolve data discrepancies and other problems.
- Demonstrated use of initiative and ability to make appropriate linkages in work processes and anticipate next steps.
- Ability to maintain accurate records, identify/resolve data discrepancies and other problems.
-Shows pride in work and in achievements
-Demonstrates professional competence and mastery of subject matter
-Is conscientious and efficient in meeting commitments, observing deadlines and achieving result
-Is motivated by professional rather than personal concerns
-Remains calm in stressful situations
-Shows persistence when faced with difficult problems or challenges.
-Commitment to implementing the goal of Gender Equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Planning& Organizing:
-Develops clear goals that are consistent with agreed strategies;
-Identifies priority activities and assignments; adjusts priorities as required;
-Allocates appropriate amount of time and resources for completing work;
-Foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary;
-Uses time efficiently.

Client Orientation:
-Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view
-Establishes and maintains productive partnerships with clients by gaining their trust and respect
-Identifies clients' needs and matches them to appropriate solutions
-Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems
-Keeps clients informed of progress or setbacks in projects
-Meets timeline for delivery of products or services to client

Education

High school diploma or equivalent.

Work Experience

At least three (3) years of experience in employee/pension benefits Administration or related area is required.
At least one (1) years of relevant experience within the UN common system is desirable.
Experience in an employee benefit scheme, related to pension administration is desirable.
Experience using transactions processing systems and reviewing the corresponding computer output is desirable.

Languages

English and French are the working languages of the UN Secretariat. For the positions advertised, fluency in English or French is required and knowledge of the other is required. Knowledge of another UN official language is an advantage.

Assessment

Evaluation of qualified candidates may include a desk review of PHPs, an assessment exercise and/or a competency-based interview.

Special Notice

• DURATION: Please note that this is a temporary job opening, open to internal as well as external candidates. This position is available up to 31/12/2020, with possibility of extension, which is subject to availability of funding and satisfactory performance. The selected candidate is expected to start as soon as possible.

• This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

• Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Staff members who were granted a fixed-term, continuing or permanent appointment as a result of having passed a predecessor test recognized by the Office of Human Resources Management, and who have continuously held such appointments, are not required to take the new test.

• The United Nations Joint Staff Pension Fund (UNJSPF) is an independent inter-agency body established by the United Nations General Assembly. The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the UN Secretariat. Any candidate from a member organization of the UNJSPF applying for these posts is considered as an internal candidate provided he/she has been appointed through the appointment and promotion procedures applicable in his/her respective organization.

• If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment.

• While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.

• Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station.

• Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply.Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation.

• Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the Career Development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of International Human Rights law, violations of international Humanitarian Law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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